Selwyns Travel  Reviews 211

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience, from the initial booking process to the journey itself. Reviewers are particularly impressed with the drivers, who are often described as friendly, professional, and accommodating. People also noted the smooth and transparent booking process, finding it easy to arrange their trips. The coaches are consistently reported as clean, comfortable, and well-maintained, contributing to a pleasant travel experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Consumers find service to be positive. Many reviewers praise the professional, friendly, and helpful drivers,... See more

Booking process

Customers consistently note positive experiences with the booking process. Reviewers describe it as quick,... See more

Holidays

People report positive experiences with holidays. Many customers express satisfaction, with some stating they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service once again. From the initial booking with Sue, everything runs smoothly. We used this trip for families from Liverpool to Chester Zoo. Coach arrived well before booked time, as... See more

Company replied

Rated 5 out of 5 stars

This weekend we travelled to London, the bus was excellent, clean with WiFi on board. The communication with the office staff was 5* they listened and acted on every phonecall and made our trip go off... See more

Company replied

Rated 5 out of 5 stars

Mark our Driver was there well before 9 am and the party was not leaving until 9.30am. The coach was clean and comfortable. The driver was friendly and helped anyone get up the steps who had mobility... See more

Company replied

Rated 5 out of 5 stars

The customer services at selwyns is fantastic, the office staff are brilliant. However it was coach driver Andy who made our trip to Brixham amazing, nothing was too much trouble for him. Everyone on... See more

Company replied


Company details

  1. Tour Operator

Information provided by various external sources

Selwyns Travel is a leading coach operator located in North West England, with a enviable reputation for providing quality, reliability and value for money based on over 50 years’ experience.

Selwyns Travel

Written by the company

Selwyns Coach Hire offers a range of transport solutions including corporate, private coach hire, contract services, schools & colleges and group days out planning throughout the UK at affordable prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fantastic Driver

Just a fantastic driver. Helpful, polite and accommodating. Helped with a walking aid we weren't expecting.
Did some amazing driving in some very tight corners, and narrow roads.
Coach was very clean and comfortable.

August 13, 2025
Unprompted review
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Reply from Selwyns Travel

Hi Vivien. Your review was lovely to read as we know the drivers face some of these challenges every day and they always get on with it and make it work. We will pass your kind words onto your driver so thank you for this! Hope to see you again soon!

Rated 5 out of 5 stars

Community trip to Llandudno

Great day out, brilliant weather, awful traffic. That being said a great day made better by the ease and comfort of our travel. Brilliant from the off booking so ready and helpful, good price to. Good friendly service. Coach was great comfortable and clean. Will definitely be booking again. Thank you.

August 17, 2025
Unprompted review
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Reply from Selwyns Travel

Thank you so much for your lovely review and glad to hear the awful weather didn't spoil your day! (Sadly the one thing we cannot control!) You were a pleasure to deal with and we will hopefully see you again soon!

Rated 5 out of 5 stars

Trip Feedback

The driver was experienced, patient, and well-mannered. Considering that my trip involved many young adults, he handled it very well. Overall, the experience with Selwyn's Travels was really good.

August 11, 2025
Unprompted review
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Reply from Selwyns Travel

Hi Samuel, so glad to hear that everything went well with your travel! Our drivers deal with passengers of all age groups on a daily basis so are well experienced and understanding. We really appreciate your review, thank you!

Rated 5 out of 5 stars

A great service!

The whole process and service - from quotes, communication, to the travel (including drivers and coach provided) is efficient, helpful and very professional. Always reliable and competitive as well!

August 14, 2025
Unprompted review
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Reply from Selwyns Travel

Hi Andrea, AMAZING REVIEW - Thank you! Glad that we are ticking the right boxes for you and your travel requirements. Always happy to help where we can and review like this let us know we are doing things right. Thank you again and you know where we are if you need anything.

Rated 5 out of 5 stars

Professional service from the initial enquiry to the drop off

Professional service from the the initial enquiry through to the drop off. Competitive rates for a quality coach and very helpful driver. Added touches here and there made a big difference, driver looking after an ill guest and restocking the onboard drinks cooler, returning some lost property at no charge the next day, being extra friendly and responsive in all communications. We will definitely be using Selwyns again, I can't recommend them enough!

August 21, 2025
Unprompted review
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Reply from Selwyns Travel

Hi David, thank you for the amazing review! We try and do as much as we can to make sure your travel with us is as smooth and enjoyable as possible so for that to be recognised is a real thank you. We would be delighted to see you again and hope its not too long until we do! Thank you again for your kind words.

Rated 5 out of 5 stars

Brilliant service once again.

Brilliant service once again.
From the initial booking with Sue, everything runs smoothly.
We used this trip for families from Liverpool to Chester Zoo.
Coach arrived well before booked time, as always coach was immaculate. Driver so friendly, very accommodating and great with our families.
I have been booking coaches with Selwyns for my current group and a previous one for approximately 20 years now and always found them a brilliant company to deal with.
Always my first port of call when looking to book coach travel.
Very reasonable rate of hire.

July 29, 2025
Unprompted review
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Reply from Selwyns Travel

Hi Eddie, thank you for your lovely review!! Always an absolute joy to work with you and your passengers so hearing your feedback was a treat, thank you! We look forward to seeing you soon!

Rated 5 out of 5 stars

The service was excellent

The service was excellent, the price good and bus driver was great. Everything ran smoothly.

August 3, 2025
Unprompted review
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Reply from Selwyns Travel

Wonderful to hear, thank you for your review!

Rated 5 out of 5 stars

All good.

The coach turned up on, Arrive at destination on time, and the drivers were friendly.

August 8, 2025
Unprompted review
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Reply from Selwyns Travel

Great to hear this Wotan, thank you for your review!

Rated 5 out of 5 stars

Selwyn's provides great service

Selwyn's provides great service. The drivers are friendly and helpful and know the routes. The coaches are clean, comfortable and well-maintained. The office staff makes my job easy in planning trips for our clients!

July 22, 2025
Unprompted review
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Reply from Selwyns Travel

Thank you April! Always a pleasure! You know where we are if you need anything. Take care!

Rated 5 out of 5 stars

Excellent service and everything went according to plan

The driver arrived early and the trip to Chester Races was perfectly executed by Selwyns, the driver explained exactly where to meet for the return trip, I would certainly recommend.

July 26, 2025
Unprompted review
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Reply from Selwyns Travel

Thank you so much for the review and recommendation Justin! Really appreciate it and hope to see you again soon!

Rated 4 out of 5 stars

Driver was very helpful and…professional

Driver was very helpful and professional,the trip was on time and smooth.
The only criticism was the toilet odour in the seating area on the way out, but okay on the way back I take it the driver sorted

June 9, 2025
Unprompted review
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Reply from Selwyns Travel

Hi Peter, thank you for your review and glad everything went well and ran to time for you. Sorry to hear about the odour on the outward leg of your journey. We do always try and maintain the highest level of cleaning so our apologies that this was an issue. We will pass this feedback onto our Operations Manager who will ensure all drivers are reminded of the importance of first impressions! Thank you again for your valued feedback.

Rated 5 out of 5 stars

Mark our Driver was there well before 9…

Mark our Driver was there well before 9 am and the party was not leaving until 9.30am. The coach was clean and comfortable. The driver was friendly and helped anyone get up the steps who had mobility issues. Contacting Selwyns Travel was easy as everyone you spoke to at Head Office Runcorn was helpful and you got the impression they really were trying to provide an excellent service and day out. We all enjoyed the trip to Trentham Gardens and fortunately the motorways were reasonably clear, so we had a good, smooth journey there and back. I would use this coach company again.

June 10, 2025
Unprompted review
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Reply from Selwyns Travel

Thank you so much for your great review! We are so glad that your booking and travel experiences with us were simple and enjoyable! Thank you for your recommendation!

Rated 5 out of 5 stars

Coaches clean and tidy when we boarded

Coaches clean and tidy when we boarded. Drivers were pleasant and approachable. Safe driving on both Coaches. One Driver Derek, called us the next day to say he had found some glasses. He returned them to us. Amazing service

June 12, 2025
Unprompted review
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Reply from Selwyns Travel

Thank you so much for your great review! Glad Derek could assist in getting the glasses back to you! He's a lovely driver and would do anything for you, we are proud to have him! Thank you again and we look forward to seeing you next time!

Rated 5 out of 5 stars

Download Festival Travel

I was a little bit anxious about my 18 year old son travelling by coach from Chester to Castle Donnington for the Download Festival which was organised by The Big Green Coach. Well, what can I say. There was no reason to be worried at all. The extremely Jolly bus driver pulled up in Chester. Was really helpful. Nice to see a jolly coach driver these days. He certainly is an asset to your company. Anyway, well done indeed. My son arrived at castle Donnington no problem and back to Chester on the Monday. Thank you so much for looking after my son and his friend. Will definitely recommend you AND use you again!!!!!

June 16, 2025
Unprompted review
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Reply from Selwyns Travel

Hi Chris, sorry it has taken us a little while to respond to your review (extremely busy summer season!) but this was an absolute PLEASURE to read. Having children travel is often a worry but our drivers know this themselves so well understand that anxiety! Big green Coach are so well organised and we would recommend them to everyone based on how smoothly they run all their events. Most important thing is that your son and his friend got there and back and hopefully enjoyed Download! Thank you again for the lovely review, it made our day!

Rated 5 out of 5 stars

Travelled with Selwyns travel with my…

Travelled with Selwyns travel with my family all 17 of use to Manchester Airport and back.nothing was to much trouble dead on time going and driver waiting on our return great service and I would recommend this company to deliver for you,thanks Selwyns for a smooth passage.

May 31, 2025
Unprompted review
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Reply from Selwyns Travel

Hi Stuart, thank you for the lovely review! An absolute pleasure in dealing with you from start to finish, glad that we could assist you and everything went smoothly! Anything you need in the future, we would be more than happy to help! Thanks again!

Rated 5 out of 5 stars

FA Cup Final trip for Marple Blues

Excellent service from start to finish.
From the 2 Sue's in the booking office to the 2 fantastic drivers.

May 17, 2025
Unprompted review
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Reply from Selwyns Travel

Thank you for the lovely review! Was an absolute pleasure from start to finish so thank you for your business and we hope to see you again!

Rated 5 out of 5 stars

Would highly recommend

We booked a return trip to Liverpool and from start to finish it was a great experience. From an easy booking process to the drivers turning up exactly on time and making it a seamless and easy process. Would highly recommend.

June 7, 2025
Unprompted review
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Reply from Selwyns Travel

Hi Lucy, Thanks SO MUCH for your review! We really appreciate you business and kind words and if you ever need anything again, you know where we are and we would be more than happy to assist you! Thank you!

Rated 5 out of 5 stars

A very professional transport company

We were using their transport services for an event day, for students and staff. They were very professional, from the start, punctual, and supportive. We will use their services again in the future.

June 4, 2025
Unprompted review
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Reply from Selwyns Travel

Hi Christina, thank you so much for taking the time to post a review for us! Always a pleasure dealing with you and your passengers. Thank you for your continued support and we look forward to next time!

Rated 5 out of 5 stars

very good service again

very good service again, punctual timing and friendly bus driver

May 24, 2025
Unprompted review
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Reply from Selwyns Travel

Thanks so much for your continued support Joanne! We really appreciate it! Have a lovely weekend!

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