An overall good experience. I bought a Resmed Airsense 10 Autoset CPAP machine. It arrived very quickly but unfortunately had an annoying whine from the motor. I reported this and was contacted by Sel... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent customer care. I have had to reach out to them for a machine replacement and they replied within a matter of minutes and sent a replacement machine the next day! The only reason I am giv... See more
Company replied
Bladder scanner did not work. Selfimed offered to replace it or refund. I opted for the refund. Processing the refund was slower than expected at the bank level and Selfimed kept monitoring and commu... See more
Company replied
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... See more
Company replied
Company details
Written by the company
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Contact info
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, United Kingdom
- +443301332808
- info@selfimed.com
- selfimed.com
4.3
Excellent
207 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and Equipment
Great service. Extremely helpful and great equipment. Definitely recommend.
August 19, 2024
Unprompted review
Reply from SelfiMed UK
Thank you for the wonderful feedback! We're glad to hear you were happy with our service and equipment. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best regards,
Great efficient customer service
Great efficient customer service. Ordered a nebuliser that was delivered broken due to poor transit handling. Immediately a new one was sent without any hassle or having to return the item. Would highly recommend!!
August 10, 2024
Unprompted review
Reply from SelfiMed UK
Thank you for your fantastic feedback! We're sorry to hear about the initial issue with the delivery, but we're glad we could resolve it quickly and hassle-free. It's wonderful to know that you're satisfied with our service. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best regards,
Fast
Fast, informed delivery. Item was in perfect condition. Would definitely recommend. 10/10
August 8, 2024
Unprompted review
Reply from SelfiMed UK
Thank you for the great review! We're delighted to hear that your delivery was quick and that the item arrived in perfect condition. Your 10/10 rating and recommendation mean a lot to us! We look forward to serving you again in the future.
Best regards,
Joke pricing
I wanted to buy an item from this site and with an introductory 10% discount and VAT discount the item price was £15. I continued with the order to find that the cost of shipping was either £49.99 or £69.99!!!
The item was a large flat board and the quoted cost is significantly more than it would actually cost to send by courier.
I am no longer inclined to buy this item because I feel the company are taking the mick. They should sell at the true value of the item and the true cost of shipping, not pricing it cheap then inflating with silly shipping costs. On the basis of this experience I would not consider buying from this company again.
August 2, 2024
Unprompted review
Reply from SelfiMed UK
Hi Sue,
I noticed your recent review and wanted to address some points directly. It seems you haven't placed an order with us yet but have already formed a judgment. We've been in this business for a while, and we understand the challenges of shipping heavy or bulky items within the UK. Services like Royal Mail, UPS, DPD, or FedEx often don't accept such items or charge exorbitantly for them. This leaves us with Proovia courier, which, while reliable, isn't cheap either.
If you have concerns about our pricing, Trustpilot isn't the ideal platform for such discussions. We encourage you to contact us directly so we can address your concerns and find a solution together.
Instead of leaving a negative review, perhaps you could have considered self-collection to better understand the shipping costs involved.
We will be requesting Trustpilot to remove your review, as it does not reflect an actual transaction or experience with our services.
Best regards,
Selfimed were very helpful
Selfimed were very helpful, understanding and quick to respond. After ordering an item from them which unfortuanately after it was delivered, through no fault of Selfimed did not fit our requirements they were very quick to give a refund. The product was in good condition but just was not right for us but would definetely order from them again if they had a product we required
July 22, 2024
Reply from SelfiMed UK
Thank you for your kind words. We're pleased to hear that you found our team helpful and quick to respond, and that you were satisfied with the refund process. We appreciate your understanding and look forward to serving you again in the future.
Best regards,
The person I was dealing with over the…
The person I was dealing with over the phone honoured their promise to me to refund the cost of a purchase which I needed to return. This showed excellent customer care.
July 14, 2024
Unprompted review
Reply from SelfiMed UK
Thank you for sharing your experience. We’re glad to hear that our team member followed through with the refund and provided the customer care you deserve. Your satisfaction is our top priority.
Best regards,
Kind and helpful staff
The staff member, Moses, was kind and immediately helpful in dealing with all aspects of my order. When sadly I experienced the loss of my pet (for which the order was intended) he again showed incredible compassion and understanding in finalising a refund. Thank you so much. Fully recommend.
July 23, 2024
Unprompted review
Reply from SelfiMed UK
Hi Sandra,
Thank you for sharing your experience. We're deeply sorry for your loss. We're glad our staff could provide the support and compassion you needed during this difficult time. Your recommendation means a lot to us.
Warm regards,
Moussa was really helpful and did all…
Moussa was really helpful and did all in his power to get me a correct bed I really do recommend this seller and will do business again 👍👍
June 5, 2024
Unprompted review
Reply from SelfiMed UK
Hi Rachel,
Thank you for sharing your thoughts. We’ve taken your feedback to heart and made several improvements. We're committed to continually enhancing our services to ensure your complete satisfaction.
Best regards,
Arrived as ordered and very promptly
May 6, 2024
Reply from SelfiMed UK
Thank you for your valuable feedback. We have made significant improvements based on your suggestions and are committed to continually enhancing our services to ensure your highest satisfaction.
good service
May 4, 2024
Reply from SelfiMed UK
Thank you, Guy! We're always happy to serve you. We'll continue striving to keep up the good work!
Quick service and prompt backup.
May 3, 2024
Reply from SelfiMed UK
Dear Geoff,
Thank you so much for your generous feedback! We’re delighted to know that your experience with us has been excellent and that your orders have been promptly delivered.
Your continued patronage is a testament to our commitment to quality service.
Ensuring your satisfaction remains our top priority, and we’re pleased to have met your expectations. We look forward to continuing to serve you!
Best regards,
Avoid- 2nd hand items are grossly filthy
Pump arrived in filthy condition full of someone’s skin and hair! Sadly zero customer service! ‘We will ensure items are sent out clean in future’ is not rectifying a problem, just a ‘Brush Off’. So, frankly will return as no confidence in product.
May 3, 2024
Reply from SelfiMed UK
Addendum to below comment:
Thank you for addressing the duplicate negative feedback. For your information, we have terminated the contract of the employee in question, as this was her recurrent mistake in a month. This incident does not reflect our values or standards, and we have a zero-tolerance policy for such issues. We apologise for any inconvenience caused and hope this helps earn your forgiveness.
=========================
Dear Katherine,
This is the second negative review for the same transaction. We acknowledge your concerns and have taken steps to address the issues you previously raised. We sincerely apologise for any inconvenience caused and have learned from that mistake.
However, posting multiple negative reviews for the same transaction can be seen as a form of manipulation.
To maintain a fair and balanced review system, we may need to involve Trustpilot to review and potentially remove duplicate negative feedback.
We value all customer input and strive to improve our services continually. Please let us know if there is anything further we can do to resolve your concerns.
Best regards,
Reply from SelfiMed UK
Dear Jason, Thank you so much for your positive feedback! We're thrilled to hear that you had an excellent experience with our customer service and that your delivery was prompt. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
We look forward to serving you again in the future!
Best regards,
Reply from SelfiMed UK
Thank you, Daniel! We're thrilled to hear you appreciate our quality service. We'll continue striving to keep up the good work!
Reply from SelfiMed UK
Thank you for your feedback! We're glad you had an excellent experience with our service. If you need anything else, feel free to reach out.
Reply from SelfiMed UK
Dear buyer,
We've responded to you with FedEx Tracking 272196415590 (https://www.fedex.com/fedextrack/?trknbr=272196415590&trkqual=2460385000~272196415590~FX).
Anyone clicking this link will see that your item is already in Tallinn (Estonia), and you need to pay any customs fees for its release. Please let me know what further assistance you require, as everything now depends on yourself and your country's customs.
Great service and very helpful.
April 7, 2024
Reply from SelfiMed UK
Thank you for your support and positive feedback.
The Service was Excellent
April 19, 2024
Reply from SelfiMed UK
Thank you for your kind words! We're happy to hear that you were happy with our service. If there's anything else we can assist you with, please don't hesitate to let us know.
The help and speed in which my problem…
The help and speed in which my problem was sorted was very good keep up the good work !!
April 19, 2024
Reply from SelfiMed UK
Thank you, Clive! We're delighted to hear that we could assist you promptly. Your satisfaction is our priority, and we'll continue to provide the same level of service. If you need anything else, don't hesitate to reach out.
Excellent customer service
Excellent customer service, replies straight away. Item initially had a noisy motor but was promptly sent a replacement which is much quieter.
April 19, 2024
Reply from SelfiMed UK
Thank you for your feedback! We're delighted to hear that you are satisfied with our customer service. We aim to respond promptly to our customers' needs. While we regret the initial issue with the noisy motor, we're glad we could swiftly provide a replacement that meets your expectations. If you have any further concerns or questions, please don't hesitate to reach out.
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