When Seer initially contacted us on the phone about the 4 day EEG, the process seemed like it would be overwhelming and complicated. But when we went in for the consultation and fitting, they were ver... See more
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Our experience with Seer was fantastic. The team were extremely helpful, friendly and very supportive. Any concerns or questions were answered in a caring manner and all phone enquires were answered... See more
Company replied
Seer Medical were excellent! We didn’t know what to expect as we’d never had an in home EEG before. But their staff were outstanding, from booking right through to results being received. They were re... See more
Company replied
The clinician made me feel comfortable when setting me up for my monitoring. She answered all of my questions clearly and gave detailed instructions on what was required at home. The support at hom... See more
Company details
Written by the company
We are experts in home-based diagnostic monitoring. Our video-EEG-ECG monitoring takes place at home and supports people at every step of the process.
Contact info
278 Queensberry Street, 3000, Melbourne, Australia
- 1300 869 888
- info@seermedical.com
- seermedical.com
Great Experience
The lady is very good at her job and I was very satisfied with the way she explained everything as she went along.
March 11, 2024
Reply from Seer Medical
Thank you so much for the lovely feedback, Frederick! Wishing you all the very best!
Seer Medical
Pleasant atmosphere!
The staff member was very polite and prompt. My son felt comfortable and relaxed with relaxing music. It was especially helpful as he has autism. Good work. Very happy.
March 7, 2024
Reply from Seer Medical
What beautiful feedback to receive, thank you so much! It was our pleasure to make the experience as relaxing and positive as possible for him, and we will pass on your kind words to the staff who helped on the day!
Thanks again!
Seer Medical
More information on 1st day
The ladies are very nice, but i would have liked a bit more information about what was about to happen ,to understand a bit better
February 28, 2024
Reply from Seer Medical
Thank you for your kind words about our staff, Yvonne! Please feel free to get in touch with more detail about the information that would have been helpful to you.
All the best!
Seer Medical
Helpful staff
Helpful staff. 1st appointment of applying of the eeg/ecg and then returning it. 27th Feb - 5th March
February 27, 2024
Reply from Seer Medical
Thanks, Tanya!
Seer Medical
Reply from Seer Medical
How wonderful to hear, Kathii! We are so happy to hear your experience was positive.
All the best,
Seer Medical
Easy to deal with when making…
Easy to deal with when making appointments and having appointment. explained procedure well
March 5, 2024
Reply from Seer Medical
It's great to hear that the process was straightforward and clear for you, Anthony!
All the best to you!
Seer Medical
They kept checking in on my daughter…
They kept checking in on my daughter when the camera was not working I thought that was very nice.
March 21, 2024
Reply from Seer Medical
We are so glad to hear it, Deborah! Thank you and all the best!
Seer Medical
It was good easy to park easy to get…
It was good easy to park easy to get too and quick
March 21, 2024
Reply from Seer Medical
That's great to hear, Kingsley!
All the best,
Seer Medical
You left on your own
You left on your own. Electrodes were dry had to be filled them your self. We were Not
Given suggestion that we could go to your own surgery to refill the electrodes. The friend that came with me went to work. I had to look for someone else. Three times had to be filled. 1st time 4, 2nd time 12 and 3rd time4 or 6. Thank you for not caring for your patient.
February 21, 2024
Reply from Seer Medical
Hi Katica, thank you for taking the time to write.
We are so sorry to hear that you did not feel sufficiently supported with the electrode maintenance. This process is designed to be done at home by patients' friends or family and we do our best to ensure patients are prepared for this before connection and in the clinic during the appointment. Our support team are available over the phone for any questions or concerns throughout the study.
We can see that you did a wonderful job of maintaining your electrodes throughout the study, and thank you very much for your effort. We hope that any information that came from the study made your effort worthwhile.
Wishing you all the best,
Seer Medical
Poor communication
I rang a month after my test results were submitted to find out about the Medicare rebate as I hadn’t received anything. I was told I’d receive a call back that day, I didn’t get a call until late in the afternoon to be told the team had gone home and they forgot about me and that I’d get a call from them the next day. A week went by and I still hadn’t received a call so I had to call them again. I spoke to someone who told me that it shouldn’t have taken this long and that the rebate had now been processed. I received the refund from Medicare within an hour. So if it wasn’t for me chasing it up I would have never received the refund I was entitled to. The communication with this company is incredibly poor. I’m glad I won’t need testing through them again.
April 8, 2024
Reply from Seer Medical
Hi there, thanks so much for taking the time to write. The turnaround for a Medicare rebate is usually 4-6 weeks after the disconnection, and while your rebate was paid well within that time frame, we completely understand that the communication regarding this was disappointing. We will take your feedback on board.
We hope that, despite this, the report was worthwhile, and wish you all the best.
Seer Medicare
The lady who attached me to the machine…
The lady who attached me to the machine was amazing and helpful. She was brilliant.
January 20, 2024
Reply from Seer Medical
How lovely to hear, Kathira! We will be sure to pass on your kind words to the staff member who helped you!
All the best,
Seer Medical
Reply from Seer Medical
We appreciate the kind words, Jason! Thank you!
Seer Medical
Helpful, professional and personable
The technician was really helpful and knowledgeable. She was confident and calm when explaining the processes and made me feel comfortable asking questions. When I spoke to the technician over the phone after getting set up at home they were really helpful and personable. I also phoned for support once during the experience as I was worried about my electrodes and was given helpful advice and spoken to in a timely and professional way.
February 23, 2024
Reply from Seer Medical
What lovely feedback, Emily, thank you so much for taking the time to share! We are so proud of our Brisbane clinical team and we will be sure to pass on your kind words.
Wishing you all the best!
Seer Medical
Reply from Seer Medical
We are so glad to hear that, thank you for the kind words!
Seer Medical
The friendliness and the willingness Team
The friendliness and the willingness of the team to explain complex procedures in ways we could understand was most reassuring
February 7, 2024
Reply from Seer Medical
We really appreciate your feedback, and it's wonderful to hear that the process was explained in a straightforward way for you! Wishing you all the best for the future!
Seer Medical
Good monitoring service
Really good explanation of all aspects of the monitoring process.
February 14, 2024
Reply from Seer Medical
Thank you so much for your kind feedback!
All the best,
Seer Medical
Initial fitting of head Electrodes
I found the nurse very experienced & informative whilst fitting the head electrodes.
I wasn't very happy with the staff member when I returned the head electrodes on day 8 at Cranbourne.
I waited for an hour.
January 29, 2024
Reply from Seer Medical
We are sorry to hear that your return appointment ran behind, Judith! We'll look into it and do our best to ensure it doesn't happen again.
Thank you for the lovely words about the connection staff, we will pass them along!
Best wishes,
Seer Medical
Very professional practice
Very professional practice, and painless, although electrode glue was a bugger to remove at the end of the seven days of EEC.
February 15, 2024
Reply from Seer Medical
Sorry to hear that the glue was annoying to remove, Lindsay! We hope you got there in the end, but please feel free to get in touch if you have any concerns. Wishing you all the best!
Seer Medical
Politeness
Politeness, smiling, friendly staff. Felt comfortable, that's what's important to me
February 15, 2024
Reply from Seer Medical
It's important to us too, Steven! We are so glad that you felt comfortable and we'll pass on your kind words to the staff that helped you.
All the best for the future!
Seer Medical
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