ShareScope Reviews 

745
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent tools in portfolio management, investment analysis, and trading, highlighting its valuable features and improved performance. The support staff are frequently commended for their extensive knowledge, helpfulness, and professional approach, which significantly eases complex migrations and system usage. Many people also found the provided training and support resources made the transition to the new system a smooth and positive experience. However, some customers also noted that the new system sometimes requires more clicks for tasks previously done in one, with simple functions being more complicated to locate. A few people found the interface less intuitive, requiring clicks in unexpected places.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency in... See more

Customer service

People report positive experiences with customer service, consistently praising the helpfulness and knowledge... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the software easy to use and... See more

Service

Customers had positive experiences with service, consistently reporting excellent support and quick responses... See more

Product

Customers consistently note positive experiences with the product, finding it invaluable for managing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BRILLIANT SERVICE Truly remarkable software. Not only is it easy to use buy it comes with great tutorials and articles to assist new investors. I have used Sharescope for some years and it has pa... See more

Company replied

Rated 5 out of 5 stars

As a long time investor I wouldn't be without Sharescope. It starts at 7.00am with all the RNS news, so keeping me up to date with all investments news. It continues with 15 minute delayed price... See more

Company replied

Rated 5 out of 5 stars

I called the "New Sharescope" support team for help after struggling for ages to find out how to fix a chart. The suport chap, Peter Corrigan, had excellent knowledge of the new system and advised an... See more

Company replied

Rated 5 out of 5 stars

I've been a Sharecope user for around 15 years so well entrenched in my processes so the thought of migrating to the new version of the software was distinctly scary. Taking the plunge and starting in... See more

Company replied


Company details

  1. Investment Service
  2. Software Company

Written by the company

Empower your investing with ShareScope – the UK’s #1 investment data and analysis software. Trusted by top investors and voted Best Investment Software by Investors’ Chronicle and the Financial Times, ShareScope helps you stay ahead with superior insights and award-winning support. Since 1997, the “Bloomberg for Private Investors” has delivered prices, financials, news, charting, powerful screening, and portfolio management, backed by a 5-star Trustpilot rating. Access UK, US, CAN & EU stocks, funds, ETFs, bonds, forex, crypto, and global indices – all as standard. Upgrade to ShareScope Pro for real-time data, Level 2, advanced layouts, and professional news. Start your 30-day risk-free trial at sharescope.co.uk.


Contact info

4.8

Excellent

TrustScore 5 out of 5

745 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(745)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Help line support …

Not often you contact a company support line and are able to get through after a couple of rings, get directly to a person and have the issue that you were having difficulty with resolved quickly, efficiently and by a pleasant operative. Keep it up

September 4, 2024
Unprompted review
ShareScope logo

Reply from ShareScope

Hi Robert, thank you for the 5-star review. We always try to give our customers the best customer service possible. We are glad we were able to sort out your issue. If you have any problems again, please get back in touch.

Rated 5 out of 5 stars

Very efficient Customer Support

I have been happily using ShareScope Gold for many years getting just what I needed to manage and value my portfolios, but had a problem moving it all to a new PC. After many failed attempts I contacted Customer Support who were able to complete the transfer very quickly.

August 21, 2024
ShareScope logo

Reply from ShareScope

Hi Anthony, thank you for the 5-star review and being a loyal customer for many years. We are happy you got in contact and were able to sort your problem out. If you have any issues again, please get back in touch.

Rated 5 out of 5 stars

Swift and thorough response to recent…

Swift and thorough response to recent enquiry after I encountered problems opening Sharescope.
I followed the step-by-step advice provided and I was up and running again in no time.
I don’t often need to ask for help but, when I do, it is good to know that help is readily available.

August 12, 2024
ShareScope logo

Reply from ShareScope

Hi there, thank you for the 5-star review. We are glad that you reached out to us to get the help you needed. We are always here for you when you need us. If you ever need us again, please get back in touch.

Rated 5 out of 5 stars

A speedy response to my questions and…

A speedy response to my questions and whilst the initial contact did not fully answer my query, we kept looking at the issue until it had been resolved in a way that worked well.

Thanks to Michael Li

August 12, 2024
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Reply from ShareScope

Hi Jean, thank you for the 5-star review. Michael is great at solving issues. If you have any more problems, please ring back.

Rated 5 out of 5 stars

Great experience .

Very helpful and great product knowledge. Our problem sorted fast.

July 30, 2024
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Reply from ShareScope

Hi Steve, thank you for the 5-star review. Glad your problem is all sorted.

Rated 5 out of 5 stars

Been with product for over 20 years and…

Been with product for over 20 years and wouldn't be without it. Really helps filter marketing noise private investor gets bombarded with.

August 1, 2024
ShareScope logo

Reply from ShareScope

Hi Dr Bantock, thank you for the 5-star review and for being a loyal customer for a long time. We really appreciate it!

Rated 5 out of 5 stars

Great platform and the support is…

Great platform and the support is excellent. Had a couple calls with Peter to get familiar with the setup and he’s been very helpful. Highly recommend.

July 30, 2024
ShareScope logo

Reply from ShareScope

Hi Mr Jackson, thank you for the 5-star review. We are happy Peter was able to help you out, if you need more help, feel free to call again.

Rated 5 out of 5 stars

Excellent user tips

Peter showed me around the SharePad system and gave some very useful tips on how to set things up. I am very please that I booked the one to one session.

July 22, 2024
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Reply from ShareScope

Hi Robert, thank you for taking the time to leave us a 5-star review. Peter is a great trainer, if you ever need another 1-2-1 session, feel free to book another.

Rated 5 out of 5 stars

targeted approach to the issues..good…

targeted approach to the issues..good use of time
friendly and supportive throughout

July 16, 2024
ShareScope logo

Reply from ShareScope

Hi there, thank you for taking the time to leave us a 5-star rating. We appreciate it so much!

Rated 5 out of 5 stars

Great Switch, Accurate Data & Great Support

I recently switched to SharePad after a one-month free trial offer, and I'm thrilled I did! The data and news alerts are noticeably more accurate and up-to-date compared to my previous platform.

SharePad's customer service is fantastic. They answer questions almost instantly, and you can easily reach them by email, WhatsApp, or phone. No matter the issue, they've always been able to help.

There is a bit of a learning curve if you're used to other popular investment tools. However, SharePad offers excellent support to ease the transition. Their team is happy to help directly, or you can learn via their informative YouTube channel.

SharePad also offers flexible pricing with both monthly and annual subscriptions available. Overall, a great experience!

July 11, 2024
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Reply from ShareScope

Hi Jacquelyn, we want to start by saying thank you for this amazing 5-star review. This means so much to us!

Our development team works their hardest on our software to give you the best platform we can. We also try to give our users easy access to reach us whether it be by phone or online.

We are happy to hear that you are watching our quick tips/tutorial videos. If you feel like you need more help after watching one, you can book a free 1-2-1 session as many times as you want.

Rated 5 out of 5 stars

The guy was knowledgable and on one…

The guy was knowledgable and on one point wanted to get clarification and came back to me straight away with an answer which resolved the query

July 9, 2024
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Reply from ShareScope

Hi Jim, thank you for the 5-star review, it's much appreciated.

Rated 5 out of 5 stars

I subscribed to Sharepad about two months ago ...…

My learning curve has been incredible.
This is due to the first-class support available by phone and email.
The half-hour support tops this support, which can be requested and booked unlimitedly.
I will be using this inclusive service to get used to all the features this package provides.

July 4, 2024
ShareScope logo

Reply from ShareScope

Hi there, thank you for the 5-star review. We always try to provide the best service for our customers. You can take as many training sessions as you need. If you need to book another one, feel free to do so.

Rated 5 out of 5 stars

Good data and responsive service.

People that answer the telephone (not chatbots), and deal with queries in person. Reliable product and high quality data. Does what it says on the tin.

July 8, 2024
Unprompted review
ShareScope logo

Reply from ShareScope

Hi Paul, thank you for giving us 5 stars. We like the old-fashioned approach of real people answering queries and problems. If you even need us again please feel free to get back in touch.

Rated 5 out of 5 stars

Excellent product, excellent support.

Have been a SharePad Pro user for many years and continue to be impressed with the product as well as the excellent support offered on a daily basis if needed.

June 27, 2024
ShareScope logo

Reply from ShareScope

Hi Chris, thank you for the 5-star review. We are happy you are enjoying our software. Any problems, please give us a call.

Rated 5 out of 5 stars

Michael is Extremely patient and…

Michael is Extremely patient and thorough, even though I was not good at describing the problem I thought I had. As it turned out, the answer was on screen all the time and now I'm a very happy bunny. Thanks.

June 26, 2024
ShareScope logo

Reply from ShareScope

Hi John, thank you for your 5-star review. Our customer support team will always try to deal with your problem no matter what it is. If you ever have another issue, please call back.

Rated 5 out of 5 stars

Very informative

Very informative, learnt a fair bit.

June 24, 2024
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Reply from ShareScope

Hi Richard, thank you for the 5-star review. We really appreciate it.

Rated 4 out of 5 stars

Clear - to the point

Clear, concise.

Only thing that came short of 5 stars was the line was a little unclear and so not so easy to understand

June 20, 2024
ShareScope logo

Reply from ShareScope

Hi there, thank you for taking the time to leave us a good review. Sorry to hear the line was a little unclear. If you need any further help with understanding anything, we have 1-2-1 sessions available that you can book via the homepage in SharePad - you can book as many as you need. Alternatively, you can of course try and give us another call or perhaps use email, SharePad chat or WhatsApp messaging to ask us questions in writing too.

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