I needed to buy things in Japan and figured out I couldn’t have those send directly to me, so I found this service that had good reviews and used it. They were so kind to also help me with a second pu... See more
Company replied
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Review summary
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Reviews shaping this summary
Easy step by step process of sending parcels. Japanese adress is already with copy-paste function which speeds up purcheses for me. Every delivery was always on time, never missed an item. Definitly r... See more
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My recent purchase of a pair of shoes from an online retailer in Japan was delivered via Sendon to me in Singapore. The process was straight forward and upon delivery of the goods to Sendon, I w... See more
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Was concerned after reading some reviews about similar services, but really wanted a few items only local to Japan until next year. Took a chance and set up an address. As the items became available... See more
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Company details
Written by the company
Sendon.com provides international forwarding services by receiving items purchased by customers from Japanese e-commerce sites such as Mercari, Yahoo! Auctions, Rakuten, Amazon Japan, Yahoo Shopping, and Rakuma at our warehouse in Japan, then securely and reliably shipping them overseas. We handle a wide variety of products including anime goods, fashion, electronics, car parts, baby products, and more. With careful packaging and smooth international shipping, many customers trust Sendon.com for a safe and convenient service. Our key strengths include: Accepting shipments from all major Japanese online stores Transparent and fair pricing Multilingual customer support Secure packing and reliable international delivery Sendon.com takes full responsibility to deliver your important items safely. Supporting your shopping from Japan to anywhere in the world.
Contact info
2-15-18 Ainokawa, 2720143, Ichikawa, Japan
- support@sendon.com
- sendon.com
4.6
Excellent
182 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Good experience, bad website
Overall, SendOn.com delivers a satisfactory service, but the user experience on the website leaves a lot to be desired. I gave it 3 stars mainly because the site is confusing to navigate.
That said, once I managed to get everything set up, the delivery itself went smoothly. If they could redesign the site to be more intuitive and user-friendly, it would make a big difference.
There's potential here, but usability needs serious attention.
June 26, 2025
Reply from Sendon.com
Hello
Thank you for your feedback. We appreciate it and are trying to update this. It will take some time, but please be patient. Thank you.
Sign up was easy and clear
Sign up was easy and clear. Postage and handling was reasonable. The website can be a little glitchy in English, so just go slow when inputting things like value of products once they get the package.
June 24, 2025
Reply from Sendon.com
Hello
Thank you for your feedback. We will look into that issue but please rest assured that we have native English speakers among our staff so communicating with us is no problem. Thank you.
Reply from Sendon.com
Thank you for your feedback. We really appreciate it.
Professional transport service and easy…
Professional transport service and easy to use website for Japan shopping
June 10, 2025
Reply from Sendon.com
Hello
Thank you very much for your feedback. We are glad that you enjoyed our services.
Confusing process but great result
The process is cumbersome and a bit confusing but I’d never be able to get the items I wanted otherwise. Once it works out everything arrives swiftly in perfect condition.
May 30, 2025
Reply from Sendon.com
Hello
Thank you for your feedback. We will take this into consideration.
Very efficient services
Very efficient services, parcel consolidation and long warehousing period
May 28, 2025
Reply from Sendon.com
Hello
Thank you for your feedback. We appreciate it.
The site is easy to understand and the…
The site is easy to understand and the shipping is always package well.
May 28, 2025
Reply from Sendon.com
Hello
Thank you for your feedback. We appreciate it.
Great communication and great a service
Great communication from the team quickly responding to my messages with a easy to understand response, and was able to get my package to me without having the account number on it since I had purchased before figuring out the site I bought it from shipped to the US. Really happy with SendOn overall I will definitely use their service again if I buy anything from Japan that needs their services to ship to the US.
May 27, 2025
Reply from Sendon.com
Hello
Thank you for your feedback. We are so happy that you had a great experience and hope that you have more.
Easy to set up
Easy to set up, great communication for my questions and arrived on time.
May 13, 2025
Reply from Sendon.com
Hello
Thank you for your feedback.
We are glad that you like our customer support.
Reply from Sendon.com
Hello
Thank you for your feedback.
We are glad that you like our services.
This was a great experience
This was a great experience! Quick turn around, great communication! I'm so excited about the whole results and will definitely be using this company again in the future!
May 16, 2025
Reply from Sendon.com
Hello
Thank you for your feedback. We are happy that you had a great experience and look forward to serving you again in the future.
Reply from Sendon.com
Hello
We are happy that you were pleased with our services.
The dia log is good with fast respond
The dia log is good with fast respond, and willingness to help out. It is highly apreciated.
May 9, 2025
Reply from Sendon.com
Hello
Thank you for your honest feedback. We really appreciate it.
Simple and easy to use service
The experience was very simple to navigate. The cost was very reasonable, and service was very fast. Overall professional experience. Would recommend.
May 14, 2025
Reply from Sendon.com
Hello
Thank you for your feedback.
We are glad that you found our service easy to use.
simplicity and efficiency.
May 12, 2025
Reply from Sendon.com
Hello
Thank you for your feedback.
Simple and efficient is what we strive for.
Quick service and prompt communication
Quick service and prompt communication
Just wished my hat hadn't been squashed....
April 17, 2025
Reply from Sendon.com
Hello
Thank you for your honest feedback. We appreciate it.
We double packed your package and sent it in good condition. There is a chance that it could have been mishandled during transit.
Super super efficient and trustworthy…
Super super efficient and trustworthy and most of all, goes above and beyond their duty to help me out when I had so many issues with the Japanese retailers due to language barrier. I highly recommend them. I have tried other forwarding couriers but none was as responsible and responsive. Thumbs up
April 21, 2025
Reply from Sendon.com
Thank you so much for your kind words!
We're truly grateful for your trust and support.
It means a lot to us to hear that our efforts made a difference, especially when dealing with language barriers.
We’ll continue to do our best to provide reliable and responsive services. Your recommendation really encourages us. Thank you again!
Best shipping service in Japan 🗾
Best shipping service in Japan 🗾 helped a lot. Very trusted too
April 11, 2025
Reply from Sendon.com
Hello
Thank you for your feedback. We are glad that you feel this way.
Company was amazing
Company was amazing. Kept in contact with me the whole time to ensure my shipment went smoothly
April 11, 2025
Reply from Sendon.com
Hello
Thank you for your comment. We are glad to hear this.
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