Segbo  Reviews 

239
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Avoid this company at all costs!! After multiple problems they have stopped answering my emails and still have one of my [faulty] hoverboards. I am now in touch with citizens advice and will take this... See more

Rated 1 out of 5 stars

I only gave 1 star because it's not possible to give none. This company is a disgrace and despite repeated attempts to receive a refund, that they've promised, nothing has materialised. I've been... See more

Rated 1 out of 5 stars

Ordered Segbo hoverboard just before last Christmas. Arrived ok but smoke starting coming out of the batteries inside after 20 mins of use. Product is dangerous. Had to take apart and disconnect batte... See more

Rated 5 out of 5 stars

My 6 year old loves this it’s even caused arguments from the older sibling now he wants one. Good job we got birthdays following Xmas thank you soo much best Xmas present by a mile all the family enjo... See more

Company details

  1. Events & Entertainment

Written by the company

Get Certified Official Hoverboards UK with Bluetooth, LED, and self-smart balancing technology in UK Segways, now you can buy Hoverboard UK, UK Segways, Swegways for sale UK and Segways for sale UK with Samsung battery and all Hoverboards are tested to...


Contact info

  • Dudley Road East 60, B69, Tividale, United Kingdom

  • segbo.co.uk

2.4

Poor

TrustScore 2.5 out of 5

239 reviews

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2.4

All reviews

(239)

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Rated 5 out of 5 stars

Wow what a lot of fun our granddaughter…

Wow what a lot of fun our granddaughter has had with her Segbo; she is just 5 years old and quickly developed the skills to control the cart. What a super way to progress motor skills. Yes I would thoroughly recommend Segbo.

July 20, 2021
Unprompted review
Rated 5 out of 5 stars

Great piece of kit

Great piece of kit, hours of fun for my son. Has a slight issue with a worn down tyre but segbo quickly sorted that out and sent a new. Great product and great customer service would recommend to anyone.

July 20, 2021
Unprompted review
Rated 5 out of 5 stars

Bought the Segbo Hoverboard and got a…

Bought the Segbo Hoverboard and got a free Segbo Monster Hoverkart free. Great bundle and my son loves it!
Goes faster than I thought it would, much to my son’s delight 😃
Initial delivery timescales advised were 3-4 weeks but it arrived within 7 days. Fantastic service.

June 23, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Product, Excellent Value !!

I bought the Segbo 8.5 G2 PRO Hoverboard and got a free Segbo Monster Hoverkart free.
Excellent value bundle and an excellent product. I telephoned the company before purchase to ensure it would be delivered on time and it came two days early. Customer service was 1st Class. I bought this for my sons birthday and he absolutely loves it. I had a few goes on it myself and it is still surprisingly fast with an adults weight. If only I was a kid again lol ;) My only gripe is the instructions for assembling the Hoverkart are poor but with a bit of trial & error I got there in the end. All in all an excellent product for hours of endless fun :)

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, we got the cart and it's so much fun for my daughter. I've bought two of these (one for my son) and they love them. Good quality (previously bought something cheaper elsewhere and regretted it - returned). The 8" wheel version is good on grass where the other cheaper one just stopped!

June 22, 2021
Unprompted review
Rated 1 out of 5 stars

Extremely poor customer service who…

Extremely poor customer service who just ignore you.
Purchase arrived missing Velcro strap and screw-I requested another reason sent which never arrived and no apology. The second time we received the parts, my children enjoy riding the board but the cart judders-wish me luck with contacting them.

June 21, 2021
Unprompted review
Segbo  logo

Reply from Segbo

Hi Lucy,

We're sorry to hear that you've experienced an issue and are not happy with our service.

Unfortunately, we cant seem to find an order on our system linked to your name. We'll need to identify your order so we can assess all details of your issue and help rectify the problem.

Please can you contact us on support@segbo.co.uk, and provide your order details on this email, so we can look in to resolving your issue?

Kind Regards,

Customer Support Team

Rated 1 out of 5 stars

Do not use this company

Do not use this company. We purchased a segway for my son's 7th birthday but it arrived with a juddering fault. After-care and customer service for a fault is non-existent. If you can get through to them, they will ask you to return the product, claim to have fixed it then send it back, ignoring any request for a refund, replacement or acknowledgement of responsibility. They also do not respond to formal complaints - which we sent 11 months ago and has not been acknowledged or replied to. I believe they are a sham company - we most recently returned the product 8 months ago which they neither acknowledged or refunded. In the end, I have had to ask my bank to pursue them.

June 3, 2021
Unprompted review
Segbo  logo

Reply from Segbo

Hi Simon,

We're sorry to hear that you experienced an issue with us and are unhappy with the service that you have received.

We want to clarify that our procedures always align with Consumer Rights laws. We're very sorry to hear that you did not receive responses within an acceptable time frame, and we'll endeavour to always respond within our SLA in future.

Kind Regards,

Customer Support Team

Rated 5 out of 5 stars

Carol

This product was of great value for money also high quality. Although the despatch and shipping time was extremely long. But I did like the fact that I was able to email the company for updates on your order and I received very quick response to my enquirys Happy customer 👍🏽👍🏽😀

May 21, 2021
Unprompted review
Rated 3 out of 5 stars

Very happy with the Segbo but had to wait too long

Very happy with the Segbo and hoverkart, but so disappointed with the very long wait for delivery. Ordered the Segbo on 15 Jan to be delivered a couple of days later. Sadly it was 15 weeks before it finally arrived and a very frustrated grandson got to receive his present. Communication with the company was very poor, and perhaps if they had tried to explain the delays or even the several failed delivery dates, then it would have been 5*

May 18, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I placed an order early as I noticed there was a wait for delivery. Closer the time, I contacted the company to discuss. Great customer service and they managed to get my delivery to me sooner than anticipated. Excellent company and goods, would definitely recommend. My son loves his kart.

May 18, 2021
Unprompted review
Rated 1 out of 5 stars

My 1 star is given for the product…

My 1 star is given for the product which is great. Unfortunately though the customer service is extremely poor. Despite constant phone calls because my hover board was faulty 4 months later I received a new one. Broken promises and failure to follow up requests really took the shine off an excellent product! Really was disappointed as this was my second purchase the first one perfect and excellent product. It just shows you I have had both experiences when everything goes right and then when everything goes wrong! Unfortunately the later experience is not dealt with correctly by this company!

April 29, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, bought 2 boards Christmas time. One just stopped working, paid £18 to deliver it back to them. Told it wasnt covered under warranty, paid £65 to repair it, was told it would be returned within 14 days, over 2 months and it still not returned. There have been a number of emails, phone calls, every time I'm told our board will be returned next day delivery still no board. Last message was to say the board makes a strange noise now, it didnt make a noise when we sent it in for repair? Not sure where I go from here, as I am getting no where with this company and I'm out of pocket nearly £300, no board and a very upset little boy.

April 8, 2021
Unprompted review

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