Usually good delivery. The biggest problem I have to being able to buy anything re foundation, concealer, bronzer online. The colour matches are just always off. Having said that I went to the Se... See more
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Used Evri as a delivery service so you may as well had used a catapult. Box was left outside in view of the public in the rain with no attempt made to knock on the front door or ring the bell. Luckily... See more
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The products are great and everything was perfect until the parcel got to Israel!!! Here the DHL shipping which is usually excellent in my experience, but this delivery fell short. On one occasion,... See more
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My order hasn't arrived after more than a week and I haven't been notified of what will be done about it, until I have taken steps to try and find out for myself.
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Company details
About SEPHORA UK
Written by the company
We believe that beauty thrives in diversity and discovery.
Our purpose is to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.
JOIN MYSEPHORA - 15% OFF FIRST ORDER
DISCOVER NEW & TRENDING AT SEPHORA UK
SHOP MAKEUP
SHOP FRAGRANCE
SHOP HAIRCARE
SHOP SKINCARE
BEAUTY GIFTS & SETS
CUSTOMER SERVICE
Discover Beauty, Your Way
Whether you’re just starting your beauty journey or looking to elevate your routine, Sephora UK brings together everything you need in one place. From exclusive offers to expert-led inspiration, each step is designed to help you explore and express every side of yourself.
Start by joining MYSEPHORA to get 15% off your first order with a code 'LOYALTY15' and unlock even more benefits as you shop. You can personalise the experience by selecting your two favourite brands to receive 10% off, plus enjoy free delivery across all loyalty tiers with no minimum spend! Unboxing has never felt better.
Explore by category with ease. From refreshing your makeup bag to upgrading your skincare results or searching for a signature scent, you’ll find expertly selected products from the brands you love. Stay ahead of the curve with New & Trending, where viral favourites and must-have launches can be found at Sephora - first.
Shopping for someone else or treating yourself? Our Gifts & Sets make it simple, with ready-made selections for all occasions. Top gift-giver status incoming…
And whenever you need a little extra support, our Customer Service team is here to help, so you can shop with confidence, every time.
Contact info
Sephora Suite 1 3rd Floor, 11-12 St.James's Square, SW1Y 4LB, London, United Kingdom
- care@sephora.co.uk
- sephora.co.uk
2.8
Average
4K reviews
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Didn’t receive my order.
I placed my order over 10 days ago requesting next day delivery, but I haven’t received my item yet despite send several emails to both Sephora customer services and Evri.
October 9, 2026
Reply from SEPHORA UK
Hi , thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience you experienced regarding your order.
We’re pleased to confirm that this matter has now been resolved. If you have any further questions or concerns, please don’t hesitate to reach out to us at care@sephora.co.uk.
We deeply value your feedback as it helps us improve, and we truly hope to have the chance to provide you with a better experience in the future.
Warm regards, Customer Care
Very fast delivery and get every shade…
Very fast delivery and get every shade right no damage to the products would recommend
October 1, 2026
SHOCKING CUSTOMER SERVICE
Awful experience.
Bought an advent calendar for a friend. DHL lost the parcel, told me to speak to Sephora, no number toc all them. Used webb mail - dreadful experience, took days before they replied to me. All they say is they are looking into it. By the time this is sorted I bet the advent calendars are sold out. Shocking customer service.
October 17, 2026
Unprompted review
Reply from SEPHORA UK
Hi,
We’re really sorry to hear about the difficulties you faced when trying to contact us, and we truly apologise for the frustration this caused. We completely understand how important your order was, and we regret that your experience wasn’t as seamless as it should have been.
We’re pleased to let you know that we have already sent a message regarding your order to address this issue and our team is still actively looking into your query. Please rest assured we are doing our best to provide a resolution for you.
Your satisfaction is very important to us, and we’re here to help if you have any further questions or concerns. Thank you for your understanding, and we appreciate the opportunity to make this right.
Warm regards, Customer Care
Happy Customer!
I love Tacha and was pleased to find this set at that great price.Thank you
October 16, 2026
A £230 advent calendar - LOST!
I’m a Sephora Gold Member & order very frequently and am always happy with the service however I pre ordered the advent calendar back in August & was supposed to be delivered on the 9th October.
Fast forward to the 9th October - It was never delivered so rearranged the delivery for the 12th Oct. Same happened again, then was due to be delivered on the 15th and but driver was running late and was never delivered. Same thing happened Thursday (16th) so I chased up with DHL customer service to be told they can see it was attempted but not delivered. I’ve been at the delivery address at all times as it’s to my place of work (a hair salon so there’s always someone on reception from 9am-8pm) & no delivery attempt has been made. At 8pm Thursday evening I received an email to say it was delivered at 12pm that day - I then logged onto the tracking to see that said it had been delivered at 11am. However I never received it - I got sent a QR code/pin so I could accept a delivery so no one else could have been able to accept it. I’ve requested photo evidence of delivery from DHL & am yet to hear. Further to this, also on the tracking timeline it says at 7.09pm it had arrived at the delivery depot - so this indicates to me that it was never delivered. It’s impossible to speak with someone at DHL & when I have heard back the one time they didn’t seem helpful at all. It’s now Tuesday, I’ve called numerous times & been hung up on after being on hold for 20 mins each time & no emails have been replied to.
I’ve also contacted Sephora - I heard on Sunday however nothing since and all I want to know is what’s going on & where my parcel is.
I’m extremely disappointed & upset as this was preordered & of significant value - I appreciate this is not an issue caused by Sephora but DHL are scammers and should not be used to deliver.
October 20, 2026
Unprompted review
Reply from SEPHORA UK
Hi,
We’d like to sincerely apologise for the frustration and disappointment this experience has caused, especially after pre-ordering your advent calendar in August and experiencing repeated delivery issues. We completely understand how upsetting this must be, particularly given the value of your order and the conflicting tracking information you’ve received.
We have contacted you earlier today via email to provide a resolution. Please could you check your inbox, as well as your junk or spam folder, in case our message has landed there.
We truly appreciate your loyalty as a Sephora Gold Member and are sorry that this experience has fallen short of the high standards we aim to provide. Thank you for your patience and we hope to get this resolved for you as quickly as possible.
Kind regards,
Customer Care
Items were never delivered and no…
Items were never delivered and no communication with regards to a refund or any updates. Very unprofessional
October 8, 2026
Reply from SEPHORA UK
Hi,
We’re truly sorry to hear about your experience and completely understand your frustration at not receiving your items or a clear update regarding your order. This is certainly not the level of service we aim to provide, and we apologise for the disappointment and inconvenience caused.
We did reach out to you last week regarding your order but unfortunately didn’t receive a response. We’re sorry if our message was missed or didn’t reach you.
We’ve now contacted you again to follow up and work towards resolving this as soon as possible. Thank you for your patience, and we hope to put things right for you soon.
Kind regards,
Customer Care
the shipment arrive to Israel ans go…
the shipment arrive to Israel ans go back to Sephora .
pls send it back or give me my mony back ... i am very disappointed
pls kindly check why they said it is DG goods .
i want this parcel very much .
October 8, 2026
Reply from SEPHORA UK
Hi,
We’re so sorry to hear about your disappointment with your order. We completely understand how frustrating it must be to see your shipment arrive in Israel and then be returned to Sephora, especially when you’ve been waiting for your delivery.
We have contacted you directly regarding the status of your order and will do our best to help get this resolved as soon as possible.
Thank you for your patience and understanding while we look into this.
Kind regards,
Customer Care
Avoid purchasing online
Evri delivered my Sephora parcel to the wrong address
Picture proof is not my house
I’ve been chasing & chasing Sephora about this & they are just ignoring me
Terrible company & I will not purchase from them ever again
The bad reviews are real
October 14, 2026
Unprompted review
Reply from SEPHORA UK
Hello
Thank you for your feedback and we are sorry to hear that you have not received your order.
In order to assist you further, please may you respond with your order number, or alternatively please contact us at care@sephora.co.uk
We apologise for the inconvenience caused.
Kind Regards,
Sephora UK Customer Care
Reply from SEPHORA UK
Hi,
We’re really sorry for the inconvenience caused by the missing items in your order. We understand how disappointing it is to receive an order that isn’t complete, and this certainly isn’t the experience we want for our customers.
We’re pleased to confirm that this has now been resolved. Thank you for your patience and understanding while we worked to put things right. We really appreciate your feedback and hope to provide you with a much smoother experience next time.
Kind regards,
Customer Care
Reply from SEPHORA UK
Hi,
We’re really sorry to hear that your order was cancelled and that you didn’t receive your items. We completely understand how disappointing this must be, especially when you were looking forward to receiving your order.
We have contacted you directly regarding the reason for the cancellation.
We sincerely apologise for any inconvenience caused and appreciate you taking the time to share your feedback with us.
Kind regards,
Customer Care
Poor customer service
I had next day delivery but my order never arrived and was deemed ‘lost in post’. Customer services offered to replace it and asked me to confirm my address. I replied immediately providing my address but haven’t received a response or my items. No refund either. Poor customer service from such a well known brand.
1017749623
October 18, 2026
Unprompted review
Reply from SEPHORA UK
Hi,
We’re really sorry to hear about the difficulties you faced when trying to contact us, and we truly apologise for the frustration this caused. We completely understand how important your order was, and we regret that your experience wasn’t as seamless as it should have been.
We’re happy to confirm that the issue has now been resolved, and we’ve worked to ensure there are no further delays.
Thank you for your patience, and again, we apologise for any inconvenience caused. If you need further assistance or have any other concerns, please don’t hesitate to reach out to us at care@sephora.co.uk we’re here to help!
Warm regards, Customer Care
My order was in a good price and…
My order was in a good price and arrived very fast and easy thank you sephora.
October 15, 2026
My order has still not arrived
My order has still not arrived. Been stuck with Evri since Thursday. Have chased with Evri and email back to confirm but the parcel has still not moved.
October 12, 2026
Reply from SEPHORA UK
Hi,
We’re so sorry to hear that your order still hasn’t arrived. We completely understand how disappointing and frustrating this must be, especially when you’ve already taken the time to contact Evri and are still waiting for an update. This certainly isn’t the experience we want for our customers.
We have reached out to you regarding the status of your order and are keen to get this resolved for you as soon as possible.
Thank you for your patience and understanding while we look into this. We really appreciate you bringing this to our attention and hope to put things right for you soon.
Kind regards,
Customer Care
"Missing in Transit" not got order!
Havent received my order so not sure why ive got this. Yet again another order 'missing in transit'. So now waiting for it to be delivered again!!! Second time in a row this has happened.
October 15, 2026
Reply from SEPHORA UK
Hi,
Thank you for getting in touch, and I’m sorry that your order has gone missing in transit again.
We can see our team have processed a replacement order as requested.
We apologise again for the inconvenience caused.
Kind Regards
Sephora UK Customer Care
Hi sephora
Hi sephora
Please i need my refund to buy medication for my health. It is over 2 weeks you have not credited my refund. Please do the needful
Order number; 1017357369
I need my refund please help me
October 5, 2026
Unprompted review
Reply from SEPHORA UK
Hi Nicole,
I’m sorry to hear you’re still waiting for your refund.
We can confirm a refund has been issued
Kind regards
Meadowhall Sheffield Branch…
Meadowhall Sheffield Branch…. Katie was lovely! She was very helpful- you could see how genuine she actually wanted to help me find the most perfect and suitable makeup. Did not rush me - very attentive, friendly and warm.
Thank you
September 29, 2026
Unprompted review
Reply from SEPHORA UK
Hi Joshua,
Thank you for reaching out.
Our team will be in touch shortly to assist you further.
Kind Regards,
Sephora UK Customer Care
Gifting
We bought a gift voucher which we thought we had processed correctly a fortnight ago and had to review that order which we eventually managed to get printed off.
October 8, 2026
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