Sharkninja Reviews 80

Foodi 9 in 1 - air fryer, pressure cooker and lots of other things. Expensive but supposed to be the best on the market. Two years (and a bit) on and one aspect conks out. It is completely unrepairable, unserviceable. And out of warranty. I searched youtube and it is just not designed to be fixed. So after 2 years, you much chuck out a massive electronic product into landfill.. I would make that illegal. Customer service was helpful and offered a discount on a new one but fundamentally this is a terrible product - possibly designed not to last.

BAD ONGOING CUSTOMER SERVICE!
I ordered an expensive drinking bottle from Shark (£31.49) The package was left outside my house a few days later.
When I retrieved the package later that day, I noticed it was open at one end.
Unfortunately, there was nothing in the package.
I contacted Shark about this straight away. After a few days, they said 'it's been delivered'. They are not willing to help me at all. They just said 'contact your bank for a refund'. WHY should I have to contact my bank?!
This is disgusting customer service from Shark. I have spent a lot of money on their products, 3 vacuums, 2 air fryers...... and I am treated like this.
I would advise to TOTALLY AVOID THIS COMPANY, because if you contact

Ordered a refurbished handheld vacuum from eBay shop however the unit smells of dog urine and a strong dog smell absolutely disgusting!!!! Why was this unit not binned !!!

Ninja products are great and superb quality. Website was easy to order items. Ordered Sunday afternoon items arrived Monday before 11:00. Well packaged and super speedy delivery. Thank you Ninja UK.

I ordered a vacuum cleaner on line inputting my current address for delivery and billing. I paid via PayPal which has the same details as does my bank. I later noticed that the order confirmation email from Shark carried my former address for both delivery and billing but I was outside the half hour only given to cancel (it seems likely that the Shark Ninja system somehow picked up delivery and billing details from a previous order). I contacted Shark and have to say that the customer service was awful, the individuals were pleasant enough but clearly stuck with a system which is totally unhelpful. They were unable to amend, cancel or redirect the order and it was then down to me to ask the courier to redirect once they had confirmed receipt of instructions, but they couldn't help either; no one to speak to and I couldn't redirect on line because the delivery depot was not in my current area. So now I have to wait until delivery is attempted and hope the current property owners reject the parcel so I should get a refund eventually. This isn't the first time this has happened with an on line retailer, but really, is this the best they can do in terms of ordering systems and customer service? 😡

I purchased a hoover on Saturday the 12th April 2025 from their website , my bank declined the first payment due to potentially fraudulent sale , so I went on to the app and authorised the transaction again and it all went through . I have contacted them on several occasions as my order never went through. I sent them proof the money left my bank account and they still insist they did not receive the payment even though it clearly shows it did . Now they are saying they won’t give me my money back or the hoover . I strongly advise any customer to think twice about using a company like shark if this is how they treat their loyal customers . I will be taking this as far as I can to trading standards and higher as the customer service I have received from shark is a shambles . so please don’t touch this site with a barge pole

We called the customer service as our shark carpet cleaner was faulty. Sara ( a customer service rep) was incredible and very helpful in organising a replacement for us. Their customer support team are amazing.

False representation of goods on their website by only publishing positive reviews. I bought a handheld vac and gave and honest review as requested but received a message that it wouldn't be published. I wonder how many other realistic reviews have been hidden from potential customers? I have 2 Shark products now and neither of them live up to the hype. I'll never buy another and will never recommend anyone else do so either. It's all hype and false advertising.

I would like to give a massive shout out to shark ninja UK for their outstanding and probably the never to be beaten customer service they provided me with.
I was gifted a Shark Flip Mop in January 2023.
In November 2024 the mop didn't produce steam anymore. I did not contact Shark until December 2024.
I had to complete an online questionnaire and had admitted I had used Zoflora in the tank of the machine, despite this which had voided the guarantee Shark replaced the Flip mop.

I was sent a label to return the machine along with a list of local places I could return it to.
As soon I was provided with a receipt to say I had retuned the machine I received an email confirming my new machine had been posted out to me.
It arrived the next day. I was also given a 2 hour slot for the delivery time.
I would challenge any company to provide the same amazing customer service as Shark-Ninja provided to me.
They should be so proud of their selves.
I would 1000% recommend Shark- Ninja to anyone.
I have since purchased a Shark vacuum cleaner which I am equally happy with.

Thank you Shark-Ninja-UK you are amazing.
Kind regards
Linzey

We bought this product in March 2023, through the Ninja website.

It has been a workhorse since the day we got it. I went to use it on Sunday 11th and it came up with an error message E2.
I contacted customer service and with very little fuss, they informed me as it was in warranty, they would send a new replacement (minus the pot).
It arrived today (14th).

What absolutely brilliant customer service!!!!

Thoroughly recommend this company!!!

Apparently Yodel delivered my order over new year but nobody in the neighbourhood has it and it is IMPOSSIBLE to speak to anyone at Ninja and my emails are going unanswered. This was my Christmas present and so I am very upset about the whole experience.

Bought an air fryer from this company which was dispatched but Yodel never delivered it even though they said it would be sent by DPD. I spent a week contacting them 4 times which they ignored. When I final got through to them I was promised a replacement but the next day Instead of sending a replacement they cancelled the order. Terrible customer service and remember this is the same team that will deal with you when your product breaks down.

I contacted shark customer services in respect of my faulty vacuum cleaner. The service I received from the customer services gentleman was outstanding. Nothing was too much trouble and a replacement part for my vacuum was issued in minutes with no quibble. Based on this experience, I will certainly be purchasing future products from Sharkninja. 5 STAR!!!!

I must admit after reading the reviews on here l got very concerned as l only read after purchase. I purchased my airfryer Saturday the 28thof September. By afternoon l had a notification it was dispatched to dpd. By Sunday 3pm, the following day, l had my order. I found the service really good and delivery was beyond expectation, very quick.
Thank you, will use again.

Slight frustration as emailing was listed as a contact option yet the quick reply was to phone in as the fault needed to be assessed. Called in and the fault on my Air Fryer was checked, warranty confirmed, and a replacement unit shipped. Best experience ever with absolutely no fuss. HOWEVER, I still have the broken air fryer with no power and am unsure if it needs to be disposed of or returned. This should really be clarified by Ninja and costs them a star as it really shouldn't be 'land-fill' bound as it could/may be an easy repair to get it functioning again...

Ordered a replacement vacuum part through the warranty scheme.
Arrived the next day. Well done Andrei. Great service.

Bought my Ninja air fryer directly from Ninja in 2023 in the UK.
In Aug 24 it has started to intermittently cut out. This was after I took it out of the country.
On telephoning Ninja today 31st aug24 I have been informed that the guarantee will not be valid.
Nowhere on the guarantee does it state if taken out of the UK the guarantee is void. (Be careful motor home users and campers).
This is absolutely disgusting customer service and is something that I have not experienced with UK companies. The electricity in Portugal is the same as the UK.
My 2 year guarantee is not worth the paper it is written on, we certainly won't be buying from Ninja again if they hide behind hidden small print not readily available to the customer.
This is clearly not a reputable company whose marketing is much better than the product!
I

I had an amazing conversation with customer service assistant Sebastian. He is very profesional,polite and he resolved my faulty product problem very quick under the guarantee.
Im highly recommending SharkNinja to anyone and everyone.

Well done Sebastian, I really hope your boss will see this and he will reward you for your passionate and amazing service!
A+++++

My hydrovac failed completely after 2 months of use. Shark agreed to replace using ‘Snap Replacement’. Sent the old one back via courier the next morning and two weeks later, I’ve still not received my replacement. Very very poor customer service. Wish I’d stuck with Dyson!!

Well , the service we have just received by Shark is absolutely unbelievable.
We bought a Shark Stratos Hoover in October 2022, and a few days ago, I went to use it and it broke around the centre hinge section.
We have been using this hoover for nearly 18 months and have to say it has been outstanding.
We normally buy Dyson, however this out performs Dyson for suction and battery length.
But the customer service we have had this week is beyond belief.
We had the issue with the hoover on Tuesday, I contacted Shark, and we quickly realised we did not fill out the guarantee when we purchased.
This was not a problem, as the lady completed this for us over the phone, and then acknowledge the issue we had and processed a snap replacement, which has just been delivered this afternoon (02/03/24), less than 4 days after contacting Shark.
This kind of service is very rare, and I can only commend the customer service from Shark/Ninja that we have received.