Senshi Japan Reviews 322

Ordered online close to Christmas, item dispatched quickly and arrived as described and well packaged.

Avoid and buy from a more reliable company. If you need to buy from them, use a credit card, Klarna or PayPal because you likely will need to dispute it. This is a real company with real products but absolutely awful customer service and logistics. They sent half of the shipment and I’ve been waiting 5 weeks for the second half. No correspondence. I have email tracking and can see they’re opening emails multiple times but not responding. Better to buy from elsewhere more reliable.

Edit: It has now been two months and still waiting for the order to be completed. Their customer service is active enough to dispute this review and the Klarna investigation, but still unable to either fulfil my order or issue a refund.

Great product and service, I will definitely be using Senshi again.

The product was delivered promptly without any problems...communication was good between myself and the staff...messages were answered politely and promptly.

Easy to order and delivered within the time set.

I placed an order for Hand grip.
USD $70.00 was deducted from my Visa on November 8.
Trust Pilot said that Senshi Japan has requested more information from you. I sent a screenshot of my visa transaction record which shows that Senshi has taken out USD 70.00. But after that I have no reply from Senshi nor Trustpilot.

Great product. Competitively priced aswell which is a real plus

Major issues with couriers. The item came in two parts (due to the size). The first part was delivered within a week, the second part took 6 weeks to arrive. This was due to the courier used who clearly had issues at our local depot. Frustrating as it was, I remained calm and polite and the service &email responses I received were of the same nature.
Senshi Japan as a company did all they could and I happily recommend them as they did all they could possibly do to reach a good resolution. Unfortunately these days we are plagued with inconsistent courier service across the UK, it may be useful (if possible) to offer a choice of which courier would be preferable (and associated costs).
Thank you Julie and team,
Bruce

I’m bought a wall mounted dip bar and it arrived faulty as had been made incorrectly. I sent 2 messages on the online chat and an email showing how it had been welded wrong so wouldn’t work at all and had no response. I’m left with an expensive pile of scrap metal that I can’t use.

Easy to use site - parcels arrived quickly and were exactly what I thought they would be.

Really quick delivery of a very high quilts jumping rope. Super impressed

Fantastic service and goods. Ordered the rope with ease, good communication over the delivery process. Really good quality.
Will definitely be buying more goods from the site.

Outstanding quality. Purchased to store and protect snooker queues and is is simply perfect and so well made. Really really good!

Good price and good service and communication

Quality items. Quick and easy to order on line. Fast and efficient delivery to Northern Ireland.

Still waiting on refund after returning the goods and weeks and weeks of ignored e mails.
I see they have launched a 'chat bot' on their web page. Well, surprise surprise, they dont answer that either! I've posted a few reviews now on both products and the shocking- even fraudulent- service this company doesnt provide. Seen a few 'five star reviews' pop up as well following a run of one stars including mine...funny that.....Buyer beware!!

Haven’t received my order, was given no order number or tracking number. Very unprofessional.

Really easy to put together. Good firm base once you put sand in. Just got it so I’ll have to see how it goes in the months ahead.

Speed ball was missing from order got in contact got a response from a Helpful staff member who sorted out the missing item and got it to me in decent time

Speedy delivery
Product as described