Senshi Japan Reviews 322

I ordered the item two and a half weeks ago, I have contacted customer services twice without hearing a reply and contacted the chat bot twice (I guess the chat bot doesn't actually respond to messages?) I am at a loss what to do now!

Order process simple. Quick delivery. Nice looking product.

Loving my gym, slight delay but all good

Do not purchase from this company, they will take your money but it is highly unlikely that you will receive your item! I'm currently trying to help my daughter chase an item that she ordered on 6th December, no item received despite several emails and promises of a replacement from 'Julie'. As it became clear a replacement was not coming, she then requested a refund several times.....but this company is ignoring all of her emails. Disgraceful! I urge anyone with the same issues to contact trading standards, which is what we will now do, in hope that they will investigate this company!!

Item has not arrived - been waiting 2 weeks now. I have emailed and tried to contact via chat but nobody ever came back to me. Customer service is the worst I have experienced as nobody gave response! All I want is for the CEO or anyone useful from this company to get back to me via email!!! Heads up for everyone - DO NOT PURCHASE FROM HERE! To much trouble!

Ordered item on 28 Dec and now 3 Feb and despite next day dispatch it has still not arrived. I have chased numerous times with Julie promising to send out another, this has not happened and they have not responded to any of my subsequent emails or online chat messages. I have not experienced such a disgraceful lack of customer service in all my years of dealing with online companies and I can only be left with the opinion that they do not care about you as a customer but only in getting your money off you until such time you have to persue them through whatever legal means possible. Therefore in my experience this company should be be avoided at all costs, or if you do not it will cost you a lot of time and trouble in trying to get your money back. One very disappointed and upset customer.

Awful company, didn’t send all the items I paid for and never reply to emails!!!! Avoid at all costs

Most of my Senshi purchases have been of good quality and look like I will get years of use from them, however I purchased a adjustable grip strengthener and because of the side to side movement in the mechanism the moving components would catch on the handles when using in my left hand (but worked fine in my right hand) I had to shave some of the inner of the handle for it to work ok. I also purchased 2 e-gift cards and was sent an email a few days after saying “ As a token of our appreciation for choosing Senshi, we've enclosed an exclusive E-Gift Card just for you.” which to me sounds like they are giving me a gift card as a thanks for my purchase, but it turns out this is just one of the gift cards I purchased. Still the majority of what I purchased from them is good quality.

Item never arrived. Customer service is dreadful nobody responds. Awaiting a refund or the item to turn up

Excellent service,quick delivery. Follow the instructions and it's easy to put together.

Great product, great service and quick delivery

Ordered 2 items and neither came complete, missing cables/bolts/Anchor so not insignificant, I cannot yet use the items. Emailed customer care 2 days ago and no reply. Wouldn't mind but paid a bit extra to go with established brand rather than miscellaneous amazon.

Complete fraud company. Took payment and never received delivery.

Very quick delivery and good product

Avoid this retailer!

The customer service has been wholly inadequate; I've sent two emails without receiving any response and many through Amazon Pay. Despite my request for cancellation and the promised next-day delivery, as advertised for orders placed by 3pm, the item remains undelivered.

I initially purchased an exercise bike to enhance my mental health, but this experience has only exacerbated my stress levels.

Daily update: 09/01/24. Refund issued today via Amazon Pay.

Amazingly quick delivery. Ordered on Friday evening and delivered Sunday morning (Christmas eve). Also excellent communication. Yet to assemble Multi Gym so can't comment on that but extremely impressed with service. Thank you.

Items arrived late, despite next day delivery being guaranteed. Little help or reasons given. As the items were a gift, I was disappointed not to be able to give them to the recipient on time. I spoke to a representative via email about the matter, but nothing was done to make the situation right. Items are of good quality however, so I cannot fault that at all.

Great price! Great delivery service! Free and very quick even during the festive season. Highly recommended.

Fast delivery, great item and great company to deal with.

Parcel arrived on time and in excellent condition...product was worth more than what I paid for. Highly recommended.