Senior Safety Medical Alerts Reviews 

1,046
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and informative approach, which makes interactions pleasant and reassuring. Many people highlight the exceptional customer service, noting that representatives are kind, patient, and highly knowledgeable, effectively answering all questions and explaining how things work. The product itself is frequently described as easy to set up and use, often being a simple plug-and-play solution that is immediately active. This straightforward user experience, combined with the product's proven effectiveness, provides a strong sense of security and peace of mind for users and their families. Reviewers appreciate the overall smooth service setup and the excellent value it offers, knowing help is just a button away.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Product

People report positive experiences with the product, often highlighting its quality and ease of use, with... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of setup and use. Many reviewers... See more

Service

Consumers find service to be positive, with many reviewers describing it as friendly, professional, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone was friendly, helpful, and informative. Process to order and set up was very easy. Website is easy to navigate. Price is affordable. I researched several options for service and am very tha... See more

Rated 5 out of 5 stars

Casey, who was the representative, was kind, patient, and very helpful. I had a lot of questions and he answered each one and further explained exactly how these alerts work. I had no experience with... See more

Rated 5 out of 5 stars

This was a simple process to order an alert necklace for my mother-in-law. This company has been so pleasant to deal with. My mother-in-law has set the alert off accidentally 3 times now and each time... See more

Rated 5 out of 5 stars

We were given very good information about the Senior Safety Alert from your representative. Then when we hooked up the speaker device and performed a test on the unit, we were quickly contacted by sup... See more


Company details

  1. Home Health Care Service
  2. Pharmacy

Written by the company

When looking for an alternative to companies like Life Alert ® and Philips Lifeline ®, Senior Safety Medical Alert Systems is a great choice! While Life Alert ® can cost between $49 and $89 per month, Senior Safety provides the same service but for a fraction of the cost and with no long-term contract. Look beyond Life Alert ® and Phillips Lifeline ® for more affordable pricing.

Senior Safety Medical Alerts

Written by the company

Free Shipping + One Free Gift!
Promotions like these are not common among other companies like Life Alert ® or Phillips Lifeline ®. Sometimes a little savings can go a long way, so take advantage of what we have to offer!

24/7 Monitoring

How does our response center compare to Life Alert ®?

The most important aspect of any medical alert service is being readily available when an emergency strikes. Our response center, like Life Alert ®, operates out of a dedicated response center geared towards answering emergency and non-emergency calls. Whether you live in California and the response center answering your call is located in Utah, it will not cause the response to be delayed in any way.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,046)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Tried to cancel the service because our needs changed, I realized the difficulty was on my end and the customer service was amazing in assisting me. Great company!

January 1, 2026
Rated 5 out of 5 stars

Awesome company to work with!

Every employee we spoke to during the initial conversations about the alert system and installation process was fabulous, kind and helpful!
We now have peace of mind, knowing our disable mother can press a simple button for help! Thank you so much!

February 19, 2026
Rated 5 out of 5 stars

Great customer service

Everyone was friendly, helpful, and informative. Process to order and set up was very easy. Website is easy to navigate. Price is affordable.
I researched several options for service and am very thankful I chose Senior Safety for my loved one.

January 21, 2026
Rated 5 out of 5 stars

Help is only a click away

I have realized that I don't have to spend a lot of money to feel safe. If I'm shopping or just reading a book at home. If I think I need help it's only a click on a button away.

January 20, 2026
Rated 5 out of 5 stars

The Senior safety team member i spoke…

The Senior safety team member i spoke with to purchase the product explained the device and how it works very well, the price was very reasonable, that made my choice easy, and I received the system sooner than expected. Thanks Senior Safety Medical Alert Team. Lynn

January 9, 2026
Rated 5 out of 5 stars

I did not receive my medical alert…

I received my device ! Thank you!

January 12, 2026
Senior Safety Medical Alerts logo

Reply from Senior Safety Medical Alerts

Hi, James. It looks like the device was shipped on 1/7/2026 and tracking shows the expected delivery date is tomorrow, 1/14/2026. If you need any help setting up and testing the system, feel free to give us a call. We apologize for the package taking a few extra days to arrive.

-Senior Safety

Rated 5 out of 5 stars

Would recommend 100%

Was able to communicate with a real person who was very friendly and helped answer all our questions.. Received our order promptly. Very ease to use, just plug it in.

December 5, 2025

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