Service Site Appliance Repairs Reviews 3,605

TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

Fixed the problem, came when he said he would, pleasant engineer. However, so expensive. Only needed the dispenser drawer replacing, and that ended up well over £200 and almost as much as a new mach... See more

Rated 5 out of 5 stars

The engineer completed the dishwasher repair efficiently and swiftly once he had the parts to replace what was breaking down. He was pleasant and kept us informed of the problem with the machine. He m... See more

Rated 5 out of 5 stars

The Washing machine repair Engineers text the day before to say the time they were coming. Wayne and Anthony arrived approximately 09:30am, immediately did a diagnostic check found the problem, solv... See more

Rated 5 out of 5 stars

Requested an appointment online just before 9am and Gary arrived by 11. Before looking at my dishwasher he suggested what was wrong. A few minutes later he had removed the small piece of glass bloc... See more

Company details

  1. Appliance Repair Service

Information provided by various external sources

Service Site is an appliance repair specialist with nationwide engineer coverage for thousands of household appliances. We provide a fixed-fee repair service and our website allows customers to easily get a price and book their repair online.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Very prompt service

The engineer that came was excellent. Phoned before arrival and turned up when he said...no waiting around. Bit of a wait for the part to arrive but I'm guessing that was out of his control. Very satisfied

May 24, 2023
Rated 5 out of 5 stars

Superb service

I couldn't believe the promptness of the response and the superb efficiency of the communication. A technician came, as promised, the next day and solved the problem. I had been given his mobile number by Service Site and he gave me the time off of his arrival within a two hour slot. He was really efficient and friendly.

I had been given a minimum cost and this did not have to be exceeded. I had researched call out charges elsewhere and Service Site were the most reasonable.

I'd whole heartedly recommend Service Site Appliance Repairs.

May 24, 2023
Unprompted review
Rated 1 out of 5 stars

Engineer came with very few parts not…

Engineer came with very few parts not really satisfied that he has diagnosed the fault properly. Had to buy and fit a new hose myself. Excessively high call out charge and discrepancy in bill. Will not use again.

May 23, 2023
Rated 1 out of 5 stars

Very poor service and advice

Engineer came and said we had to replace the washing machine because the power board was broken. Said it would take a long time to come and was quite expensive so no point in repairing and was advised to buy a new one. Which I did. When installing the new one we found out that it was just the plug that was broken and not the machine at all. I s had to pay the engineer £106 for their incorrect advice and am now a further £400 out of pocket. The phone number for service site appliance repairs doesn’t get answered so I can’t even discuss this with them

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Fix!

Amazing service! Called before he turned up to tell me he was on his way. Came in and got straight on. Found the issue very quickly and repaired very quickly. Whole job was done in less than an hour. Very personable and even talked me through the issue and fix!

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

My washer needed fixing

My washer needed fixing, the gent called to areange a time, was polite and well mannered. Turned up when arranged fixed the problem, left clean and tidy. Very happy customer

May 18, 2023
Rated 5 out of 5 stars

Great fast service

They were amazing, fixed washing machine, ordered parts and fitted. Great communication and service, highly recommended.

May 21, 2023

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