Senshi Japan Reviews 322

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Ordered two heavy metal skipping ropes, and received 2 cheap plastic ones. Have sent at least 4 emails to two different email addresses and no response and no telephone number to chase it. Website s... See more

Rated 1 out of 5 stars

Ordered the same item once from Amazon once directly from Senshi’s website. The Amazon order was not delivered and did not even reach the delivery carrier and on my second attempt ordering directly... See more

Rated 4 out of 5 stars

4ft outdoor punch bag. Arrived swiftly with email update and tracking. It is as described to look at. Had a pretty rubbish mounting bracket, nothing like the photo with wood screws and rawl plugs,... See more

Rated 5 out of 5 stars

Good item; quick delivery. Leg weights exactly what I wanted: 5 kg but made up of 10x 500 gran weights slotted into pockets so that the weight is adjustable. Secure velcro fastening strip which pass... See more

2.5

Poor

TrustScore 2.5 out of 5

322 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Wrong item received, poor response from company

The item was not as described. I required a FILLED kick bag and that was what was itemised on my invoice, however, an empty bag was received. They offered to refund the difference between a filled and a infilled bag, after a week, which I refused as what use is an empty bag!! Still waiting their response and now into week two of receipt of parcel! Not happy.

May 28, 2024
Rated 1 out of 5 stars

1 star is being way to generous!

1 star is being way to generous!

Ordered a Battle Rope, item never arrived. Emailed and they said it got lost so they'd resend another. Again product didn't arrive, sent another email and didn't get a response, sent further emails, still no response. Requested a refund and still no response.

I can understand things not arriving or getting lost, but not responding to emails and flat out lying whilst still taking peoples funny is no laughing matter......It's been 6-8 weeks now and still nothing.

Complete Scam do not buy anything from this website

June 4, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

4 foot kids floor standing punchbag came without parts required for assembly. I’ve been strung along by them saying they’ve dispatched them but nothing now for over 6 weeks. Past the return date and now no response. Just shy of a scam in all honesty

May 31, 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I ordered the 4ft standing punchbag.
We were pleased with it on arrival, ( the box it came in was damaged)
However. The screws on the base did not all align up when we put it together, so we couldnt put the last screw in.The funnel did not fit the hole when we tried to fill up the base with sand.
I contacted them, the response was really quick so I thought great.
After that I had to chase them. They confirmed another base was being sent and they would give me a tracking number later that day. That's weeks ago, after sending them 4 more emails asking what's happening, I've heard nothing.
I am really disappointed in tge customer service.

April 23, 2024
Rated 1 out of 5 stars

Slow delivery and terrible communication

I ordered on the 14th May and still no sign of my delivery. I contacted them last week via email as there was no phone number on the website (this should have been a red flag), too. E told that it was on its way. No idea where from and no idea of a delivery date. This is incredibly irritating as it’s for a birthday!
If it turns up too late, it will be returned - promptly!

May 14, 2024
Rated 1 out of 5 stars

Would give zero stars if it was an…

Would give zero stars if it was an option. Scammed 2 little boys out of their pocket money. I suspect that all the good reviews are fake. Lots of links’s to click onto regarding non delivery which don’t work, chat options that no one responds to.

May 13, 2024
Rated 5 out of 5 stars

Good quality karate gi

Good quality karate gi. I'm 180cm and the size 5 is a bit on the big size but not massive. Great price, I was kept updated on the progress of the order and it was delivered on time. Can't fault the service.

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Gym Bag

Very well designed, affordable price and delivery was quick and efficient.

April 19, 2024
Unprompted review
Rated 1 out of 5 stars

the worst online store you EVER come across

the worst online store you come across, two wrong items sent, no refund ,no replay to messages, return parcels are left on some doorstep, company office and warehouse doesn't exist on the map, refunds given by credit card providers! AVOID AT ALL COST !!!

February 5, 2024

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