Selwyns Travel  Reviews 211

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience, from the initial booking process to the journey itself. Reviewers are particularly impressed with the drivers, who are often described as friendly, professional, and accommodating. People also noted the smooth and transparent booking process, finding it easy to arrange their trips. The coaches are consistently reported as clean, comfortable, and well-maintained, contributing to a pleasant travel experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Consumers find service to be positive. Many reviewers praise the professional, friendly, and helpful drivers,... See more

Booking process

Customers consistently note positive experiences with the booking process. Reviewers describe it as quick,... See more

Holidays

People report positive experiences with holidays. Many customers express satisfaction, with some stating they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service once again. From the initial booking with Sue, everything runs smoothly. We used this trip for families from Liverpool to Chester Zoo. Coach arrived well before booked time, as... See more

Company replied

Rated 5 out of 5 stars

This weekend we travelled to London, the bus was excellent, clean with WiFi on board. The communication with the office staff was 5* they listened and acted on every phonecall and made our trip go off... See more

Company replied

Rated 5 out of 5 stars

Mark our Driver was there well before 9 am and the party was not leaving until 9.30am. The coach was clean and comfortable. The driver was friendly and helped anyone get up the steps who had mobility... See more

Company replied

Rated 5 out of 5 stars

The customer services at selwyns is fantastic, the office staff are brilliant. However it was coach driver Andy who made our trip to Brixham amazing, nothing was too much trouble for him. Everyone on... See more

Company replied


Company details

  1. Tour Operator

Information provided by various external sources

Selwyns Travel is a leading coach operator located in North West England, with a enviable reputation for providing quality, reliability and value for money based on over 50 years’ experience.

Selwyns Travel

Written by the company

Selwyns Coach Hire offers a range of transport solutions including corporate, private coach hire, contract services, schools & colleges and group days out planning throughout the UK at affordable prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Lovely helpful staff

Lovely helpful staff. The staff when make a booking are always very helpful and the drivers are always a delight and very happy, which is needed when working with younger people.

March 10, 2025
Unprompted review
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Reply from Selwyns Travel

Hi Eileen, what a lovely review! Thank you so much for this, we really appreciate your kind words! Hope we see you again soon!

Rated 5 out of 5 stars

This tour was great

This tour was great, the driver was on time, they knew the itinerary and all went really smoothly :)
The group is back home now, really satisfied.

March 1, 2025
Unprompted review
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Reply from Selwyns Travel

Hi Lorena! It was a pleasure as always to deal with you and the group! So pleased that everyone enjoyed it and went home with some new memories! Until next time, take care and thank you again.

Rated 5 out of 5 stars

We have just returned from a weekend…

We have just returned from a weekend coach trip to London - all 49 of us.

From making the initial enquiry thru to last nights drop off I can not fault the customer service from Selwyns.
I’m a stickler for good service and having used this company before would highly recommend.

From the ‘Sues’ in the office to Steve our patient accommodating driver the service was exceptional!

Thank you for helping to make it a memorable trip.

March 2, 2025
Unprompted review
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Reply from Selwyns Travel

Thank you so much for taking the time to review us, a pleasure to read and know that we were able to assist in creating some new memories!
As you know, anything you need, just let us know and we will always do our best to help. Thanks again!

Rated 5 out of 5 stars

Outstanding

Outstanding! Both of the drivers were extremely friendly and made our weekend's travel seamless. Cheers Andy and John!

February 16, 2025
Unprompted review
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Reply from Selwyns Travel

Hi Chris, thanks so much for your review! We have passed your thanks on to both drivers and hope to see you again soon!

Rated 5 out of 5 stars

Hired the coach for a return journey…

Hired the coach for a return journey from widnes to Bristol airport

The 3 drivers that we had couldn’t do enough for us and where very helpful and friendly

Would definitely book again

February 14, 2025
Unprompted review
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Reply from Selwyns Travel

Hi Kieron! Thank you for your great review, we really appreciate it! Looking forward to seeing you again! :)

Rated 4 out of 5 stars

Brilliant coach company for school trip

The drivers were a great team. They were friendly, funny and professional. Had one slight issue with them picking us up late from one of the venues but overall, they did everything they could to ensure a smooth trip for us and the students.
Thank you.

February 6, 2025
Unprompted review
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Reply from Selwyns Travel

So glad our drivers brought a smile to your day! Sometimes slight issues do arise but we will always try to act as swiftly as possible to rectify whatever has happened. We really appreciate your review and hope to see you again soon, thank you!

Rated 3 out of 5 stars

I’d give Selwyns Travel 3 stars

I’d give Selwyns Travel 3 stars. The service was generally reliable and the staff were friendly and accommodating, both before and during the trip. The coaches were also clean and comfortable. However, their pricing isn’t the most competitive, and while the experience was good overall, it didn’t go above and beyond to justify a higher score for me. Decent option, but with room for improvement.

December 31, 2024
Unprompted review
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Reply from Selwyns Travel

Thank you for your review. We are glad that you were happy with both our staff and our vehicles! Regarding cost, we do feel we are competitive within the market within our area but we will totally take your feedback on board. Thank you for travelling with us!

Rated 5 out of 5 stars

Very easy company to deal with

Very easy company to deal with, arrived on time great drivers and competitive pricing.

January 30, 2025
Unprompted review
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Reply from Selwyns Travel

Thanks so much for your review Lesley. We really appreciate your feedback! Hope to see you again!

Rated 5 out of 5 stars

Excellent

Great service during our Winter Graduation ceremony in January. They were prompt and efficient. Thank you.

January 23, 2025
Unprompted review
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Reply from Selwyns Travel

Thank you so much for your feedback. It was a pleasure to assist you on this event!

Rated 5 out of 5 stars

Professional and Cheerful Drivers

The booking process with Selwyns was easy, the costs reasonable and the service on the day was delivered by professional and cheerful drivers. I would definitely recommend Selwyns.

January 19, 2025
Unprompted review
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Reply from Selwyns Travel

Thanks so much for the kind words Phil. Always a pleasure!

Rated 5 out of 5 stars

Excellent service and value.

Good communication beforehand and direct contact with driver. On time and friendly service. Patient with group of 30+ middle aged golfers complete with trolleys and bags. Would thoroughly recommend.

December 30, 2024
Unprompted review
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Reply from Selwyns Travel

Thank you for your lovely review Andy. We really appreciate it and hope to see you again in the future!

Rated 5 out of 5 stars

Great Service

As always, great service, friendly and help staff!

December 20, 2024
Unprompted review
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Reply from Selwyns Travel

Thank you Donna! A pleasure dealing with you!

Rated 5 out of 5 stars

Amazing company

Amazing company, so understanding of our needs and went above and beyond aswell as being resonably priced. Would highly recommend and will definitely be using again in the future.

December 14, 2024
Unprompted review
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Reply from Selwyns Travel

Thank you for the lovely review Jamie! Was a pleasure to assist you. We look forward to seeing you again!

Rated 5 out of 5 stars

Our Christmas Night Out

Sean the driver was very friendly and got us to and from our destination quickly and safely.
The coach was clean and tidy.
Overall a great experience and would recommend your services in the future.

December 13, 2024
Unprompted review
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Reply from Selwyns Travel

Thanks for the kind words Collette, we really appreciate your review!

Rated 5 out of 5 stars

Friendly driver

Friendly driver, open to a slight change of plan regarding timings of pick up. No complications, all good!

December 10, 2024
Unprompted review
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Reply from Selwyns Travel

Thank you for your review Daniel, so pleased that our driver was able to accommodate your change in plans!

Rated 5 out of 5 stars

Responsive and compassionate service

The coach driver, Mustapha, saved the day. I would have ruined the trip for everyone as I got our trip destination details mixed up when sending the details to our members!

Mustapha quickly rearranged the trip with their office and we all had fun and enjoyed ourselves at the end.

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
Thank you for assigning Gareth to drive us from Manchester to Stockton-on-Tees. The coach arrived on time and was clean. Gareth was very helpful, patient, friendly and respectful. It was a pleasure to have him with us.

RD

November 9, 2024
Unprompted review

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