Segbo  Reviews 

Great service. A late order just before Christmas was delivered the next day. Customer service team were readily available (by phone; answered within a few rings), helpful and accurate as to order status. The hover board and kart are good quality and easy to assemble and use.

Ordered 2 segbo with karts. Received 3 Segbo and 1 kart ! Called to tell them about the wrong order. Not easy getting through on the phone and email response was very slow. Got worried about the timing as these were Christmas presents for my grandsons. What transpired was the worst customer service imaginable! I was told that until I sent the extra Segbo back they would not send me the kart I had paid for. I felt like I was being held to ransom ! They didn’t even realise they had sent the wrong order until I told them and then treated me like I was someone not to be trusted . I literally had to wait for DPD to collect, take a photo of proof of collection and send it to customer service for them to then send me my kart ! I’m disgusted at the way I was treated. No apologies and I even sent an email to the managing director addressed to him ……. Guess what , nothing . No response at all. Shows how much they care about their customers.

We got a hoverboard and go-kart for my 9 year old daughter's Xmas. It arrived quickly and we were even sent an email with a reminder and instructions for how to charge it so it was ready to go on Xmas day. So easy to charge and attach to the go-kart. My daughter LOVES it.

My 6 year old loves this it’s even caused arguments from the older sibling now he wants one. Good job we got birthdays following Xmas thank you soo much best Xmas present by a mile all the family enjoyed it xxx thank you from big fan of the Segway go cart

Highly recommended! Bought 2 hoverboards that came with free hoverkarts. Delivered when they said they would be and excellent customer service on the phone. Fantastic quality. Have only had to charge once so far!!

With everything going on we were worried that we might not get the delivery for Xmas but as promised the board and kart arrived within 2 weeks and wow! Scared we may have ordered some cheap cra!# we were thrilled with it, solid well built and. Perfect for our 8 year old- highly recommend 5*

I bought a board with go kart for my nearly 8 year old. Should have seen the smile on his face. Wish I could attach a picture. We went to some local open space yesterday and he had the best time ever. Definitely worth the smile.

Bought for sons Christmas present and he absolutely loves it. No issues, great battery life and great fun

Ordered for Xmas present, arrived well packaged and in good time!

Opened it on Xmas day, put the go kart part together whilst charging the hoverboard. 1 think led to another and we didn’t get out on it on Xmas day. Took it off charge and left it overnight ready for the following day. Took it out, and my daughter loved it… pulling and pushing the kart levers, until we ram out of steam… took it home and removed the kart - went to place on charge and found the charge hole to be loose. Connected the charger, and noted the green light goes out - doesn’t cha he to red, and doesn’t appear to be charging.

Logged a support request with segbo, no formal communications yet - but given it’s the Xmas holiday time - wasn’t expecting much. Just have a concern over build quality, and QA checks… Daughter a bit gutted that she o ku got to ride it once… but is “understanding”

I will update review when I hear back from them.

Great service, quick and responsive when required. I bought a hover board with free cart and my daughter Ioves it, easy to use she picked it up in less than 10 minutes.

Fantastic product and customer support. Ordered 2 hover boards and kids love it.

Ordered for Christmas, boys love it

Delivery was fast, email instructions to charge before Christmas day meant that my girls were ready, waiting and raring to go without being upset that the battery would die out. A great 'toy', well built and will be well looked after.

Ordered item for Christmas and arrived exactly when stated with no problems at all. Item so far is excellent, not used outside yet as the weather has not been good enough. Would have no problem recommending this company.

My son absolutely loves his segbo! It’s really easy to use.

My Daughter as really enjoyed using it at the moment it came earlier then expected as well

This company are beyond incompetent. My Sons Segbo hover board Hummer G2 has broken down on multiple occasions and been with Segbo for weeks and weeks on end every time. They have no managers to facilitate assistance. Only a call centre who tell you they have no authority to do anything other than record your complaint. I have had excuse after excuse even changing the reason for the delay and what has been repaired. They have told me they have sent it out to the wrong address twice. They honestly make things up. Don't ruin yours or a loved ones Christmas. 2 Christmas's tarnished with the same purchase and constant faults.

This is the second review I have written about this company as their customer service is shocking.
After chasing delivery since I ordered in October, I was told multiple delivery dates and the order never arrived. I therefore cancelled the order on the 25th November and asked for a refund since I've never received the order. There was a lot of back and forth and they agreed to refund me but I still don't have my money back.
Honestly, DO NOT order from this company, go else where as there are lots if other companies selling a similar product.
SEGBO - when are you going to give me my refund????

I have never posted on another business page to highlight a problem. I am a business owner myself. However, I feel that I have been left with no other option because of this company’s refusal to refund my 9 year old sons money for a product which is faulty.

I bought a product from this company last year. They were very good to deal with and very helpful - the product when it arrived was of a very good quality and my son loved it. However, when a fault occurred with the hoverboard, I was very disappointed with the manner in which they have dealt with the issue. It’s too long a story - the emails span 6 months now and are currently ongoing. My son’s hoverboard became faulty, they repaired it and returned it. On receipt, it was still faulty. I returned it again, they repaired it. On receipt again - it is still faulty. I have asked for a refund at this time because we have no further confidence in the product and my son has not had a hoverboard that he paid for - for 6 months. We have given the company every reasonable opportunity to repair the product. At this point they are telling me that we need to return it again in order for them to assess if there is a manufacture’s fault??? My son used his First Holy Communion money - over £300 - he has nothing to show for it. He is 9 years old.

Brilliant service and always kept updated about my order. Great price and product