sellusyourguitar.co.uk Reviews 729

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their friendly, knowledgeable, and professional service, making interactions pleasant and efficient. The products, often guitars, are consistently described as being in excellent condition and accurately depicted online, exceeding expectations upon arrival. People also appreciate the competitive and fair pricing offered for both buying and selling, along with the hassle-free process and excellent packaging for safe delivery. However, some reviewers mentioned minor issues, such as guitars they were interested in having sold quickly or not receiving a direct valuation for their instrument, instead being offered a commission sale. A few others also felt the trade-in offer was slightly less than what they might get selling privately, though they valued the convenience.

What people talk about most

Product

Customers had positive experiences with product, often praising the excellent condition of items, with many... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, faultless, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them as friendly, knowledgeable, and... See more

Price

Users describe positive interactions with price, frequently highlighting that prices are fair, reasonable,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight over the condition of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used SUYG before, buying a Gibson ES335 last year. Today's experience was very similar to last year - relaxed space and attitude to look at the stock, not a new guitar in sight (yippee), a comfy... See more

Rated 5 out of 5 stars

I’ve never even contemplated buying a guitar online before (I’ve always been adamant I wanted to feel the neck, setup, hear it obviously lol!!) but I need not have worried. This company is fantastic!... See more

Rated 5 out of 5 stars

Highly recommended. They offered a very competitive trade-in price against one of their stock guitars, including a bonus that made the deal really attractive. Communication is virtually instant, and t... See more

Rated 5 out of 5 stars

Ordered my Fender Stratocaster HSH together with a Fender hard case on Saturday and it arrived extremely well packaged this morning. Guitar and case are like new and just as described by SUYG. This ha... See more


Company details

  1. Musical Instrument Store

Written by the company

We are a guitar buying service that offers you a fair price for your guitar, amp and pedal. If you accept our offer we will send you packaging and pay for all postage costs. We aim to pay the same day we receive the guitar.


Contact info

4.9

Excellent

TrustScore 5 out of 5

729 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

These guys are absolutely great

These guys are absolutely great. They are the very definition of under promise and over deliver. Recently traded in a couple of guitars as a part exchange for one of theirs and some cash. Their guitar was in phenomenal condition and I had to almost search with a magnifying glass for the nick that the description mentioned. Their response was "we'd prefer you come in and be pleasantly surprised than have had a wasted journey". Refreshingly honest and trustworthy fellas. The money was in my account before I'd left the shop.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

2nd Hand Martin

Very friendly and efficient service. My guitar arrived the next day and was exactly as described. I'd highly recommend.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

I viewed guitar on ebay

I viewed guitar on ebay, asked questions and staff were very quick and helpful to answer, after buying the guitar communication was perfect, and when the delivery was made in great fast time, the packaging was brilliant. I've had a brilliant experience with this company, the guitar is in fantastic condition and I'm really happy with this purchase. Totally recommended 100%. A pleasure to deal with.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

SUYG made this whole deal a breeze

SUYG made this whole deal a breeze! From the price offered for my trade-in to the logistics of handling everything at a distance (I live in Northumberland), they were excellent. Lewis and Paul were so helpful and I couldn't be more happy with my new guitar. So easy!

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

burns sonic guitar…

Hi I received the burns sonic guitar exactly when promised, it took almost as long to unpack as it did to arrive - that was great, but the best was yet to come. When I saw the case on this guitar and excitedly opened it, there in really good condition for its age was the burns sonic that I purchased for £15 in 1966 (when I was 16 years old and £15 was significantly higher in value than it is today). I have an old black and white press picture of a band I was in called Julian’s people based in Grantham, Lincolnshire. The picture shows the whole band with our instruments, and me holding the guitar that I now know is the guitar that I bought and had used. I have been elated with this reunion that has brought back great memories. It still plays pretty good too! A great transaction - thank you! Tony M

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

just really efficient and effective

just really efficient and effective.

Really convenient purchase and sale of a guitar. The team honoured an offer made online and then honoured a trade in offer after the fact. The delivery was seamless too. Well packaged and safe.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I bought a very nice Taylor from these guys, great comms, super quick delivery. Unfortunately I didn’t get on with the guitar and sent it back, again great comms, very easy return process and a full refund complete in 2 days, Excellent service, I would not hesitate to shop here again.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Happy

Really happy with the Ibanez SML RGC I received today. The description was honest to a point and really accurate. I have to say the guitar was advertised with a moderate dent at the the tip of the headstock,however I actually think it's pretty insignificant and I really had to look for it! There's nothing on this guitar that wasn't stated in the description. Even the tarnish was mentioned on the pups,which obviously polished straight out! Really important is this stuff when you are buying online.
Ordered late friday night and the guitar arrived Tuesday well packaged. Can't fault the service at all. Easy to recommend. Cheers

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and rapid payment.

Excellent communication, great price offered for a guitar I sold to SUYG.
Packaging was delivered quickly and the packaging supplies were excellent and plentiful! Collection was very quick. As soon as they received the guitar (the next day), it was checked quickly and payment was received immediately.
I highly recommend SUYG. Can't fault the service! Snoochieboochies....

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Strat plus

Very good communication and quick response and shipping Very happy with the shipping package was safety done. And Very happy with the Guitar.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

A proper guitar shop

I've used SUYG before, buying a Gibson ES335 last year. Today's experience was very similar to last year - relaxed space and attitude to look at the stock, not a new guitar in sight (yippee), a comfy sofa, intelligent guitar and non-guitar discussion, no pressure, no standing over you while you ineptly demonstrate your lack of skill and being treated like an adult, albeit one in a 'sweet shop'. The only thing missing was an offer of coffee. I didn't buy anything today - both guitars I had come to look at had sold within the last 24 hours. Bugger! But I did get to hear about the SUYG commission sale scheme - better than eBay or Reverb in my view. I'll be keeping my eye on the website and next time will ring first to check that my choice hasn't just sold! Thanks guys, Steve

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a used acoustic guitar…

I purchased a used acoustic guitar online, which is always a risky procedure when you are relying on the sellers description and a few grainy pics! But sellusyourguitar could not have been more accurate! It was everything they described it to be! Perfect condition and brilliant value.( And delivered perfectly packaged, the very next day.)
An excellent experience all round, and I can thoroughly recommend this business

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great guitar, great experience

I am absolutely delighted with a Taylor 214ce I bought recently from Sellusyourguitar.
The whole process has been a really good experience. That means:
- The guitars have a very detailed set of photos;
- Any nicks and dents are highlighted - in my case, they pointed out things I can barely see, so kudos for that;
- Questions are answered quickly and fully, and action taken where requested;
- A very fair price - the guitar is hard to distinguish from new;
- Full communication on when the guitar would be shipped, with a tracking id, of course;
- Fast delivery;
- Solid, protective packaging;
- Questions followed up on after delivery;

Totally recommended.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

First class all inclusive service - highly recommended.

Good communication, packaging and collection - very quick turnaround and payment. I could have held out for more money but wanted a quick all inclusive deal without any hassle. Sell Us Your Guitar initially offered a lower price but we’re happy to match a competitor without any hassle.
Secure packaging provided with lots of bubble wrap and parcel tape which made packing easy and gave great peace of mind about sending a valuable instrument through the post (Parcelforce).
Definitely recommend these guys and would use again if required (although now unlikely as I’m down to just one guitar which is a keeper!
Thank you.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Great and swift communication. The guitar arrived well packaged and detuned. A quick tune up and was good to go. The Farida parlour guitar is well set up, and plays brilliantly.
Many thanks

May 28, 2025
Unprompted review

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