SendBike Reviews 1,504

I have been using their services for a long time and will continue to do so. Delivery times are always met, and they have a great app where you can find all the information. The delivery schedule is very convenient, and the delivery cost pleasantly surprises!

I needed two boxes for children's bikes for international delivery. The selection on the website was good, and the payment process was simple. The boxes arrived within a few days of ordering and are of good quality.

Very convenient service, pleasant managers, and all this is inexpensive. I am confident in the reliability of the bike packaging and that nothing will happen to it. No problems over the years of use. Fantastic.

My son has long been asking me to send him a bike since we started living in different cities. Used this service, everything went smoothly. Thank you for that!

Planned to buy a good bike for riding on rough terrain and asphalt, but then remembered that I have one at my parents' house. Luckily, I found it before buying a new bike. Now I ride on my own. Very satisfied!

The service from SendBike staff was excellent, with prompt and helpful responses to enquiries regarding packaging and arrangements for pickup & delivery etc.
Boxes supplied for the bike were adequate, bubble wrap & parcel tape high quality.
The wrapping materials were delivered overnight (to Northern Ireland). Pickup (by DHL) was an hour later than predicted. Delivery to England was ‘by the end of the day’ - but only just - at 20.15hrs; the van apparently getting a flat tyre early in the day! So, order Weds; packing materials delivered Thurs; bike collected from NI Fri; delivered to England Mon evening. I doubt others companies would manage any faster.
There are less expensive delivery services available, but you get what you pay for. I would be very happy to use again and to recommend.

Very pleased with this company, sent myself a bike when moving through them, worried that the parcel would be delayed or there would be problems with delays, but everything was quickly delivered. Now I only order through them.

Thank you very much!!! I accidentally saw an advertisement for this carrier when I was looking for how to send a bike for a bike ride. I am satisfied with both the quality and, most importantly, the delivery service. Fast, convenient, carrier staff always answer any questions. Very pleased!

The operator took the order and arranged delivery through chat. The delivery service is beyond competition! Such friendly, positive, patient service I have encountered for the first time! They delivered exactly as agreed.

I really liked that the bike was delivered at a convenient time, and even waited for me. The support service answered all my questions. Upon receiving the bike, it was immediately ready to ride.

The first thing that surprised me was the possibility of delivering practically anywhere in the world. Very satisfied. Thank you.

Got the bike box via FedEx in UK, was delivered next day as expected in perfect condition wrapped in plastic film, thank you!

Excellent courier service, I've been using their services for the past six months. Parcels are delivered on time, without delays. On the website, you can track the location of the parcel at any time. There is also express delivery if something needs to be urgently delivered. Overall, everything is great!

Ordered a large bicycle box, tape and bubble wrap. Everything arrived next day which was ideal as time was of the essence. Only negative, all be it a small one, was that the bubble wrap had been tapped together with brown packing tape which is not the easiest to remove from something so fragile as bubble wrap. Otherwise, very happy and would use again and recommended.

Thank you, guys! Always attentive attitude, good packaging. I've been using your services for a long time! Keep it up.

I've been dreaming of bringing my bike for a long time. In short, it just stands there, but here it is very necessary.

Consultants are always available, helping with order processing. I regularly order bike shipments to Italy, and everything is always clear and timely. I sincerely recommend your services.

Thank you for another shipment! I am thrilled!

Invoice No. D11913.. dec 2022.. and PIPPA, you know perfectly well who this is.. YOU COST me more for delivering the bike than it was actually worth NEW. Read my previous trustpilot re this. YOU HAVE FAILED TO DO ANYTHING… and you have failed to refund me anything either despite many promises…

ha ha absolutely INEPT company, used these to send my bike to Portugal Jan 23 , (read previous reviews) AFTER MANY PROMISES of sorting the issue, there ineptitiude cost me more in charges from DHL and customs , THAN THE BIKE WAS ACTUALLY WORTH....( I could have bought a new bike there cheaper and kept this one at home..) WHICH SHOULD NEVE HAVE BEEN PAID AS I WAS ONLY SENDING THE BIKE OVER TO USE FOR A FEW MONTHS TO RECOVER FROM AN OPERATION.. They promised over and over to resolve it and get my money back . NO nothing, they dont even keepp in touch .. NOW its APRIL 24 .. 15 months later and still NOTHING .. I asked them to refund me the FEE £125 I paid them as they cost me over £300 more in charges that should NEVER have been made. they are NOT even decent enough to do this so thanks to their total INEPTITUDE it cost me over £425 to send a bike worth only £300 over.. CRAP SERVICE CRAP COMAPANY.. DONT TOUCH THEM WITH A BARGE POLE..

I wanted to send my e-bike with a battery from SF to Europe, but finally BA took the bike without the battery - Pippa suggested that sendbike carry the battery. Almost three months later, battery is still in the US, Pippa suggests to refund me (ie wash their hands as they are not liable to anything anymore) and put all the blame on DHL (the battery is over 700 € and insured!). Worst service ever, worst customer chat experience I ever got (sentences from the chat: "this depot let us down so badly"; "I am going to write a TP review now, depot depot depot manager so so so so bad!!!!!!!!!!!!!!!!!!!!!!!"; "o no we don't sell batteries Peter, let me find a dam it courier!!!!!!!!!! Why is this world so hard to deal with!!!!!!!!!!!!!!!!!!!!!!!!!!!").
Edit 30.04 following sendbike's answer. I asked several times how to pack the battery and never got an answer. This is a really unfair comment from their side.
Edit 30.04 after contacting sendbike again. I asked whether they were still looking for a solution (which they claimed in my previous contact with them). Here is the answer "as discussed we stopped this service and refunded in full due to the horrible review still up" and "as discussed would of transported for you no issue but review is still up so we have refunded and canceled a long time ago". Using truspilot reviews as blackmail is an interesting way of seeing customer service.