Senior Safety Medical Alerts Reviews 

1,046
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and informative approach, which makes interactions pleasant and reassuring. Many people highlight the exceptional customer service, noting that representatives are kind, patient, and highly knowledgeable, effectively answering all questions and explaining how things work. The product itself is frequently described as easy to set up and use, often being a simple plug-and-play solution that is immediately active. This straightforward user experience, combined with the product's proven effectiveness, provides a strong sense of security and peace of mind for users and their families. Reviewers appreciate the overall smooth service setup and the excellent value it offers, knowing help is just a button away.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Product

People report positive experiences with the product, often highlighting its quality and ease of use, with... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of setup and use. Many reviewers... See more

Service

Consumers find service to be positive, with many reviewers describing it as friendly, professional, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone was friendly, helpful, and informative. Process to order and set up was very easy. Website is easy to navigate. Price is affordable. I researched several options for service and am very tha... See more

Rated 5 out of 5 stars

Casey, who was the representative, was kind, patient, and very helpful. I had a lot of questions and he answered each one and further explained exactly how these alerts work. I had no experience with... See more

Rated 5 out of 5 stars

This was a simple process to order an alert necklace for my mother-in-law. This company has been so pleasant to deal with. My mother-in-law has set the alert off accidentally 3 times now and each time... See more

Rated 5 out of 5 stars

We were given very good information about the Senior Safety Alert from your representative. Then when we hooked up the speaker device and performed a test on the unit, we were quickly contacted by sup... See more


Company details

  1. Home Health Care Service
  2. Pharmacy

Written by the company

When looking for an alternative to companies like Life Alert ® and Philips Lifeline ®, Senior Safety Medical Alert Systems is a great choice! While Life Alert ® can cost between $49 and $89 per month, Senior Safety provides the same service but for a fraction of the cost and with no long-term contract. Look beyond Life Alert ® and Phillips Lifeline ® for more affordable pricing.

Senior Safety Medical Alerts

Written by the company

Free Shipping + One Free Gift!
Promotions like these are not common among other companies like Life Alert ® or Phillips Lifeline ®. Sometimes a little savings can go a long way, so take advantage of what we have to offer!

24/7 Monitoring

How does our response center compare to Life Alert ®?

The most important aspect of any medical alert service is being readily available when an emergency strikes. Our response center, like Life Alert ®, operates out of a dedicated response center geared towards answering emergency and non-emergency calls. Whether you live in California and the response center answering your call is located in Utah, it will not cause the response to be delayed in any way.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(1,046)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

I spoke with Casey

I spoke with Casey - he was extraordinarily helpful when I was evaluating whether to subscribe to the system.

April 23, 2026
Rated 5 out of 5 stars

Their people are terrific

Their people are terrific. Spent lots of time explaining everything over the phone as I had many questions.
Equipment arrived within a few days and works perfectly. I feel not only protected by my bracelet, but protected by the people who work there.

April 16, 2026
Rated 5 out of 5 stars

Alert necklace gives peace.

It brings our family comfort that Dad has the alert necklace in case of a fall. He fell last week and spent the night on the floor. I pray he never falls again but now he has help. Thank you

April 6, 2026
Rated 5 out of 5 stars

Setting up the system was very easy

Setting up the system was very easy. When I did the first test, the customer service person was wonderful and explained in detail everything that I needed to know. I feel confident that this will be the answer for helping to keep my mother safe.

March 23, 2026
Rated 5 out of 5 stars

Great customer service

Great customer service , and the product was really great.
When my mom fell 4 times safety medical alert worked great , I would recommend this to anybody.

March 23, 2026
Rated 5 out of 5 stars

My Senior Safety Experience

After reviewing the brochure and checking other options, Senior Safety provided the best choice for me. My whole experience was very positive and the best value for me including communication, easy setup and great staff to assist me.

March 13, 2026
Rated 5 out of 5 stars

I had taken a few falls but could not…

I had taken a few falls but could not get up, so needed the paramedics to come and get me situated. Thankfully I had not broken anything.
One problem I did have was that I keep my doors locked all the time and they could not get in. Another problem was I was not near my phone so had to scoot on the floor, over to where I could call for help (sometimes in a completely different room) -- not an easy thing to do. (I also personally met a lady who had fallen and broken her hip, and could not call for help -- so she was on the floor for two days waiting for someone to check on her! So I know these things can happen.) Senior Safety Medical Alerts solved my second problem, and a lock box solved the first one.
I have felt so much more secure knowing all I have to do is press the button on the necklace I wear all the time and help will soon be on its way. I have not had any more falls, so did not need to be rescued, but it makes me feel so much more secure knowing they are one button push away. And I know they are there because when I do my monthly test, there is ALWAYS someone there within seconds. This is a great, reliable company and I recommend them to anyone looking for that kind of security.
And the fact that they are cheaper is a real God send. Thanks Senior Safety! You've made a real difference just by being there for me. You are a blessing

November 26, 2025
Rated 4 out of 5 stars

I have only one complaint

I have only one complaint. Perhaps I just did not know how to find this information, but on the website I ordered from I did not see all the options they have available nor did I see the landline system did not work with Voip systems. I have a voip system. I was not able to use the one I ordered. When I contacted them about returning it I found out they have a wireless system also that worked for me. I am very happy with all the employees I worked with. I feel confident I am connected to a good provider with reliable equipment.

March 11, 2026

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