When Seer initially contacted us on the phone about the 4 day EEG, the process seemed like it would be overwhelming and complicated. But when we went in for the consultation and fitting, they were ver... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our experience with Seer was fantastic. The team were extremely helpful, friendly and very supportive. Any concerns or questions were answered in a caring manner and all phone enquires were answered... See more
Company replied
Seer Medical were excellent! We didn’t know what to expect as we’d never had an in home EEG before. But their staff were outstanding, from booking right through to results being received. They were re... See more
Company replied
The clinician made me feel comfortable when setting me up for my monitoring. She answered all of my questions clearly and gave detailed instructions on what was required at home. The support at hom... See more
Company details
Written by the company
We are experts in home-based diagnostic monitoring. Our video-EEG-ECG monitoring takes place at home and supports people at every step of the process.
Contact info
278 Queensberry Street, 3000, Melbourne, Australia
- 1300 869 888
- info@seermedical.com
- seermedical.com
Not that bad.....
The education prior to actually being connected was of great benefit. Easy to top up electrodes as needed. It's not the most comfortable thing and being videod 24/7 is my version of horrid.
January 16, 2024
Reply from Seer Medical
Sorry to hear that it was a bit of an uncomfortable experience for you, Leah, but we're glad that it was better than you expected! We hope that the test was worthwhile in the end.
All the best!
Seer Medical
I had a 7 day at home eeg & ecg
I had a 7 day at home eeg & ecg. The lady who fitted it was extremely helpful & the equipment wasn’t overly uncomfortable. Was able to get answers after 6 years of seizures finally
February 1, 2024
Reply from Seer Medical
How wonderful to hear that the experience was worthwhile and you were able to gain clarity about your symptoms after so long! It was our pleasure to help you, and we wish you all the best in the future.
Seer Medical
Very Professional!
They were very punctual, also the professional who connected my EEG/ECG was very friendly. She made conversation while being very informative about any questions I had. Also their support service/number had very nice people to deal with, who were fast and detailed with their help.
February 1, 2024
Reply from Seer Medical
Keesi, we are so glad you had such a positive experience in the clinic and with our support staff over the phone. Thank you for the kind words!
Seer Medical
Reply from Seer Medical
We are so glad to hear it, Heidi!
Seer Medical
Very responsive to request for service
Very responsive to request for service. Communication was provided in a timely manner and was directed to specific needs. Face to face appointment was well organised, friendly and comprehensive. Overall the experience was reassuring and supportive.
February 6, 2024
Reply from Seer Medical
How lovely to receive this feedback, thank you! We are so happy that you received efficient and effective information, and that you were pleased with the experience in the clinic and at home. Wishing you all the best, Samantha!
Seer Medical
EEG monitoring
Process was fairly easy/simple, I would advise instructing people to not try and do the process at home alone, but apart from that, no issues 😉
February 6, 2024
Reply from Seer Medical
Thank you for your feedback, Joshua! We will take that on board and pass it on to our staff. We are glad you didn't have any major issues!
Best wishes,
Seer Medical
What is important to people
They were helpful and kept cheecking with you each day and night
February 20, 2024
Reply from Seer Medical
We are so happy to hear it, Jodie!
All the best to you,
Seer Medical
Every interaction with any staff from…
Every interaction with any staff from setup to telephone team was flawless and all was explained very well.
February 6, 2024
Reply from Seer Medical
Thank you so much for your kind words, Mark! We are glad our staff made the experience a good one for you.
Best wishes,
Seer Medical
The after experience was awful
The after experience was awful. I did not like losing the amount hair.
January 31, 2024
Reply from Seer Medical
Louise, we are so sorry to hear that you've had some negative after effects from the monitoring. Please feel free to get in touch with us on support@seermedical.com if you'd like to provide more information about this. We hope that the report has been worthwhile despite this and wish you all the best.
Seer Medical
Relaxing experience
The staff were very friendly and helpful which helped with my daughter's high anxiety. The video before connection and how to refill was excellent. My daughter thought it was a great experience and would be happy to do again if she needs it.
January 30, 2024
Reply from Seer Medical
What a fantastic thing to hear, Kylie, thank you so much for sharing! Our Perth staff are wonderful and it's great that your daughter was made to feel at ease throughout the monitoring process. Wishing you and your family all the best!
Seer Medical
Great Diagnostic Company
All the people that I had involvement with were very friendly and helpful especially James who did the connection. The whole procedure was explained in a manner that was easy to understand. I felt very supported with the messages that l received morning and night.
January 24, 2024
Reply from Seer Medical
We are very happy to hear that you had a great experience with our staff, and will pass on your kind words to James! Thank you for taking the time to leave a review and we wish you all the best for the future!
Seer Medical
Staff are super friendly and really…
Staff are super friendly and really make you feel comfortable during the process.
January 29, 2024
Reply from Seer Medical
Thank you for the kind words about our staff! We are glad you had such a positive experience.
All the best,
Seer Medical
Easy to use system
Easy to use system, however the reporting provided is inadequate. The first report was very extensive. Fast forward 2yrs & there was more activity, but not enough information provided for a parent to make sense of.
January 16, 2024
Reply from Seer Medical
Thanks for taking the time to write. We assure you that the reviewing process in this case was comprehensive and detailed. If you would like more information about interpreting the report please speak to your referring doctor or feel free to get in touch with us at support@seermedical.com.
Wishing you all the best,
Seer Medical
My experience ar Seer Medical
I was apprehensive at going to SEER for the fitting of my EEG monitoring equipment. Upon arrival I was greeted by the receptionist who was very polite and friendly. My wait time was short. While getting the equipment fitted, the nurse made me feel at ease by her professional service and knowledge of anything I asked regarding the monitoring.
January 23, 2024
Reply from Seer Medical
Thank you so much for taking the time to write, Peter. It's wonderful to hear that the connection appointment was a good experience, and that you found our staff polite, efficient, and helpful. Wishing you all the best!
Seer Medical
Most pleasant experience made to feel…
Most pleasant experience made to feel welcome, great staff
January 16, 2024
Reply from Seer Medical
How lovely to hear, Margaret! We are very proud of our staff and it's wonderful that you were made to feel welcomed and supported.
Seer Medical
It was a quick and easy process to set…
It was a quick and easy process to set up the Leeds and take me through what I needed to do during my 5 day assessment. The staff were very friendly and helpful.
January 22, 2024
Reply from Seer Medical
Thanks so much for the kind review, Natalie! We are glad it all went smoothly and you found our staff friendly and helpful. All the best!
Seer Medical
Very helpful told me everything that…
Very helpful told me everything that was happening which made it a much better experience. 👍
February 9, 2024
Reply from Seer Medical
It's great to hear that our staff were helpful and communicative, Gary! All the best for the future!
Seer Medical
Outstanding!
All of the staff being very pleasant, helpful and understanding making the experience 110% better.
January 17, 2024
Reply from Seer Medical
Thank you so much, Sarah! We are so glad our staff had such a positive impact on your experience. Wishing you all the best!
Seer Medical
Reply from Seer Medical
Happy to hear it, Anna!
Seer Medical
The app and the whole process has been…
The app and the whole process has been fairly simple to use. Not sure about the absent seizure thing on how to do this. But I have just been adding the in the same.
March 5, 2024
Reply from Seer Medical
Thanks, Sue, we are glad the process hasn't been too complicated! If you'd like further guidance about using the app, please don't hesitate to get in touch with us.
Best regards,
Seer Medical
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.