When Seer initially contacted us on the phone about the 4 day EEG, the process seemed like it would be overwhelming and complicated. But when we went in for the consultation and fitting, they were ver... See more
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See what reviewers are saying
Our experience with Seer was fantastic. The team were extremely helpful, friendly and very supportive. Any concerns or questions were answered in a caring manner and all phone enquires were answered... See more
Company replied
Seer Medical were excellent! We didn’t know what to expect as we’d never had an in home EEG before. But their staff were outstanding, from booking right through to results being received. They were re... See more
Company replied
The clinician made me feel comfortable when setting me up for my monitoring. She answered all of my questions clearly and gave detailed instructions on what was required at home. The support at hom... See more
Company details
Written by the company
We are experts in home-based diagnostic monitoring. Our video-EEG-ECG monitoring takes place at home and supports people at every step of the process.
Contact info
278 Queensberry Street, 3000, Melbourne, Australia
- 1300 869 888
- info@seermedical.com
- seermedical.com
I was offered a job through this…
I was offered a job through this company and I was super excited!! It’s medical, sales and work from home. However, it was a scam. They sent me $6000 to set up asked for money back(typical scam) I tried to contact the company several times to speak to someone and never got a reply. This is a scam!!! BEWARE!!
May 21, 2024
Unprompted review
Reply from Seer Medical
Hi Cindy,
Thank you for bringing this to our attention. We take such reports very seriously and would like to investigate this matter further with our Security and IT teams.
Well done for recognising that this is a scam. Under no circumstances should funds be transferred to a potential new employer. It’s possible that this scam originated from job boards that are out of our control.
Could you please provide more details, such as the name and email address of the person who contacted you and any other relevant information? If you have tried calling us without success, I apologize for the lack of response and assure you that we are committed to investigating this issue promptly.
Please feel free to contact our HR team directly at peeps@seermedical.com
We greatly appreciate your cooperation
Thanks,
HR Team
Seer Medical
Lovely to deal with and supportive when…
Lovely to deal with and supportive when we had questions.
April 2, 2024
Reply from Seer Medical
Thank you for your kind words, Stewart!
All the best to you!
Seer Medical
Amazing staff member
The lady who did both on site EEG and set us up for the 4 day at home EEG was lovely, friendly and knowledgeable. She put my daughter at ease and answered any questions we had.
May 10, 2024
Reply from Seer Medical
What lovely feedback, thank you so much! We will share your kind words with the staff in Adelaide who helped you and your daughter.
Wishing you all the best!
Seer Medical
Helpful and kind people
Helpful and kind people, went smoothly and everyone was friendly throughout the process
March 19, 2024
Reply from Seer Medical
We are so happy to hear that you had such a great experience with our staff, thank you for sharing your thoughts!
Best wishes,
Seer Medical
Reply from Seer Medical
How lovely to hear, thank you John!
All the best to you!
Seer Medical
Reply from Seer Medical
We are glad you had such a good experience, Pravin! Thank you very much!
Seer Medical
Received excellent customer service…
Received excellent customer service from the online support team.
March 19, 2024
Reply from Seer Medical
Thank you so much, Connie! All the best to you!
Seer Medical
I would recommend seer medical for at…
I would recommend seer medical for at home eeg. They make sure everything is well and when the camera isn’t working they call you so they can fix the problem. When I got connected the technician was extremely helpful and explained everything so I understood.
April 30, 2024
Unprompted review
Reply from Seer Medical
Thank you so much for the kind words, Toni! We are happy to hear that our staff were helpful and provided useful and clear instruction during your study. We appreciate your recommendation and wish you all the best!
Seer Medical
My Seer Experience
Picking up the gear and getting fitted out went fine, although it was a two trip from home and another two hours back again, for one without a car. What didn’t work so well was returning the gear. I was told I needed an appointment and that removal would take an hour. The appointment offered was 9am, which meant booking transport and dealing with traffic. When I arrived there was no appointment, my case was taken and I was told to go home and remove the gear from my head myself! Then I had to wait an hour for my transport to return, and another two hours to get home. Into the shower and very keen to get the gear off my head, but for one living alone this was not easy. Damaged the skin on my head in a few places, nothing serious, but very annoying ☹️
March 12, 2024
Reply from Seer Medical
Thank you for taking the time to leave this feedback, Sydney. We are sorry about the confusion regarding your equipment return appointment - we will look into why this miscommunication happened, as it does sound like an unnecessarily stressful situation for you on the day. Please get in touch at support@seermedical.com or by phone to discuss the irritation you described.
We hope that, despite these troubles, the report was worthwhile for you.
Wishing you all the best,
Seer Medical
Seer Medical is a great service
Seer tests and at home EEGs are a great idea. Very helpful knowledge staff. Hope they find a new location on the Sunshine Coast soon.
March 18, 2024
Reply from Seer Medical
Thanks so much for your lovely review, Ann!
Kind regards,
Seer Medical
The Seer Support team were fantastic…
The Seer Support team were fantastic but overall - it is a very uncomfortable and invasive experience.
March 13, 2024
Reply from Seer Medical
We are so sorry to hear that you found the experience so negative. We understand it can be an overwhelming thing to go through, but hope that the report made it worthwhile in the end.
Thank you so much for the kind words about our support team!
Wishing you all the best!
Seer Medical
Great experience
Great guy who set me up with system. Friendly and informative. Very knowledgeable about how the system worked and very clear in instructions.
I had no problems with anything at all for the week of testing.
March 12, 2024
Reply from Seer Medical
We are so happy to hear it, Kelly! Thanks so much for your lovely feedback, and we will pass on your words to the staff who helped you!
All the best to you!
Seer Medical
The wonderful staff member who helped…
The wonderful staff member who helped fit me and explain everything was absolutely wonderful. It was a smooth experience from booking to finish! Well done to you all.
March 14, 2024
Reply from Seer Medical
Thank you so much for your kind words about our staff! We are so glad the experience was seamless for you.
Wishing you all the best!
Seer Medical
I did not have to think.
I did not have to think.
Even the person that did repairs was easy.
March 11, 2024
Reply from Seer Medical
We love to hear it, Hugh! All the best to you!
Seer Medical
Expert advice when fitting test…
Expert advice when fitting test equipment. Connect during testing
March 4, 2024
Reply from Seer Medical
Thanks for the lovely feedback, Donny!
Seer Medical
All the staff we're lovely
All the staff we're lovely. Just a little more information showing how to refill sensors. It was difficult to pierce the plastic.
March 8, 2024
Reply from Seer Medical
Thank you for the feedback, Paulette, we will definitely take that on board!
We appreciate the kind words about our staff.
All the best to you!
Seer Medical
Seer Medical-
The lovely person putting on the monitoring was very friendly and made me feel very relaxed throughout the process. During the 4 days of monitoring I had to contact Seer Medical to have a couple of questions and every person I spoke to was so helpful. In return if the monitoring the lady at Seer Medical was once again so nice and helpful. I wish I knew her name but unfortunately I can’t remember.
March 13, 2024
Reply from Seer Medical
Nicolle, thank you so much for taking the time to write such a lovely review! We are so proud to hear that you found our staff so friendly and helpful throughout the monitoring process. We will be sure to pass on your kind words!
Wishing you all the best!
Seer Medical
Reply from Seer Medical
How wonderful, Savannah! We are so happy to hear that too!
Wishing you all the best for your future!
Seer Medical
I cannot give 5 stars as my Bug went…
I cannot give 5 stars as my Bug went flat 2 days before I finished my program. So I sent it back then. I found it easy to use and the instructions were clear. No bother to use for a lady over 75,
March 28, 2024
Reply from Seer Medical
Thank you for all of your help throughout the study - despite the difficulties, we hope it was all worthwhile in the end!
Wishing you all the best!
Seer Medical
Service from start is friendly and they…
Service from start is friendly and they answer all our questions. When send home with all gear, seer keep us up to date if things were going wrong and telling my husband how to fill up the caps . We can’t find fault with service and follow up. And good service with reports going to my doctors.
March 5, 2024
Reply from Seer Medical
We are so happy to hear that the service you received was friendly - we are very proud of our clinical and support staff, and it's great that you found them so helpful!
We hope that the experience was positive and worthwhile, and wish you all the best!
Seer Medical
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