I did not want to review until after they were installed and up and running. Both systems seem to be very quiet, and appear up be good at both heating and cooling, very quiet operation both inside... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Coming out of a horrible experience with Costway 27k 3 zones mini split, decided to order a Senville unit, got impressed as soon as unit was received, very well packaged! 3 zones 9k indoor units worki... See more
Company replied
We had a little difficulty with the outside AC unit and were unable to get the problem resolved at first. However, I have to say the tech support (Sam) was amazing! He worked with us, sent another uni... See more
Company replied
Thanks to Tech Support for all you did! Appreciate that you were there to help during the testing and trouble shooting phase as well as keeping me informed regarding the status of the replacement con... See more
Company replied
Company details
- Air Conditioning Store
- also in
- Air Conditioning System Supplier
- Appliance Store
- Heating Equipment Supplier
- Home Improvement Store
Written by the company
Senville is North America’s trusted leader in high-quality mini split air conditioners and heat pumps, offering direct-to-consumer solutions that are both affordable and durable. Established in 2005, we have been helping homeowners and businesses across the United States and Canada create comfortable, energy-efficient environments for over 15 years. Whether you're cooling during the summer or heating in the winter, our advanced mini split air conditioning systems and heat pumps are designed to perform in all climates. At Senville, we prioritize innovation, efficiency, and reliability, ensuring our customers receive the best value and performance for their investment. With a focus on energy savings and environmental sustainability, our products are perfect for residential, commercial, and industrial applications. Trusted by thousands of satisfied customers, Senville continues to set the standard for mini split ACs and heat pump solutions in North America. Discover the difference with Senville—your go-to source for modern, efficient climate control.
Senville
Written by the company
- We're commited to homeowners and businesses!
- We're dedicated to delivering high-quality cooling and heating products to homeowners and businesses. As a direct-to-consumer company, Senville allows homeowners and businesses to buy directly from the manufacturer.
Fast and Free Shipping
Free delivery across the United States
There are no shipping costs and products are delivered in 1 to 10 days.
Contact info
1751 River Run Suite 200, 76107, Fort Worth, United States
- 1-800-242-4935
- customer-care@senville.com
- senville.com
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Senville
Thank you, Sohrab. We are glad to hear you had an excellent customer service experience with us, and we appreciate you taking a moment to say so.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Senville Support Has Been Very Helpful
Tom F from Senville support has provided excellent customer service! He answered all my questions and diligently worked to get the proper equipment and accessories that I needed.
September 30, 2026
Unprompted review
Reply from Senville
Thank you, Yasin. We are delighted that Tom was able to answer all of your questions and take the time to get you the right equipment and accessories. It means a lot to hear that his help stood out.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
First order I had a damaged part
First order I had a damaged part
It was replaced quickly without issue
I greatly appreciate that
Everything else was great
September 16, 2026
Reply from Senville
Thank you, Paul. We are sorry that a part arrived damaged on your first order, and we are glad the replacement was handled quickly and without any trouble. We appreciate you letting us know that everything else went well.
Shipping support for your order is available by contacting us at 1-800-242-4935 ext. 2 or by emailing shipping@senville.com if you need anything with a future order.
Thank you,
Customer Care Team
You took a ridiculously long time to…
You took a ridiculously long time to send me my order and did not respond to my customer service request. What a joke.
September 15, 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service.
If you require support for your unit, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Please reach out to us if you believe we can be of further assistance.
Thank you,
Customer Care Team
Good customer service and support
Good customer service and support. Prompt delivery time on parts
September 16, 2026
Reply from Senville
Thank you, Justin. We are glad you had a good experience with our customer service and support teams, and that your parts arrived promptly. Quick turnaround on parts is something we work hard at, so it is great to hear it made a difference for you.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
Reply from Senville
Thank you for your feedback. We are happy to hear that ordering was easy and that your delivery arrived very quickly. We appreciate you taking the time to let us know.
Shipping support for your order is available by contacting us at 1-800-242-4935 ext. 2 or by emailing shipping@senville.com if you need anything with a future order.
Thank you,
Customer Care Team
Great customer service & great Product!
Great customer service & great product. Verry satisfied.
September 15, 2026
Reply from Senville
Thank you, Dom. We are very glad you are satisfied with both our customer service and your product. Hearing that it all came together for you is what we hope for with every order.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
As a HVAC TECH myself I can say your…
As a HVAC TECH myself I can say your customer & tech service is great . Very easy too get in contact with no automated things to deal with just real people. Getting replacement warranty part is no haggle and fast . I highly recommend your based on those things alone besides a good product.
September 16, 2026
Reply from Senville
Thank you for taking the time to share this, and especially coming from a fellow HVAC tech. It means a great deal to hear that reaching a real person was easy and that your replacement warranty part was handled quickly and without any haggling. That is exactly the experience we want every customer and technician to have, and we are glad the product has been a good one for you as well.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
Expert and prompt service
Easy to find the parts I need. Shipping is super quick and response to questions are immediate. Troubleshooting via email is top notch. I won't deal with any other company.
August 31, 2026
Reply from Senville
Thank you, James. We are delighted that finding the right parts was easy, that your order arrived quickly, and that our email troubleshooting got you the answers you needed. Knowing you will keep coming back to us is the best compliment we could ask for.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever we can help with your next project.
Thank you,
Customer Care Team
Alexa issue
My issue was regarding the Alexa not working properly. I was quickly sent a new stick to repair my unit.
September 14, 2026
Reply from Senville
Thank you, Sandy. We are sorry the Alexa connection was not working properly at first, and we are glad the replacement stick got your unit back to normal so quickly. Thank you for letting us know how it went.
Technical support for your unit is available by contacting us at 1-800-242-4935 ext. 3 or by emailing support@senville.com if you need anything further with your setup.
Thank you,
Customer Care Team
Highly enjoy my 18k aura
Highly enjoy my 18k aura. I also am pleased with the Senville app usb dongle.
September 15, 2026
Reply from Senville
Thank you, Steve. We are so glad you are enjoying your 18k Aura, and it is great to hear the Senville app USB dongle is working well for you too. We hope it keeps you comfortable for many seasons to come.
Thank you,
Customer Care Team
My neighbor highly recommended Senville…
My neighbor highly recommended Senville after having bought equipment from them previously. We are both in the process of adding new mini splits in the house. I’m so glad I worked with them and ordered my equipment from them. They were so thorough and just really detailed about the process making sure I was getting the right size, making sure I was getting the right capacity in each room and I so appreciate that. I had initially thought about ordering my equipment on Amazon and reflecting back on that now I must be nuts. I never would’ve gotten the kind of support I got at Senville. There was a teeny little issue with delivery that got resolved, but the reason I bring it up is the people at Senville could not have been nicer about how they helped me through the process giving me lots of information to make sure I was comfortable that my additional equipment would arrive ASAP. I ordered 4 units for the bedrooms and 2 generators (one on each side of the house) along with platforms. I particularly appreciated the great service because my husband recently passed and I’m making all these decisions on my own and it can be intimidating . I would highly recommend ordering equipment from Senville!
September 15, 2026
Reply from Senville
Thank you so much, Christina, for such a thoughtful review, and for trusting us with your home. We are very sorry for the loss of your husband, and we are honored that our team could make these decisions feel a little less overwhelming. Making sure each of your four bedrooms had the right capacity, and getting the outdoor equipment and platforms to you, was exactly what we wanted to do. We are also sorry for the small delivery hiccup, and glad it was resolved.
Thank you as well for passing along your neighbor's recommendation and for choosing us over Amazon. Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, at any point during your installation.
Thank you,
Customer Care Team
They shipped on time
They shipped on time, product wasn't damaged and warranty was easy to register.
September 14, 2026
Reply from Senville
Thank you, William. We are glad your order shipped on time, arrived undamaged, and that registering your warranty was simple. Getting those basics right is what we work hardest at.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, if there is ever anything we can help with.
Thank you,
Customer Care Team
Purchase and delivery were great
Purchase and delivery were great. Instructions were long winded, not very clear and seemed like a bad translation.
June 15, 2026
Reply from Senville
Thank you for your feedback, Michael. We are glad your purchase and delivery went smoothly. We are sorry the instructions were long-winded and read like a poor translation. That is not the clear guidance we want you to have, and we have noted your comments about the wording.
If any step is unclear as you work through your installation, please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, and we will gladly walk you through it.
Thank you,
Customer Care Team
Great service
Ordering a part for my mini split was easy, price was reasonable and shipping was quick.
September 14, 2026
Reply from Senville
Thank you, William. We are happy that ordering the part for your mini split was easy, that the price felt fair, and that it reached you quickly. We hope it has your system running just the way you want.
Shipping support for your order is available by contacting us at 1-800-242-4935 ext. 2 or by emailing shipping@senville.com if you need anything with a future order.
Thank you,
Customer Care Team
Great technical servive and prompt…
Great technical servive and prompt response and shipment.
September 14, 2026
Reply from Senville
Thank you, Doug. We are pleased that our technical team was able to help and that both the response and your shipment were prompt. We appreciate you taking a moment to let us know.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever we can be of help.
Thank you,
Customer Care Team
Good shipping
I placed the order, asked a quick delivery and in 3 days two pallets were on my door. The shipping of the units use a heavy duty carton boxes that are even hard to open, plus they are strapped with pressure straps. The units had all materials need for a good install and the online manual was very helpful. The only observation I have is there demand to have a certified HVAC installer to sign the form in order to validate the warranty of their product. I am still trying to find someone willing to do that.
September 9, 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Quality, performance, price point and knowledge of the staff.
I have purchased from Senville before. I have a split system in my upstairs. First, the professionalism of the first contact was above other companies. Next, the knowledge of the product was so very helpful. The contact was friendly and extremely helpful. The product has performed as promised. All of the above plus the price point and quality is what brought me back to Senville to purchase a second system.
September 11, 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Thank You
My original order for the 3-piece mounting bracket arrived in poor condition. The package appeared to have been previously shipped and returned, had multiple FedEx labels on it, and all of the mounting hardware was missing. Needless to say, I was very disappointed with the condition of the order.
However, I want to give credit where credit is due.
After seeing my review, Jeff from Senville Customer Service personally reached out to me to find out what happened and make things right. He explained that FedEx handles their U.S. inventory, shipping, and returns, and that a returned product should never have been placed back into inventory and shipped as new.
Jeff immediately arranged to have a brand-new replacement bracket shipped to me and also issued a full refund for my original purchase. He then followed up with me to make sure I had the shipping information and that the replacement was on its way.
Problems can happen with any company. What matters to me is how a company responds when something goes wrong. In this case, Senville and especially Jeff went above and beyond to correct the problem.
I was very unhappy with the original delivery, but I am extremely pleased with the way Senville handled the situation. Their response and customer service completely changed my opinion of the company.
Thank you, Jeff, for taking ownership of the problem and making it right. This is how customer service should be handled.
September 10, 2026
Reply from Senville
Thank you, Kevin, for taking the time to update your review. We are sorry your original order arrived in that condition with the hardware missing, and we are glad Jeff was able to make it right with a replacement bracket and a full refund. Your kind words about how he followed up mean a great deal to us.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
service is great and equipment…
Customer service is great and equipment comes quickly
September 11, 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.