World of Books - Sell Your Books Reviews 93,883

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 10,523 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of the process, particularly when scanning barcodes and managing their items. The service is often described as efficient, with many appreciating the timely collection of items and rapid processing at the warehouse. Reviewers are also pleased with the prompt and fair payment, which is typically received within a week. However, some customers also noted issues with the product aspect, mentioning that the remuneration for books can be very low, sometimes only receiving a small amount for nearly new items. There were also occasional reports of items being marked as missing or rejected for wear, even when customers believed they were in pristine condition.

What people talk about most

Product

People report ambiguous experiences with product, with many finding the process of selling books easy,... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the app and website as... See more

Payment

Customers consistently note positive experiences with payment, highlighting quick and efficient processing.... See more

Service

Reviewers highlight positive aspects of service, noting its efficiency, ease of use, and promptness.... See more

Price

Users describe ambiguous interactions with price, with some reviewers finding the pricing reasonable and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

WOB are easy to deal with. An online scan, an arranged pick-up and we're off to the races. Seamless really. If I'm honest though, the books I sell don't warrant much of a cash return and by the time I... See more

Rated 4 out of 5 stars

The process was easy. I only didn't give 5 stars because after my shipment was received, I received an automated email saying that my package hadn't been received. However, customer service responded... See more

Rated 4 out of 5 stars

A mainly good experience, although for some reason I lost my basket and had to start again, but suspect user error! My only disappointment is when they claim a book is not in the parcel and you know... See more

Rated 4 out of 5 stars

Mobile app is easy to use, although it is quite difficult to see the whole basket on the screen. Even when I tried to edit the basket, it wasn't showing all of the books. I had to use the computer t... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

94K reviews

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Asks customers to review

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Rated 2 out of 5 stars

frustrating experience

Ordered a book 10 days ago. Said it'd be 2-3 days, hasn't arrived. I can't find a way to send an email to anyone on their site, or talk to anyone, other than a bot who just says 'hasn't been dispatched yet'.
yep, I gathered that.
Was trying to do a good thing and not buy from Amazon, but you're making the case to go back there.

May 28, 2026
Unprompted review
World of Books - Sell Your Books logo

Reply from World of Books - Sell Your Books

Hi, thanks for leaving us a review. We’re sorry to hear this and would love the chance to put it right. If you could drop our customer service team a quick email at trustpilot@worldofbooks.com with your order number and a few details about the problem, we’ll do our very best to sort it out for you.

Thanks again for letting us know and giving us the opportunity to make things better.

All the best,
World of Books

Rated 3 out of 5 stars

DISAPPOINTED

DISAPPOINTED. I THOUGHT I'D ORDERED THE DVD VERSION, TURNED OUT TO BE THE PAPERBACK INSTEAD. NOT WORLD OF BOOKS FAULT, I TOOK MY EYE OFF THE BALL, SHOULD PAY MORE ATTENTION IN FUTURE.

May 21, 2026
World of Books - Sell Your Books logo

Reply from World of Books - Sell Your Books

Hi, thanks for leaving us a review. We’re sorry to hear this and would love the chance to put it right. If you could drop our customer service team a quick email at trustpilot@worldofbooks.com with your order number and a few details about the problem, we’ll do our very best to sort it out for you.

Thanks again for letting us know and giving us the opportunity to make things better.

All the best,
World of Books

Rated 2 out of 5 stars

Double login loses books from my trade

Once the trade is accepted things run smoothly, but at least twice now I've logged on, added books to a trade, but when I've come to select sell my books I've being returned to the log on screen to log on and when I've done so my trade isn't there. When I try and add the books that were accepted, some of them are, some of them aren't. Very frustrating

May 21, 2026
World of Books - Sell Your Books logo

Reply from World of Books - Sell Your Books

Hi, Thanks for leaving us a review. We’re sorry to hear this and would love the chance to put it right. If you could drop our customer service team a quick email at trustpilot@worldofbooks.com with your trade ID number and a few details about the problem, we’ll do our very best to sort it out for you.

Thanks again for letting us know and giving us the opportunity to make things better.

All the best,
Sell your Books

Rated 1 out of 5 stars

Duped Out of $100+ for my books

I sent in my books. They communicated well throughout the process via e-mail. They let me know when the shipment was received and after it had been reviewed. They told me I would have a little over $100 deposited into my PayPal account (per my request) and then sent me an email congratulating me on my "First Trade." That was a couple months ago. I've never received my money. When I try to respond to the emails I was sent, I get an error message stating the address isn't valid. Feels like a scam to me! Duped once, but I won't repeat it.

April 17, 2026
Unprompted review
World of Books - Sell Your Books logo

Reply from World of Books - Sell Your Books

Hi, Thanks for leaving us a review. We’re sorry to hear this and would love the chance to put it right. If you could drop our customer service team a quick email at trustpilot@worldofbooks.com with your trade ID number and a few details about the problem, we’ll do our very best to sort it out for you.

Thanks again for letting us know and giving us the opportunity to make things better.

All the best,
Sell your Books

Rated 5 out of 5 stars

I love how efficient the process was…

I love how efficient the process was for my CDs. The scanning of bar codes was easy. Packaging and shipping and ultimately payment was smooth as well. I think the pricing was reasonable, and fortunately I kept those 25 and 30 year old CDs in excellent condition. It paid off and now I have more space!

May 21, 2026
Rated 4 out of 5 stars

A mainly good experience

A mainly good experience, although for some reason I lost my basket and had to start again, but suspect user error!
My only disappointment is when they claim a book is not in the parcel and you know you've checked at least twice and it was there when the parcel left you, that always seems to happen. Otherwise all good and on time.

May 18, 2026
Rated 5 out of 5 stars

Great Selling experience

Having had to leave a negative review on my last selling transaction with World of Books i was pleased they picked up the review and paid me the monies owed. My most recent transaction went without any of the same issues and i got paid for all the books and DVD's sent. I had photographed them all and videod them going in the box just in case.

April 10, 2026

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