Five stars! Ordered a display stock Husqvarna sewing machine at a fantastic price and it was delivered the next day. Despite being ex display, the sewing machine looks brand new. No scratches, mark... See more
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Review summary
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Fantastic and above all honest. I can't recommend this company more highly..special shout out to Russell who gave honest feed back on a sewing machine I was interested in and was extremely helpful... See more
Contacted this company after searching online as was looking for an overlocker. Service gent was very helpful is describing options/pros/cons and sending me links to look up the model. No pressure se... See more
My order was dealt with very quickly and delivered in no time at all, very pleased with the service. The book doesn't really show you how to use the needle threader, I went on Utube where you can see... See more
Company details
- Sewing Machine Store
- Appliance Store
- Electronics Store
- Hobby Store
- Sewing Machine Repair Service
- Sewing Shop
Information provided by various external sources
Sewing Machines Direct (SMD) is a family-run business that has supplied sewing machines and associated products since 1960. We specialise in supplying sewing machines, overlockers, embellishers, embroidery machines, sewing/embroidery machines, steam presses, roller presses and various sewing accessories. We are aware that in today's increasingly competitive environment, it is important that we continue to focus our efforts in maintaining the first class customer service that we try to provide. Feedback lets us know what we are doing well and also what we can do better. Receiving feedback from customers and also by the amount of repeat and recommended business we receive, we feel that we are going some way to achieving our goals and that our efforts are being recognised and appreciated.
First class customer service is our number 1 priority.
Written by the company
Contact info
Miners Road, Llay Industrial Estate, LL12 0PJ, Wrexham
- 01978851235
- info@sewingmachines.co.uk
- sewingmachines.co.uk
4.9
Excellent
21K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Fast efficient delivery and service
Fast efficient delivery and service. It's a very good seeing machjne. Happy with my purchase
April 19, 2026
Absolutely brilliant customer service…
Absolutely brilliant customer service from the lovely Russell. Delivery was spot on, packing was great and my machine is fantastic. Will definitely use again and recommend.
April 25, 2026
Unprompted review
Excellent Service!
Placed my order online via the website which was easy to navigate. Prices were competitive. Delivery was extremely quick. The products arrived in perfect condition and very well packaged.
April 28, 2026
Lovely machine
Lovely machine. Order and delivery was fast and efficient. Would recommend.
May 8, 2026
Great customer service
Great customer service. They were really patient with all my questions and super helpful throughout. The product is amazing too, and im really happy with it
April 17, 2026
very pleased
very pleased , new machine arrived next day. excellent service. this was my second purchase from SMD, and I will purchase from them in the future. Well done team.
May 7, 2026
Great pre and aftersale service
Great pre and aftersale service. Helpful in answering any questions you may have. Wife could not see how do a certain stitch, a phone call and it was sorted.
Highly recommend.
May 7, 2026
The description of the sewing machine…
The description of the sewing machine was spot on, delivery was very quick and the machine does exactly what it says it will do
April 30, 2026
Happy Customer
Ordered one day received next day postage was a little expensive for small items but other than that this is always my go to company for my machine products .
May 6, 2026
The communication is excellent and all…
The communication is excellent and all emails are replied to very quickly.
My machine arrived the next day and I am very pleased with it.
I would recommend this company to everyone
May 5, 2026
My sewing machine arrived the next day
My sewing machine arrived the next day. I’m very happy with the service.
April 30, 2026
Really quick delivery
Really quick delivery, nice freebies too. Haven't used my machine yet but it started up ok and was well packaged.
May 1, 2026
Great product and service.
April 29, 2026
AWESOME EXPERIENCE
Order got delivered the next day... Wasn't expecting that. Awesome!
April 28, 2026
Great selection, quick delivery!
A great selection of items at good prices and incredibly quick delivery. Even though I ordered just after the 4pm cut off my machine was still dispatched right away and it arrived the next day. I will be ordering from here again!
April 28, 2026
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