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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I hired SGT Auto Transport after spinning my wheels for two weeks trying to arrange a motorcycle pickup on the northwest coast. I spoke with David in Sales, and he assured me they would get my bike pi... See more
Company replied
It was a wonderful experience getting my car shipped with SGT team! They’re reliable, efficient, and professional. My car got delivered two days ahead than the scheduled time. I’m very satisfied with... See more
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I was very pleased with my experience with SGT Auto Transport. I needed a small truck transported from Colorado to Georgia, but every auto broker I found (including SGT) had conflicting online reviews... See more
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Company details
Written by the company
SGT Auto Transport is a 5-star rated auto transport management company headquartered in Bohemia, New York. Established in 2014, we are fully licensed by the Federal Motor Carrier Safety Administration (FMCSA) under MC 873392 and the U.S. Department of Transportation (USDOT) 2521690. As a BBB-accredited, A-rated company and proud recipient of the Best Mover of 2024 award, we've built our reputation on reliability, transparency, and customer satisfaction. To date, we've successfully delivered over 100,000 vehicles, served more than 75,000 happy customers, and work with a network of over 45,000 vetted carriers across the country.
Contact info
80 Orville Dr, Ste 100, 11716, Bohemia, United States
- 8645465038
- info@sgtautotransport.com
- sgtautotransport.com
4.3
Excellent
1K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible company and waste time to work with them
I even do not want to give one star. This company is doing trick to the customers. I signed the contract with them more than a month ago, but when the time that should come to pick up the car, they increase the price. The reputation and service are too bad, so do not waste time with them.
January 27, 2026
Unprompted review
Reply from SGT Auto Transport
Dear Julia,
Thank you for sharing your feedback. Since your review was posted using only a first name, we are currently unable to locate the specific order associated with your comments in our system. In order for us to properly review what occurred and address your concerns, we kindly ask that you provide your order ID or the full name used when the shipment was booked.
We take all feedback seriously and would welcome the opportunity to audit your case and clarify what happened. Our goal is always to provide transparent pricing and professional service, and we would like the chance to review your experience thoroughly.
Please feel free to update your review with your order ID or email the details to feedback@sgtautotransport.com so we can further investigate and assist you.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! Pooooooor to little to no communication my car sits for pickup deposit paid. I’m calling daily no one answer no one calls back no help but they have my money!
January 23, 2026
Unprompted review
Reply from SGT Auto Transport
Dear Take Flight,
Thank you for sharing your feedback. Since your review was posted under a nickname, we are currently unable to identify the specific order or case you are referring to. To help us verify the validity of your review and address any potential issues, we kindly ask that you either update your review with your order ID or email the details to feedback@sgtautotransport.com.
We take all feedback seriously and are committed to resolving any concerns professionally.
2 cars, from LA to Cleveland in Winter
Shipped 2 cars from LA to Cleveland in winter. All company reps and drivers had great service and were very communicative. Tracking was spot on and cars were delivered on timed even with expedited delivery timeline. Highly recommended!
January 21, 2026
Unprompted review
Reply from SGT Auto Transport
Thank you for your feedback! We’re happy to hear you had a smooth experience and that our team, drivers, and tracking met your expectations. We truly appreciate your recommendation.
Very easy
Very easy. Elena was great. Used twice now. Highly recommend
January 16, 2026
Unprompted review
Reply from SGT Auto Transport
Thank you for your kind words! We’re happy to hear Elena provided great service and truly appreciate your continued trust and recommendation.
Easy Peasy cross country shipping experience
Price was reasonable or at least consistent with what I expected. The quote never changed from the first communication. The car pickup and drop-off was easy on both ends. The total transit time Arlington, VA to Berkeley, CA was about 8 days.
July 6, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for your feedback! We’re glad to hear everything went smoothly and look forward to assisting you again in the future.
I had a great experience with SGT Auto…
I had a great experience with SGT Auto Transport. The entire process was easy from start to finish, with clear communication and a very professional team. Everything was handled efficiently, and I felt confident my vehicle was in good hands the whole time. I would definitely recommend SGT Auto Transport to anyone looking for a smooth and reliable shipping experience.
January 11, 2026
Unprompted review
Reply from SGT Auto Transport
We're delighted to hear that you would recommend our service. Thank you for your positive feedback! We look forward to continuing to meet your needs.
Horrible experience
Horrible experience. Quoted $600 to bring a new vehicle about 400 miles. Made me sign a contract. Assigned an order number and then started to try and increase the price, multiple times. I contacted them and said we have a contract, you have a guarantee and neither of which you are willing to honor. They said they really don't know sometimes and I said this is what you do for a living. Stay far, far away from them. Think there's even more shadiness, but this is the lowlight.
January 19, 2026
Unprompted review
Reply from SGT Auto Transport
Dear Tom,
Thank you for taking the time to share your experience. We’re sorry to hear that the process did not meet your expectations and appreciate the opportunity to provide clarification.
As outlined in the signed agreement, pricing is based on current market conditions and carrier availability. While we make every effort to secure a carrier at the initial quoted rate, there are situations where market demand requires presenting alternative options in order to move forward within the requested timeframe. These options are always communicated transparently and remain entirely at the customer’s discretion.
We understand how frustrating it can be when expectations and real-time market conditions don’t align, and we regret that this led to dissatisfaction. Our intention is never to create confusion, but to offer realistic solutions based on carrier availability at the time of dispatch.
We appreciate your feedback, as it helps us continue improving communication and customer experience.
Classic Bait and Switch
Classic Bait and Switch! Did NOT meet the window for pickup then asked for over 25% or $300 more to ship. Can not recommend.
January 13, 2026
Unprompted review
Reply from SGT Auto Transport
Dear Marlon,
Thank you for sharing your feedback. We take all customer experiences seriously and appreciate the opportunity to provide context. At SGT Auto Transport, all pickup windows and pricing are estimated based on market conditions, vehicle specifications, and carrier availability — factors that are beyond our direct control. These estimates are clearly outlined in our agreements to ensure transparency.
We want to clarify that adjustments in timing or pricing are never intended as a “bait and switch.” Our team works diligently to offer solutions and maintain open communication throughout the process. While we understand your decision to cancel, we remain committed to providing fair, reliable, and professional service to all customers.
We value the trust our customers place in us and hope to have the opportunity to serve you in the future under more favorable circumstances.
Great experience from start to finish
Great experience from start to finish! The very best quote, easy booking, great communication. Found the driver with no problem, and my car arrived at its destination a little early, looking great. I will definitely use them again!
January 5, 2026
Unprompted review
Reply from SGT Auto Transport
We’re thrilled to hear you had a great experience from start to finish and that everything went smoothly with the delivery. Thank you for choosing us—we look forward to working with you again!
All went smoothly 👍
January 9, 2026
Unprompted review
Reply from SGT Auto Transport
We’re glad everything went smoothly. Thank you for your feedback!
Right on time pick up and delivery.
Right on time pick up and delivery.
January 12, 2026
Unprompted review
Reply from SGT Auto Transport
We’re happy to hear the pickup and delivery were right on time. Thank you for sharing your experience!
I trusted their promise of a guaranteed…
I trusted their promise of a guaranteed two-day pick-up window, was willing to pay $300 for the privilege, because I have a family and needed the car. I booked a flight for our move the day after their window, because, we are moving. No carrier assigned for days. I spent hours with their customer support begging them to do something, always got the run-around, all kinds of excuses. Never got a carrier. Totally unreliable company, can’t trust what they say.
January 8, 2026
Unprompted review
Reply from SGT Auto Transport
Dear Kenneth,
Thank you for taking the time to share your experience. We understand how critical reliable timing is when planning a family move, especially when travel arrangements are involved. Our guaranteed pickup option is intended to prioritize scheduling; however, as noted in our agreement, there are rare instances where carrier availability or market conditions can affect the original window. In those cases, our team works proactively to secure the next available carrier opportunity as quickly as possible.
We appreciate your patience and feedback, as it helps us continue improving both communication and coordination. Our goal is always to provide dependable service and transparency throughout the transport process, and we value every customer who places their trust in us.
Great company for car shipping!
They are everything the say they are. Very professional, easy access communicaton, no hidden fees. Everything went smoothly as promised and on time. I highly recommend this company. I will definitely use them again. Thank you SGT!
December 16, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for your recommendation! We’re thrilled to hear that you had a positive experience with our service. We look forward to serving you again in the future.
Communication and customer service…
Communication and customer service exceeded expectations. I was nervouse using a company. This was highly rated. The driver was so nice and got our car delivered on time. Pick up also on time. Wuld use them agaun from experience.
December 22, 2025
Unprompted review
Reply from SGT Auto Transport
We’re thrilled to hear this! Thank you for sharing your experience. We’re glad our communication and service exceeded your expectations, and that your vehicle was picked up and delivered on time. We look forward to assisting you again in the future!
I entered into a contract with SGT to…
I entered into a contract with SGT to transport my vehicle from California to South Carolina for a reasonable price. When it was time to ship my vehicle, the price increased considerably. They wanted to make the delivery on a day that I would be unable and wanted me to authorize someone else to receive the vehicle. I made arrangements to meet their needs. The next thing that they wanted was a considerable increase in the price. They then sent me an email saying that they were canceling my contract.
December 26, 2025
Unprompted review
Reply from SGT Auto Transport
Dear Art,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and would like to provide some important clarification for those reading this review.
SGT Auto Transport operates transparently as a licensed auto transport broker. As clearly outlined in the signed agreement, initial quotes are estimates based on current market conditions and carrier availability. In some cases, market-driven fluctuations—such as limited carrier availability on specific routes or dates—can result in revised carrier offers. Customers always have full discretion to accept or decline any updated pricing, and no shipment proceeds without customer authorization.
Regarding delivery timing, pickup and delivery dates are also estimated, not guaranteed, as they depend on factors beyond our direct control, including carrier routing, weather, and road conditions. When a consignee is unavailable on a proposed delivery date, we do our best to explore reasonable alternatives with the customer, but flexibility is sometimes required to complete a shipment efficiently.
In this case, the order was canceled after the updated carrier terms were declined. This was not a unilateral or arbitrary action, but rather the result of an inability to secure a carrier under the revised conditions that aligned with the requested requirements.
We respectfully disagree with the implication that our company acts improperly. We stand by our reputation for transparency, professionalism, and compliance with all contractual and regulatory standards. Our team works diligently on every order to secure reliable carriers and deliver vehicles safely and efficiently.
We appreciate your feedback, as it helps us continue improving communication and setting clear expectations, and we wish you the best with your future transport needs.
Great service
Great service, communication throughout process and reasonable pricing. Highly recommend!
December 12, 2025
Unprompted review
Reply from SGT Auto Transport
We’re thrilled to hear you had such a positive experience! Thank you for highlighting our communication and pricing. We’d be happy to assist you again anytime.
Hassle free transactions from booking
Hassle free transactions from booking, confirmation, change of details if any and delivery. My 2 vehicles delivered from Georgia to California day ahead of time
December 9, 2025
Unprompted review
Reply from SGT Auto Transport
We’re glad to hear your experience was hassle-free and that both vehicles were delivered ahead of schedule! Thank you for choosing SGT Auto Transport.
Great experience, up-front pricing
The response time was quick and the service was great. The price I was Quoted is the price we paid. Our driver was professional and courteous. This was a great experience. Anytime we need to ship a vehicle, we do not consider anyone else.
December 5, 2025
Unprompted review
Reply from SGT Auto Transport
We’re thrilled to hear you had a great experience and that everything went smoothly from quote to delivery. Thank you for trusting SGT Auto Transport with your vehicle!
Good communication
Good communication. Flexibility in pick up and drop off times and location. Effective delivery. Great customer service.
December 9, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for the wonderful feedback! We’re glad to hear you appreciated our communication, flexibility, and customer service. It was a pleasure assisting you, and we’re here anytime you need us again!
Simply the Best Transport Company!
I have transported my car at least 5 times with SGT. Each time, the process has always been seemless and professional. Its pricing is also very competitive.
Beyond that, this company does what it says! The car was always picked up and dropped off within the agreed upon parameters. Being able to transport items with the car was a huge bonus too.
Overall, I just can't say enough nice things about this company! Book with them, you won't regret it!
December 1, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you so much for your continued trust and loyalty! We’re glad to hear every transport has been seamless, professional, and on time. We truly appreciate your recommendation and look forward to assisting you again!
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