I needed to buy things in Japan and figured out I couldn’t have those send directly to me, so I found this service that had good reviews and used it. They were so kind to also help me with a second pu... See more
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Review summary
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Easy step by step process of sending parcels. Japanese adress is already with copy-paste function which speeds up purcheses for me. Every delivery was always on time, never missed an item. Definitly r... See more
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My recent purchase of a pair of shoes from an online retailer in Japan was delivered via Sendon to me in Singapore. The process was straight forward and upon delivery of the goods to Sendon, I w... See more
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Was concerned after reading some reviews about similar services, but really wanted a few items only local to Japan until next year. Took a chance and set up an address. As the items became available... See more
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Company details
Written by the company
Sendon.com provides international forwarding services by receiving items purchased by customers from Japanese e-commerce sites such as Mercari, Yahoo! Auctions, Rakuten, Amazon Japan, Yahoo Shopping, and Rakuma at our warehouse in Japan, then securely and reliably shipping them overseas. We handle a wide variety of products including anime goods, fashion, electronics, car parts, baby products, and more. With careful packaging and smooth international shipping, many customers trust Sendon.com for a safe and convenient service. Our key strengths include: Accepting shipments from all major Japanese online stores Transparent and fair pricing Multilingual customer support Secure packing and reliable international delivery Sendon.com takes full responsibility to deliver your important items safely. Supporting your shopping from Japan to anywhere in the world.
Contact info
2-15-18 Ainokawa, 2720143, Ichikawa, Japan
- support@sendon.com
- sendon.com
4.6
Excellent
182 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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People also looked at
Best proxy website from Japan
I needed to buy things in Japan and figured out I couldn’t have those send directly to me, so I found this service that had good reviews and used it. They were so kind to also help me with a second purchase that didn’t let me proceed due to my IP localization. They have another page called BuyJapon.com so I could let them buy this item for me and they combined everything and sent it to me following my instructions. All of my doubt were answered via WhatsApp. Everything went perfectly and I will have my package delivered tomorrow.
September 25, 2025
Reply from Sendon.com
Hello
Thank you for your feedback.
We are glad that we could live up to your expectations. Thank you.
Sent shipment that didn’t deliver yet
Sent shipment that didn’t deliver yet, contacted them they informed that they are not the responsible!!
September 16, 2025
Reply from Sendon.com
Hello
Thank you for your feedback.
The package was attempted to be delivered to you twice, but you were not home.
In that situation, it is not our fault if you missed the delivery, as we sent the package from Japan to your address. You have to be available to accept the package. We asked you if the shipping company has left a slip or not to which you did not respond. Also, we cannot call the shipping company in your country as we are located in Japan, and do not have the information of the local carrier that delivered your package, which is again why we asked if they left a note in which you did not resend.
If you want to retrieve your package, again, you need to contact your local shipping carrier as they have your package. We cannot do this for you unfortunately. If you do not contact them in time, they will either dispose it or send it back to Japan, and you will need to pay the shipping fees for that.
Please contact your local shipping company about this as soon as possible.
Also, we respect your opinions, but we ask if you can change or delete this review, as it does not accurately reflect what happened. What happened is not a fault on our end, and when you asked us about it you did not respond to our question. Thank you.
Great for buying Japanese goods
Some items cannot be bought internationally with other proxies so Sendon is great to buy those items. You can use it on any Japanese website since they give you a address in Japan to ship the item to, which is then shipped to your address. For me, the shipping was a bit expensive since the shipping options were limited to only two: FedEx and something else. But the limited options is probably due to the recent tariffs that Trump imposed causing JapanPost to stop shipping packages to the US. The communication from the Sendon team was great since they were really transparent about the costs and custom duties fee, and they constantly update you on the status of your order. Packaging was really secure with a lot of protective padding and tape.
September 19, 2025
Reply from Sendon.com
Hello
Thank you for your very detailed feedback. We apricate it. Yes, shipping options were limited due to the tariff situation unfortunately, but we are glad that you enjoyed our services. Thank you.
Best forwarder ever
Very simple, very fast, and confidential.
The services are unbeatable at the prices offered.
September 19, 2025
Reply from Sendon.com
Hello
Thank you for your feedback. We appreciate it.
Not an AI review! This is a real experience!
Was concerned after reading some reviews about similar services, but really wanted a few items only local to Japan until next year. Took a chance and set up an address. As the items became available I sent them to the address and Sendon always promptly notified me they received the items. Using their website was pretty easy (I did have Chrome translate it into English). And the pricing of the service was SO reasonable and the shipping was INSANELY fast from Japan to the USA. I was expecting weeks, but it was literally 3 days. WOW. If I have needs in the future to get items from Japan, I will use SendOn Again.
PS: You can tell I'm not AI because I've sprinkled some purporseful spelling errors and grammatical errors into the review.
September 9, 2025
Reply from Sendon.com
Hello
Thank you for your feedback. We are truly happy with the experience you had. Hope you use our service again soon.
Reply from Sendon.com
Hello
Thank you for your feedback. We really appreciate it.
Reply from Sendon.com
Thank you very much for your kind comments.
We will continue to strive to respond promptly and sincerely appreciate your ongoing support.
I got my item in less then 7 days!
I got my item in less then 7 days!! Was simple process and plenty of time for storage. Thanks!!
September 11, 2025
Reply from Sendon.com
Hello
Thank you for your feedback.
That is great to hear. Thank you.
Reply from Sendon.com
Hello
Thank you for your feedback. We are glad that you like our services.
Excellent and very helpful company
Excellent and very helpful company. All transparent to their costs. Keep it up
August 19, 2025
Reply from Sendon.com
Thank you so much for your kind words!
We’re glad to hear you found our service helpful and transparent. We’ll continue doing our best to provide the best experience for our customers!
We look forward to serving you again soon!
Sendon Customer Support
Reply from Sendon.com
Thank you so much for your kind review!
We’re glad you found our service fast and simple, and we look forward to serving you again soon!
Sendon Customer Support.
They are patient and understanding
They are patient and understanding. They communicate well, ship fast and safe. I recommend this to anyone.
August 15, 2025
Reply from Sendon.com
Thank you so much for your kind words!
We’re very happy to hear that you found our service patient, understanding, and reliable. Your kind words mean a lot to us, and we truly appreciate your recommendation.
We look forward to serving you again!
Reply from Sendon.com
Hello
Thank you for your feedback. We are glad that you enjoyed our services.
Good job
Everything is smooth.
Custom detained the parcel for checking for one day but they only verify the document without futher opening the box. So the item inside is well protected and in mint condition. Good job for the clearance documentation preparation.
August 7, 2025
Reply from Sendon.com
Hello
Thank you for your feedback. We are glad that you had a good experience.
Super great experience
Super great experience! I pre ordered an item almost a year ago and once they received it there was great communication from the sender letting me know they received it and were ready for me to select my shipping options. I live in the US and choosing the FedEx option I received my package Monday when it was shipped on the previous Friday.
August 8, 2025
Reply from Sendon.com
Thank you so much for your kind words!
We’re glad your pre-order went smoothly, your package arrived quickly, and that our communication helped make the process easy for you.
We look forward to serving you again in the future!
Reply from Sendon.com
Thank you for your feedback. We are glad you had a great experience.
Sendon is fast and reliable
Sendon is fast and reliable. Got my Japanese order just 5 days after the JP retailer shipped it. Everything is packed nicely and arrived without damage.
August 1, 2025
Reply from Sendon.com
Hello
Thank you for your feedback. We love to hear that.
Smooth and timely delivery of my package
My recent purchase of a pair of shoes from an online retailer in Japan was delivered via Sendon to me in Singapore.
The process was straight forward and upon delivery of the goods to Sendon, I was kept informed of the process each step of the way until the goods were delivered to me within a short span of time.
I will use them again for my online shopping in Japan.
July 30, 2025
Reply from Sendon.com
Thank you very much for sharing your valuable feedback with us.
We will continue striving to provide a service that you can use with confidence, so please do not hesitate to use Sendon again for your online shopping in Japan.
We sincerely look forward to serving you again.
If you have any questions or requests, please feel free to contact us anytime.
Yay!!
Even though I was sloppy and lazy with inputting info... They still held my package and treated me with kindly!! Highly recommend
July 8, 2025
Reply from Sendon.com
Hello
Thank you for your feedback. We are glad that you are happy with our services.
Reliable and efficient
July 3, 2025
Reply from Sendon.com
Hello
Thank you for your feedback. We appreciate it.
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