Awful. Paid for next day delivery, as needed novelty bits for a 40th bday party. No delivery was made so I emailed the store to explain why I needed the order cancelled and refunded - no respo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The worst company ever. I order something what they said is next day delivery!! Surprise Surprise !! Was arrived in 15 days😡😡. I try to contact customer service , no respond. So , for me , i am done... See more
I purchased a pipe dream elite vibrating blowjob penis pump from sex super store. Iwas disappointed when I used it because it didn't vibrate and the suction although was quite strong the int... See more
Company replied
Not used the strap on dildo yet with my lover due to Boris telling us we can’t meet Ann’s always being in tier three. Otherwise my lover has said it looks good but a bit thin, which I think it’s... See more
Company details
Information provided by various external sources
Sex Superstore is the UK's Adult Sex Toy Superstore, over 5,000 toys in stock & available. Enjoy Discrete Next Day Delivery So You Can Spice Up Your Sex Life Quickly. Free Delivery Available & 365 Day Returns Policy For All Customers. From Sex Essentia...
Contact info
United Kingdom
- Sales@sexsuperstore.co.uk
- sexsuperstore.co.uk
2.9
Average
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service and discrete package is…
Good service and discrete package is important thanks
February 3, 2023
Fab..
Fab... everything i ordered arrived quick and so so happy with what i brought. Thank you x
February 2, 2023
Let the fun begin.
After initial disappointment with one of the choices am pleased to say what I've received has been warmly welcomed by me and my partner.
February 8, 2023
Discretion package and timely delivery
Discretion package and timely delivery
Great prices
February 3, 2023
Excellent service…
What can I say great company great service can ask for no more they do the job they deliver the products thank you
January 27, 2023
Unprompted review
the product is good
the product is good, high quality, but do not rush to choose delivery, waited more than two weeks
January 13, 2023
My wife loves it
January 11, 2023
Great product
Great product. First time use was not entirely satisfactory. But sunsequent use made the experience better, Would recommend.
December 30, 2022
Orgasmic haha 420
December 8, 2022
Had a bad experience before with not…
Had a bad experience before with not Recieving my last order BUT this time they done well.
Great service thank you !
Royal Mail was a bit slow but they are not in control of that !
Go and get your orders in
December 9, 2022
Easy online shopping experience
Easy online shopping experience, discreet delivery and billing, a range of delivery options to choose from and a great range of adult toys
December 9, 2022
I haven't received the item yet so…
I haven't received the item yet so can't assess it. I suppose held up with post strikes.
November 28, 2022
Toys that turn up and glide right in !
The products that’s we receive from this store never truly disappoint! Always as stated,speedy discreet delivery and always leave my wife longing to see what arrives and how much fun we get out of gifts from this store.
October 28, 2022
Unprompted review
Non delivery
Non delivery, no tracking information, unable to speak to customer service as no one answer it
October 30, 2022
Reply from Sexsuperstore
Hello
Many thanks for your feedback.
As explained in our emails to you, at checkout you did not select a tracked service.
We did then provide you with our shipping number provided by Royal Mail when requested but this provides limited information.
Royal Mail stated they could not deliver your parcel on the 27/10/2022 as they couldn’t gain access to the building.
It then stated they would try to deliver on the next working day but as advertised on our website, Royal Mail are currently experiencing delays and strikes that are beyond our control.
Our phone line is open 9am-4pm Monday to Friday as advised to your email. You did try to call on a weekend and so no one was available. We did however respond to your email promptly.
As you previously advised in your email, you are more than welcome to contact Royal Mail directly.
We understand your frustrations but thank you for your understanding that this is out of our control.
Company send unsolicited spam emails
Company send unsolicited spam emails to non-customers.
This is what their representative entered into the webform on my own professional website, along with a link to their store:
"u need to have a large black dildo shoved up ur ass you loser"
Now, I'm not a prude - I'm a queer, sex-positive personal therapist - but this is NOT an appropriate way to drive business towards their website. Leaving aside the aggressive message itself... My webform is clearly marked for the use of prospective therapy clients only and NOT to be used for unsolicited marketing.
If I want a dildo, I'll go out an search for one... And I won't be using these spammers.
October 5, 2022
Unprompted review
Reply from Sexsuperstore
Hello, thanks for leaving a review and sharing your feedback.
I can absolutely assure you that we take part in no such activity and do not condone this type of inappropriate activity by any of our partners or affiliates.
We send marketing messages only by email to customers or contacts that have signed up for marketing content - we do not send sms, post or unsolicited message via web forms.
We will investigate this incident to see if we can prevent someone from doing this again in the future. If you are able, would it be possible to share any details of the web form you received, mainly the link you were given that directs you to our website? If this was an affiliate of ours we may be able to track them using this link.
Thank you for sharing your experience with us and helping us improve.
Perfect shop and toys 👌
September 7, 2022
Mrs loves it and try to spice things up
August 21, 2022
Good product
August 15, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.