Sharkninja Reviews 80

Update on Ninja Flexiflame.
So the delivery took place. This was suppose to be put together. NINJA person dealing with my complaint told me this as stated at check out. But no, the delivery people went about their business. Now item is in the garden and we are expecting rain.
No response to my previous emails from updated review.
Well they can come back and collect it where it was left. I am so done. Please dont purchase

Placed 2 separate orders yesterday after a long wait for my carpet washer and coffee machine. Order went through only for this damn scamming company to email saying cancelled due to tech issues and one with no reason. Apparently there was a tech issue but my friend also placed an order of a number of items, in fact 3 lots of the same electrical item, and she received them perfectly fine. Can you explain this so called "tech" issue????

After waiting for months for an item to come into stock I was able to place an order on next day delivery. My order was confirmed and my credit card charged over £600. Three days later I had heard nothing further. Just now I have received an email to let me know my order was cancelled and I would get a refund in 10 days. This is extortion and is wholly unacceptable. I'm currently waiting on my fourth telephone call today.

I've just found out that the 50% saving was a mistake so they have cancelled all orders despite having already charged customers - despicable.

Some good news. They will honour the order! I'll have to pay again via an email payment request.

The email payment request didn't arrive. So I called again - still waiting.

One thing is for certain - I won't be getting my new barbeque for the bank holiday!!

The payment request came, I paid and now the product has been dispatched.

What a faff! OK something went wrong but isn't your brand reputation worth more than desperately disregarding service levels to your customers to claw back at any expense?

All in all a bad day.

Place an expensive order on next day delivery. All was confirmed and my payment taken but no progress since and now on day three. Called to receive quite the most useless customer service from two agents and now I'm on hold waiting for a third. The call has taken 20 minutes and has achieved nothing. This is rude, inconsiderate and extremely inefficient. Get a grip Shark Ninja!

I'm now on my third call. I have requested escalation but the agent is incapable of doing this. Utterly useless!

I suggested the service was desperate and the agent agreed! Says itall really.

Purchased Ninja wood fire pro xl electric BBq grill & smoker. Order was placed on 10.03.2024. It arrived a few days later. It was used maybe a dozen times in 2024 and same again in 2025. We purchased a watertight outdoor storage unit for it. It was looked after correctly.
Set it up to use just now, first time this year. Trips out electro as soon as you switch it on! Spoke to customer service who patronisingly went through exactly same procedure as instructions for trouble shooting …… nothing worked.
I got a ‘sorry but it’s out of warranty’ (by 4 weeks !) ‘ all I can offer you is 30% off a replacement’! This unit cost £320. Along with the stand and cover totalling just over £500.
Furious. How can manufacturers only allow such a short warranty on something that, in the Uk at least, only gets used around 6 months a year??
Don’t waste your money folks. Stick to either a gas or coals bbq. Never had any issues with those in the past, and they cost a minuscule amount in comparison. Chose this electric version for convenience 🤔🤣

Don’t bother to post a negative review on their website - it won’t be accepted.
I bought the Shark PowerDetect Cordless Pet Vacuum Cleaner IP1251UKT & posted the below:

Detect mode does not seem very effective, needs to be in boost mode to pick up cat hair from our rugs - but then the battery doesn't last very long at all. Need a second battery but £99 is a disgusting price for such a small battery pack. Dirt illumination light is excellent though.

I really wouldn't give this company any stars after having a serious accident when my blender cup exploded, after plastic surgery needing over 100 stitches inside and out i contacted the company they asked for the machine to be returned for inspection .Then came back with there was nothing wrong with the machine. Obviously machine parts dont explode without reason .But they were unwilling/uninterested to find that reason even when I asked if it could have been the fact the cup had never been changed in the two years or so since purchase I was shut down and told they wanted no further contact.

I must say, I have experienced fantastic customer service form Shark! I made a comment on a Facebook post about how lovely my 5 year old hoover has been until recently when it started playing up.
They reached out to me via messenger and provided troubleshooting support specific to my hoover specifications. While the troubleshooting did not work (very clear instructions provided on this, super easy to follow) they then offered additional support via a trained support team member.

My partner and I decided to replace the part of the hoover that was being troublesome via their website and it arrived within 24 hours (fabulous timing!)

Our hoover now works splendid again.

I am very pleased with the support provided, the friendly correspondence, the extra support offered and the lovely and speedy delivery of the new part.

Thank you Shark team!

Problem with my Shark Vacuum Cleaner under guarantee was sorted extremely quickly. Completed the online form Sunday yesterday morning and the part was delivered the next morning. Vacuum Cleaner working as new. I am so impressed with the efficient service they provided.

I ordered a cordless vacuum cleaner from Shark on 15 February. my order was confirmed, my credit card debited and an hour later my order was cancelled. No reason given.
I called Customer Service and after a lengthy wait the operative absolutely refused to tell me why the order had been cancelled. I now have to wait up to five working days for a refund.
I will never order from this company again.

Owner of Ninja 14 and 15 in 1 Multi cooker respectively. Not cheap units, in the Ninja range. Totally understandably, my units are out of warranty, but have developed "Common " faults. After lengthy back and forth with emails to Customer service, asking for some troubleshooting/help for a remedy/spare part purchase, quite a blunt response. These units retail for £320 plus, but are most common with the faults, as viewed on various forums. If these faults are well documented, why don't Ninja address these issues, or offer a longer warranty. Definitely double think before another costly purchase from this brand, with the manufacturer views nothing more than a 'Throw away' Purchase !

Super impressed with Shark Ninja’s after care and wanted to give credit where it is due.

We’ve had a vacuum cleaner that my wife bought directly from them for about 3-4 years. It developed a fault, we did some troubleshooting and it was a call the manufacturer job. We called Shark Ninja and without us being able to even find the order number they found our order, listened to the problem and immediately agreed that the part needed replacing and that while we hadn’t registered, foolishly, for the extended warranty we were automatically covered as we bought from them direct.

The part was shipped and arrived the next day - super impressive considering we called at 2pm on a Sunday afternoon!!

Top notch customer service that deserves recognition!

I would buy SharkNinja products just for their aftercare service, it's fantastic and way better than Dyson! We had a fault with our Shark cordless vacuum, phoned Shark, the service agent was so helpful, their process worked seamlessly, courier arranged, product returned and replaced by a brand new cordless vacuum in a week.
No fuss, no hassle, just brilliant after sales service. Unlike the issues we've had with Dyson - the WORSE aftercare it's been my misfortune to experience.

Simply terrible Customer Support - over promise and grossly under deliver.
Three weeks after ordering a supposedly in-stock snorkelling mask set and it still has not been driven and no shipping update in the last two weeks.

Worsts company I dealt with.
Firstly they couldn’t changed my order then I returned items on 1-st of December and today is 20-th still no refund.
I would advise to stay away.

I purchased 2 airpurifier but despite measuring I was surprised by the size. They were too big. I ordered the smaller version which is perfect and returned the bigger ones within a day of receiving. 22 days later despite contacting customer services several times they had not refunded my money. I contacted customer services again asking to raise a complaint and was advised they would respond in 24 -48 hours. This happened twice and weeks later they have never made contact. I also spoke to 2 advisors who both advised they would phone me back and neither have done despite the reassurances they provided.
Whilst I like the product I would recommend buying in a shop because at the minimum you would get you money back in a few day. Customer services provide no services. Promise they will fix the issue and get rid of you.

I ordered a powerdetect cordless vacuum cleaner in October to replace a different shark cordless that was just old and not working properly. Ordering was easy off their site, it arrived by courier well packaged about a week later. The vacuum itself is fine, makes a bit of a funny aeroplane type noise when it detects whether you’re vacuuming floor or carpet but does a better job at lifting dog hair and dirt than the old one so I’m happy. I had ordered a second battery and charger as well as found the old one needed 2 batteries to get around the whole house (the new one’s battery capacity is much better) I didn’t need the second charger so went to return. SharkNinja site makes you fill in a return request form and they supposedly get in touch to organise the return. Filled this in 3 times and nobody got back to me. Ended up having to email their customer service, waited around for a couple of days for them to send it to the correct department. Eventually had to organise a courier pick up date as they weren’t able to give me a return label, so meant hanging around the house on a day off. They received the return and refunded me the whole amount that I paid for the vacuum and all. I’m an honest person and contacted them to tell them, this again went into the melting pot of customer service emails, when eventually about a week later they asked me to repay them into a Bank of America account. I have done this but overall it has been shambolic and I’m not sure I would order from them again. Just stay with uk based retailers is the way forward I think.

Edit: I have now had this vacuum for a few months. It's actually terrible. It doesn't lift dirt from edges I so have to go back round everywhere with the brush attachment. It seems to push dirt forward on hard floors so i have to lift the vacuum up and place it on top of the things I want lifted. It clogs up quite easily and the filters seem to block up weekly meaning the suction disappears to nothing. I am very disappointed an actually am going back to a corded vacuum as I'm fed up with the poor quality of cordless

The handle on my frying pan came loose. I was provided with an alternative replacement within a week. Absolutely brilliant service. Plus, the replacement had automatically been registered by the company. Completely hassle-free.

Phoned customer service re broken part of handheld vac...Ana-Maria-Elena was the most pleasant person ,taking time to listen and patience while I sent photos of faulty part.Even though was 1 month out of warranty,supplied part FOC
With service like that will keep buying Shark, thanks Ana it is people like you who give company good name..
Yours William Phillip

Paid for the shark turbo blade which is expensive for a fan but we really wanted a good one that had a remote control so we didn't have to get out of bed. It was great for 3 months and then the remote wouldn't work unless you were right next to it. Did all the recommended checks and nothing resolved it so contacted shark. They said they'd send me a replacement remote out but it was out of stock so I had to send the whole unit back. After going to the hassle of not being to find a box at first, we then got it packed off back to them. The new one arrived pretty quickly which is why this isn't a 1 star. Set the new one up and guess what? Exactly the same! So the only way we can use it is if the remote stays on the top of it. Not good at all. I've paid £20 for normal fans and they've done what they are supposed to do. It even says on box it will work across room--- no way. I do believe some reviews online where they say theirs does, but after having to send one back because it doesn't and then receiving another exactly the same, seriously not happy. Not good, Shark and yet till this I was praising the quality of your electrical appliances.