Selwyns Travel  Reviews 211

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making every interaction pleasant. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, from the initial booking process to the actual trips. Reviewers particularly commend the drivers for their accommodating nature, punctuality, and commitment to ensuring a smooth and comfortable journey, often going above and beyond expectations. The booking process is also noted for being straightforward and well-communicated, contributing to a stress-free experience for those planning holidays and events.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism and helpfulness.... See more

Service

Consumers consistently express high satisfaction with the service provided. Many reviewers highlight the... See more

Booking process

Reviewers consistently express satisfaction with the booking process, describing it as quick, easy, and... See more

Holidays

Users describe positive interactions with holidays. Many customers express their loyalty, stating they will... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service once again. From the initial booking with Sue, everything runs smoothly. We used this trip for families from Liverpool to Chester Zoo. Coach arrived well before booked time, as... See more

Company replied

Rated 5 out of 5 stars

This weekend we travelled to London, the bus was excellent, clean with WiFi on board. The communication with the office staff was 5* they listened and acted on every phonecall and made our trip go off... See more

Company replied

Rated 5 out of 5 stars

Mark our Driver was there well before 9 am and the party was not leaving until 9.30am. The coach was clean and comfortable. The driver was friendly and helped anyone get up the steps who had mobility... See more

Company replied

Rated 5 out of 5 stars

The customer services at selwyns is fantastic, the office staff are brilliant. However it was coach driver Andy who made our trip to Brixham amazing, nothing was too much trouble for him. Everyone on... See more

Company replied


Company details

  1. Tour Operator

Information provided by various external sources

Selwyns Travel is a leading coach operator located in North West England, with a enviable reputation for providing quality, reliability and value for money based on over 50 years’ experience.

Selwyns Travel

Written by the company

Selwyns Coach Hire offers a range of transport solutions including corporate, private coach hire, contract services, schools & colleges and group days out planning throughout the UK at affordable prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Youth Trip

The coach was immaculate and the drivers were friendly and professional.
The downside for us was that the coach didn't pick up in the order that made the most geographical sense in regards to the destination. This resulted in the driver needing to take a 45 minute break due to being over his drive time.
For the return journey, our scheduled departure was 1:30 but the coach did not arrive until gone 2:30.
While neither were massive deals, we did have to contend with some grumpy youths who had been on the bus for 5-6 hours on the arrival day.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Company Day Out

We booked 5 coaches from Selwyns Travel picking up from 3 different locations. The coaches and drivers were all first class. We could not fault the service.
Would highly recommend Selwyns Travel.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

The drivers were brilliant

The drivers were brilliant. Friendly and helpful and great with our students and staff. Nothing was too much trouble.
The coach itself was immaculate, very comfortable and usb ports which were used, a lot!

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

On behalf of St Anselm's College…

On behalf of St Anselm's College Birkenhead, thank you to Selwyns and their drivers who transported over 350 students and staff to Alton Towers yesterday (16th July). Mrs Cubbin has asked me to particularly mention Gareth on Bus 1 who was most helpful and courteous and a credit to the company. Will be booking with Selwyns again next year without a doubt.

July 16, 2024
Unprompted review
Rated 1 out of 5 stars

Broke my laptop

Bus driver slammed on the brakes so hard my laptop smashed into the seat in front. Their customer service is terrible and they refuse to offer compensation. Disgraceful operator.

May 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great service for a long day

The sales team were great discussing drop off points and pick up points and the team were flexible about the need to adjust timings. The coach driver rang me to discuss plans a few days in advance. He ran me through the route once we were on board and agreed stopping points to ensure we had breaks. The coach picked us up at the agreed point on time and we were loaded and departed within about 5 mins - everything ran very smoothly. I would use Selwyns again.

June 22, 2024
Unprompted review
Rated 1 out of 5 stars

Dangerous Driver

The R16 coach to Reaseheath College made a very dangerous overtake manoeuvre while passing me on my bike this morning. Not only was the overtake on a corner but the vehicle coming in the other direction almost had to come to a stop to avoid a collision and caused the coach to pull back into the lane much earlier than he should have, not leaving much space between me and him.

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service
Our drive Claydon was on time, and kept in touch and all round a great guy, he made us feel at ease and just had a great attitude

June 22, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look