sellusyourguitar.co.uk Reviews 729

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and high quality of products. Many highlight the detailed and accurate descriptions of items, often noting that products arrive in even better condition than expected. The staff is frequently commended for being friendly, knowledgeable, and professional, making the entire process smooth and hassle-free. However, some customers mentioned occasional issues, such as guitars they were interested in being sold quickly or not receiving a valuation for their instrument as expected. A few also noted that while the prices offered were fair, they might have been able to get a higher amount if they had sold the item themselves.

What people talk about most

Product

Users describe positive interactions with the product. Customers frequently praise the excellent condition of... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and efficient... See more

Price

Customers had positive experiences with price. Many reviewers found the prices to be fair, competitive, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently describe the team as... See more

Quality

Consumers find quality to be positive, often describing items as being in brilliant or fantastic condition,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good communication, packaging and collection - very quick turnaround and payment. I could have held out for more money but wanted a quick all inclusive deal without any hassle. Sell Us Your Guitar... See more

Rated 5 out of 5 stars

I've used SUYG before, buying a Gibson ES335 last year. Today's experience was very similar to last year - relaxed space and attitude to look at the stock, not a new guitar in sight (yippee), a comfy... See more

Rated 5 out of 5 stars

I’ve never even contemplated buying a guitar online before (I’ve always been adamant I wanted to feel the neck, setup, hear it obviously lol!!) but I need not have worried. This company is fantastic!... See more

Rated 5 out of 5 stars

Highly recommended. They offered a very competitive trade-in price against one of their stock guitars, including a bonus that made the deal really attractive. Communication is virtually instant, and t... See more


Company details

  1. Musical Instrument Store

Written by the company

We are a guitar buying service that offers you a fair price for your guitar, amp and pedal. If you accept our offer we will send you packaging and pay for all postage costs. We aim to pay the same day we receive the guitar.


Contact info

4.9

Excellent

TrustScore 5 out of 5

729 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Really straight forward to use service…

Really straight forward to use service for selling a guitar. You send details/pics of your guitar and they tell you how much they'll pay you for it, if you accept the offer they send you the box/packaging to put it in and arrange the courier. They offer I had wasn't as much as I could have got if I'd of spent time looking for a buyer myself, but I just wanted to avoid the hassle of that stuff and get some money back from a guitar that's gathering dust - worked great, would use the service again as it's really easy.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

guitar selling experience

from day one they were amazing ,i sent details of my guitar to their website, they gave me a very good price,all the packaging was sent to me and it was picked from home by parcel force,next day the money was in my bank ,would highly recommend them to anyone selling a guitar ,fantastic cant fault them,

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Easy & brilliant to deal with.

They were quick to reply & to give a quote. They gave the best price from the quotes I was given then sent packing materials & arranged collection. Money was in my bank account the following morning when the guitar was received. Would recommend anyone selling their guitar to use them.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Remote part-exchanges done safely and securely

Look no further, these people have a very safe mechanism to do part-exchanges remotely. The packaging they'll send you is simple yet incredibly effective, and will allow you to produce tight parcels with your guitar inside essentially floating in giant air bubbles. Great explanatory video, reliable service from Parcelforce, excellent trade-in bonuses and a fantastic selection of guitars. Communications were frequent and detailed – much appreciated. I am not sure I'll want to be selling any more guitars in the near future but should that be the case they'll be my first port of call.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

The overall process was…

The overall process was straightforward, they even provide the packaging for you. Got a great price and every stage of the process I was updated by the friendly and professional staff.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from sellusyourguitar. They kept me clearly informed during the whole process, which was easier then I thought it would be. They also collected the guitars from my home, the driver was very courteous and showed me how the guitars were carefully placed in transit. I recieved my payment quickly the same day.
I would highly recommend sellusyourguitar the whole process was professional and easy to use

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Inept or a scam?

I picked a pretty rare Tele, agreed a trade in price for my SG, received he packaging and sent them my guitar. All was well part from they sold the guitar we signed a contract for to someone else in the meantime.
What an absolute waste of time - or just a scam? Time will tell. Hopefully i get my original guitar back.

September 29, 2025
Unprompted review
sellusyourguitar.co.uk logo

Reply from sellusyourguitar.co.uk

Hi Andrew,

As per our email correspondence we are incredibly sorry that this error occurred. The guitar which you wished to trade against was not removed from one of our sales platforms following our agreement, leading to it being sold. We make no excuses on our end and have put different processes in place to ensure that this does not happen again.

Please be assured that this is in no way a scam, and your guitar will be safely returned to you, naturally all at our expense.

Please accept our sincerest apologies again.

Kind regards,
Lewis

Rated 5 out of 5 stars

A fair outcome

Sold an Epiphone Sheraton II Pro & a Fender Player Jaguar in one transaction. Was paid immediately once they had received and inspected the two instruments.

Just could not face doing a private sale - having strangers come to my residence, plug in and play, and no doubt quibble over imaginary issues to try and get the price down.

Chose this online approach instead. Sent details & images to sellusyourguitar using their online form. Got instant quote back. It was a fair offer for this kind of sale.

Their packaging arrived by Parcelforce. You pack strictly according to their YouTube video. Two days later Parcelforce collected. Apart from slight hitch by them with delivery, which delayed by one day, I was pleased with outcome and definitely impressed by speed of payment. Both sides happy, so great result.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Consistently great

I've bought 3 guitars and part exchanged one over the last couple of years with these guys. They have been consistently great. Faultless service and great deals. Thank you!

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

A very simple process

A very simple process from start to finish. The packaging arrived and was picked up exactly as arranged and the money landed in my account promptly, excellent, fair service — I will. E using again.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Anything Guitar - It's SUYG for Me!

I can’t thank SUYG enough for their service and enthusiasm. I have traded instruments with them with a service that’s friendly, concise, straight to the point and no messing about. No sharp intakes of breath or nit picking just a straight and fair transaction. I have recently purchased a small practice amp and looper pedal from them and both are working perfectly. My most recent visit has been to have a complete set up of my previously owned Fender Strat (MEX), as it was in need of some serious TLC. Having had it at two previous Luthiers, who in my opinion just changed the strings, it still played ‘out of tune’ and I was very disillusioned with it. I took it to SUYG to ask their opinion of what could be done and right there and then he made a minor tweak to the truss rod, and it immediately changed the guitar, which instantly boosted my confidence. His recommendation was to bring the guitar in whenever I was ready and he would give it a full set up and re-string. Well, what can I say?! I collected the guitar yesterday and it’s been transformed into the Fender Stratocaster I expected it to be! SUYG have performed a miracle on this guitar and it looks, feels and plays like a totally different guitar! Thank you so much for giving me the guitar that I knew wasn’t right. I can honestly say, for anything guitar from now on it’s only one place for me – “Sell US Your Guitar” in Ashton Under Lyne.
In addition to my particular issues, all the guys there are so helpful and knowledgeable. They have the time and patience to chat and answer all your questions. The guys are laid back and relaxed but, at the same time they inspire you with the confidence they know what they are talking about. SUYG carry a lot of stock and a pretty full range of guitars/amps/pedals/ cases – you name it they will probably have it! Thank you to everyone at SUYG and to quote the famous line – “I WILL BE BACK”!

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and a wonderful guitar!

I’ve never even contemplated buying a guitar online before (I’ve always been adamant I wanted to feel the neck, setup, hear it obviously lol!!) but I need not have worried. This company is fantastic!
The Highway One Tele I purchased was exactly as described. Amazing friendly and knowledgeable service over the phone from Jordon. Guitar arrived packaged VERY well. I cannot speak highly enough of these guys. Thank you fellas!

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

All-round excellent service. Great communication throughout the process, even including instructional videos on how best to pack your guitar if shipping to them. If you're looking for the easiest way to sell your guitar for an honest price, this is your best option. Thanks guys!

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service & Communication

Excellent service. From initial quote, to sending the packaging, and making immediate payment everything went really smoothly. Good communication and very helpful with any questions I had. Would definitely recommend them! (Also best price I received).

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Been looking for a Gibson firebird for…

Been looking for a Gibson firebird for a long long time. These guys were selling at a very fair price, some sellers were asking 1000 more for essentially the same guitar and taking advantage of the lack of supply of these in uk. I purchased over the phone as I’m based up in Scotland and Jordan was very knowledgeable and helpful (unlike a lot of guitar shops) a free set up was included and frets came polished, was ready to gig out the box, guitar is fantastic, I’m super fussy so these are rare compliments from me

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Really great service

Really great service. Went very smoothly from the start.

I'm having a bit of a clear out at the moment and my heart was sinking at the thought of all the admin and frustration that comes with a private sale.

SUYG quoted me a realistic amount for my guitars, and I'm sure they will find some happy buyers.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Stress free

Stress free, risk free way to sell guitars. Have used before for a trade in but straight sell was just as easy. All good!

August 14, 2025
Unprompted review

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