Usually good delivery. The biggest problem I have to being able to buy anything re foundation, concealer, bronzer online. The colour matches are just always off. Having said that I went to the Se... See more
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Used Evri as a delivery service so you may as well had used a catapult. Box was left outside in view of the public in the rain with no attempt made to knock on the front door or ring the bell. Luckily... See more
Company replied
The products are great and everything was perfect until the parcel got to Israel!!! Here the DHL shipping which is usually excellent in my experience, but this delivery fell short. On one occasion,... See more
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My order hasn't arrived after more than a week and I haven't been notified of what will be done about it, until I have taken steps to try and find out for myself.
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Company details
About SEPHORA UK
Written by the company
We believe that beauty thrives in diversity and discovery.
Our purpose is to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.
JOIN MYSEPHORA - 15% OFF FIRST ORDER
DISCOVER NEW & TRENDING AT SEPHORA UK
SHOP MAKEUP
SHOP FRAGRANCE
SHOP HAIRCARE
SHOP SKINCARE
BEAUTY GIFTS & SETS
CUSTOMER SERVICE
Discover Beauty, Your Way
Whether you’re just starting your beauty journey or looking to elevate your routine, Sephora UK brings together everything you need in one place. From exclusive offers to expert-led inspiration, each step is designed to help you explore and express every side of yourself.
Start by joining MYSEPHORA to get 15% off your first order with a code 'LOYALTY15' and unlock even more benefits as you shop. You can personalise the experience by selecting your two favourite brands to receive 10% off, plus enjoy free delivery across all loyalty tiers with no minimum spend! Unboxing has never felt better.
Explore by category with ease. From refreshing your makeup bag to upgrading your skincare results or searching for a signature scent, you’ll find expertly selected products from the brands you love. Stay ahead of the curve with New & Trending, where viral favourites and must-have launches can be found at Sephora - first.
Shopping for someone else or treating yourself? Our Gifts & Sets make it simple, with ready-made selections for all occasions. Top gift-giver status incoming…
And whenever you need a little extra support, our Customer Service team is here to help, so you can shop with confidence, every time.
Contact info
Sephora Suite 1 3rd Floor, 11-12 St.James's Square, SW1Y 4LB, London, United Kingdom
- care@sephora.co.uk
- sephora.co.uk
2.8
Average
4K reviews
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Evri letting Sephora down
Used Evri as a delivery service so you may as well had used a catapult. Box was left outside in view of the public in the rain with no attempt made to knock on the front door or ring the bell. Luckily the items were undamaged even though the box had fallen apart.
October 16, 2026
Reply from SEPHORA UK
Hello
Thank you for taking the time to share your feedback, and please accept our apologies for the way your order was delivered.
We will ensure your feedback is forwarded to our delivery partner.
We sincerely apologise for any inconvenience caused.
Best wishes,
Sephora UK Customer Care
No issues at all
No issues at all, great communication, quick service and reasonable price when compared to competitors. Thank you.
October 16, 2026
This item present for my Granddaughter
This item present for my Granddaughter
It was lovely surprise to know item was delivered very quickly also I was impressed by standard of packaging
As other companies don’t take lot care
So it was first class service from Sephora uk
Well done thank you
October 16, 2026
I found exactly what I wanted
I found exactly what I wanted. The online ordering was really quick and I will definitely shop with Sephora again .
October 16, 2026
Excellent service received my parcel…
Excellent service received my parcel within 3 days
October 9, 2026
I havnt received my order
I havnt received my order. I received emails to say despatched and with Evri and then out for delivery and nothing. Evri are awful I don’t know why you use them!
October 16, 2026
Reply from SEPHORA UK
Hi ,thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience you experienced regarding your order.
We’re pleased to let you know that we have sent an email regarding your order to address this issue. If you have not yet seen it, please check your inbox or spam folder.
Your satisfaction is very important to us, and we’re here to help if you have any further questions or concerns.
Thank you for your understanding, and we appreciate the opportunity to make this right.
Warm regards, Customer Care
The company did really good,I received…
The company did really good,I received my parcels,they were packed and boxed to standard
October 16, 2026
Speedy service. Lacking in colour
I ordered 2 gift vouchers which arrived speedily. I’m happy enough with them, but as gifts for women , the plain black colour and lack of card/ envelope is a bit disappointing. However, I’m sure they’ll be appreciated.
October 9, 2026
Evri didn’t deliver the lipstick
Evri didn’t deliver the lipstick I ordered for my partner and they disposed of it saying the package was damaged. I contacted Sophora’ customer service (Romana) and on the same afternoon I received an email to say a replacement had been shipped.
Excellent service.
Thanks
October 20, 2026
Unprompted review
Reply from SEPHORA UK
Hi , we sincerely apologise for the inconvenience you experienced with your recent order. We understand how frustrating this situation has been for you.
We’re pleased to let you know that we have already sent an email regarding your order to address this issue and provide a resolution. If you have not yet seen it, please check your inbox or spam folder.
Your satisfaction is very important to us, and we’re here to help if you have any further questions or concerns.
Thank you for your understanding, and we appreciate the opportunity to make this right.
Warm regards, Customer Care
I got what I ordered in my cart but I…
I got what I ordered in my cart but I didn't receive my free birthday gift
October 8, 2026
Reply from SEPHORA UK
Hi, thank you for your feedback, and we’re sorry to hear about your experience.
We’re pleased to let you know that we have sent an email regarding your order to address this issue and provide a resolution. If you have not yet seen it, please check your inbox or spam folder.
Your satisfaction is very important to us, and we’re here to help if you have any further questions or concerns.
Thank you for your understanding, and we appreciate the opportunity to make this right.
Warm regards, Customer Care
Arndale Manchester The best Sephora store by far
The best Sephora store by far! I’ve visited other stores and had great experiences, but the Arndale team are the best. Constania did my makeup and was fantastic. I’m fussy with colour matching, but she got everything perfect and nailed the daytime glam look I wanted. She was friendly, knowledgeable and really listened to my preferences. Excellent service and a real credit to Sephora. I’ll definitely be back!
October 15, 2026
Unprompted review
Didn’t receive my order.
I placed my order over 10 days ago requesting next day delivery, but I haven’t received my item yet despite send several emails to both Sephora customer services and Evri.
October 9, 2026
Reply from SEPHORA UK
Hi , thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience you experienced regarding your order.
We’re pleased to confirm that this matter has now been resolved. If you have any further questions or concerns, please don’t hesitate to reach out to us at care@sephora.co.uk.
We deeply value your feedback as it helps us improve, and we truly hope to have the chance to provide you with a better experience in the future.
Warm regards, Customer Care
Very fast delivery and get every shade…
Very fast delivery and get every shade right no damage to the products would recommend
October 1, 2026
SHOCKING CUSTOMER SERVICE
Awful experience.
Bought an advent calendar for a friend. DHL lost the parcel, told me to speak to Sephora, no number toc all them. Used webb mail - dreadful experience, took days before they replied to me. All they say is they are looking into it. By the time this is sorted I bet the advent calendars are sold out. Shocking customer service.
October 17, 2026
Unprompted review
Reply from SEPHORA UK
Hi,
We’re really sorry to hear about the difficulties you faced when trying to contact us, and we truly apologise for the frustration this caused. We completely understand how important your order was, and we regret that your experience wasn’t as seamless as it should have been.
We’re pleased to let you know that we have already sent a message regarding your order to address this issue and our team is still actively looking into your query. Please rest assured we are doing our best to provide a resolution for you.
Your satisfaction is very important to us, and we’re here to help if you have any further questions or concerns. Thank you for your understanding, and we appreciate the opportunity to make this right.
Warm regards, Customer Care
Happy Customer!
I love Tacha and was pleased to find this set at that great price.Thank you
October 16, 2026
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