Awful. Paid for next day delivery, as needed novelty bits for a 40th bday party. No delivery was made so I emailed the store to explain why I needed the order cancelled and refunded - no respo... See more
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The worst company ever. I order something what they said is next day delivery!! Surprise Surprise !! Was arrived in 15 days😡😡. I try to contact customer service , no respond. So , for me , i am done... See more
I purchased a pipe dream elite vibrating blowjob penis pump from sex super store. Iwas disappointed when I used it because it didn't vibrate and the suction although was quite strong the int... See more
Company replied
Not used the strap on dildo yet with my lover due to Boris telling us we can’t meet Ann’s always being in tier three. Otherwise my lover has said it looks good but a bit thin, which I think it’s... See more
Company details
Information provided by various external sources
Sex Superstore is the UK's Adult Sex Toy Superstore, over 5,000 toys in stock & available. Enjoy Discrete Next Day Delivery So You Can Spice Up Your Sex Life Quickly. Free Delivery Available & 365 Day Returns Policy For All Customers. From Sex Essentia...
Contact info
United Kingdom
- Sales@sexsuperstore.co.uk
- sexsuperstore.co.uk
2.9
Average
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reasonable quick with delivery
August 7, 2022
Totally different to what orderd
August 4, 2022
Reply from Sexsuperstore
Hello
We’re sorry to hear there is an issue with your item.
We’ve checked our records and can’t see that we’ve received any correspondence from you regarding this issue.
If you could please send an e-mail to sales@sexsuperstore.co.uk with what has happened, we would be more than happy to provide a solution.
Many thanks
Advert states slightly flexible but…
Advert states slightly flexible but very flexible no rigidity
July 10, 2022
Failed to deliver ordered item.
Failed to deliver ordered item.
Following phone call told item doesn't exist.
Now being asked to review undelivered item.
It's hard not to give a negative review.
July 2, 2022
Unprompted review
Reply from Sexsuperstore
Hello, thanks for your review. We are confused by your feedback. Upon reviewing your order SSS7055 we can see it was delivered on 15 June 2022. Is this the order you are referring to? Please reply, or email us via sales@sexsuperstore.co.uk so we can resolve your complaint. Thanks.
Products great
Products great, service great, will be using website again.
June 15, 2022
Unprompted review
This product is amazing
June 11, 2022
Order items as a gift
Order items as a gift, never received i have requested a refund. Was told being investigated. Now no one is replying to my emails or keeping my updated I'm left out of pocket.
May 8, 2022
Unprompted review
Just put my first order in massive…
Just put my first order in massive selection to choose from. Very straight forward. Cant wait to receive my stuff. Fingers crossed
April 30, 2022
Unprompted review
Sale item.
Order my item on the sale. Reasonably priced and it it was delivered on time discreetly packaged. Would use again.
April 16, 2022
Unprompted review
Reply from Sexsuperstore
Thanks for your review :)
The product broke moment used it
April 10, 2022
Reply from Sexsuperstore
Hello,
As per our e-mail dated 5th April, we apologised for the product received and gave you our free post address for you to return the item either for an exchange or a refund.
If we can help any further, please e-mail us.
Many thanks
Reply from Sexsuperstore
Thanks for leaving your feedback
Reply from Sexsuperstore
Thanks for taking the time to leave your review :)
Dildo arrived damaged.
April 4, 2022
Reply from Sexsuperstore
Hello
Thank you for your review. We are very sorry that you delivery arrived damaged. It's never our intention for any order to arrive damaged. We haven't received any communication from you to share this issue with us, so would you please email us (sales@sexsuperstore.co.uk) with a picture of the damaged so we can arrange a refund or replacement to be sent as soon as possible.
Thank you in advance.
Sex Superstore
Wrong order received
Wrong order received - order made via OnBuy.com
Ordered Karen Millen dress dispatched black negligee and knickers!!
However, they did respond the same day to my concern, with an apology and advised me to refuse delivery.
Payment was refunded in full.
March 14, 2022
Reply from Sexsuperstore
Thanks for your review. This error was caused by an issue with the order being transmitted from OnBuy to our site. We have reviewed the issue and made amendments to ensure this cannot happen again. Thank you for sharing your experieince.
Faultless
Faultless
They are exceptional, great range of products, great price, quick discreet shipping. Highly recommended.
February 23, 2022
Reply from Sexsuperstore
Thanks for your review! We appreciate it.
Lousey outfit to deal with
On receiving an email from this company after my purchase I asked them to cease sending me emails as my grandchildren have access to my computer, and now you send me another one. I will not be using this store again and the use of their name promptly displayed is a no-go. It is a good way to lose customers though,as I would never consider buying at this store again. I really cannot se a great futhur for this outfit with this behavbour. No more emails please
February 10, 2022
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