Quality is good. Just don't understand.... Free delivery online if you spend €80 and over, but get charged 15 cent for a paper carrier bag when you spend €235. In store 🤔
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had to report a faulty item I had bought online at Shaws Department store's before Christmas. I put off emailing Shaws as I did not need the inconvenience of it so close to Christmas. However, m... See more
I rang Shaws electrical Athy at 11am on Tuesday 5 August to enquire about the availability of an undercounter freezer. I spoke to Tate who informed me that the particular freezer was in stock. Not onl... See more
I met a lady called Sharon who works in Lingerie Department in Shaws of Drogheda. She did a bra fitting for me. She was very helpful and I got what I needed - She was a pleasant and professional assis... See more
Company details
Written by the company
Shaws is an Irish family owned business established in 1864 that launched online in September 2021. All products shipped from Ireland and packed with care. Presently, Shaws operates 15 stores in the main provincial towns of Ireland and employs almost 1000 people. We remain a family-run business, with many Shaw family members work in various positions throughout the company. As the company has grown, so too has the depth and range of the products we offer; expanding to now include Womenswear, Menswear, Childrenswear, Schoolwear, Footwear, Beauty, Electrical Appliances, Jewellery, Home Solutions, Gifting and more. Being a service-led business, our people have always been vital to our success, with many dedicating their entire careers to Shaws. This loyalty, and their dedication to our customers, is a key factor in our long-standing success. Such commitment to our customers was recognised in 2020 when we were awarded the ‘Best Brand in Retail Sector’ in the CXi Ireland Customer Experience report. Contact us anytime at online@shaws.ie and please visit our new website www.shaws.ie For generations our customers have trusted us with their loyalty and continued support. It is this trust we pride ourselves on. People matter to us at Shaws, which is why when you shop with us, whether in-store or online, we guarantee you quality and care, from our family to yours.
Contact info
Shaws Department Stores, Tea Lane, Portlaoise, Co. Laois, R32X973, Portlaoise, Ireland
- 057 850 7197
- online@shaws.ie
- shaws.ie
3.9
Great
220 reviews
Replied to 14% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff member (Ballina) who checked the…
Staff member (Ballina) who checked the stock for a different size was very helpful - I then ordered online for a click and collect
October 1, 2023
Reply from Shaws Department Stores
Hi Fiona,
Thank you so much for taking the time to leave us a review. We are very happy to hear that our Click & Collect service was helpful for you, and hope you choose to shop with us again 😊
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
You cannot improve on perfection!
October 3, 2023
Reply from Shaws Department Stores
Hi Caroline,
Thank you so much for taking the time to leave a review! We are so pleased to see that you enjoy our services, and hope that you continue to shop with us in future 😊
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Good product and quick delivery
Exactly what I ordered was quickly delivered. Thank you.
October 6, 2023
Reply from Shaws Department Stores
Hi Eileen,
Thank you so much for taking the time to leave us a review. We are very happy to hear that you are enjoying your purchase, and that you had a positive delivery experience. We hope that you choose to order from us again in future 😊
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Good value for money deals
October 10, 2023
Reply from Shaws Department Stores
Hi Shamas,
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoy our range of products, and hope that you choose to shop with us again 😊
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Super Customer Support!
Super Customer Support!
I ordered 2 large Yankee Candles, when they arrived one of them was smashed, I emailed the customer support with pictures of the candle.
Their response was super quick and helpful, refund automated straight away, you could not ask for a better more efficient response!
September 18, 2023
Unprompted review
Reply from Shaws Department Stores
Hi Catherine!
Thank you so much for taking the time to leave a review of our service. We are very happy to know that your issue was sorted quickly, and that you were pleased with the outcome. We hope that you choose to shop with us again 😊
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Bought 2 double duvet sets
Bought 2 double duvet sets. Both duvet covers didn't close. Poppers didn't work. Material flimsy. Faded in first wash. Wouldn't buy from there again.
June 15, 2023
Unprompted review
Reply from Shaws Department Stores
Hi Ann,
Thank you for taking the time to leave feedback on your order.
We are so sorry to hear about your issue, and will pass your feedback on to our Homeware buyers. We encourage all feedback that can help us to improve our customer's experiences.
If we can assist you with anything at all, please contact us at online@shaws.ie
Well I have to say the oldish lady…
Well I have to say the oldish lady working in your men's department was so so helpful the other day I was looking for a shirt in different size and she rang around and got me one in Waterford which I recieved this morning. Think her name is Eileen. Her customer service was amazing so helpful gave advice and just an overall wonderful person. She def needs to be recognised for this because there is not many people like her.
July 15, 2023
Unprompted review
Reply from Shaws Department Stores
Hi Priscilla,
Thank you so much for taking the time to leave a review for our Waterford store. We are very pleased to hear about your positive experience and hope that you continue to shop with us in future 😊
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Shoe Dept Review
Looking for shoes for a wedding today and the staff in the shoe department went above and beyond to help me today. So kind, friendly. Excellent customer care.
July 17, 2023
Unprompted review
Reply from Shaws Department Stores
Hi Noelle,
Thank you so much for taking the time to leave a review of your experience in-store. We are delighted to hear that you found what you needed with the help of our staff. We hope that you choose to shop with us again 😊
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Good experience in mullingar store
July 16, 2023
Unprompted review
Reply from Shaws Department Stores
Hi Concepta,
Thank you so much for taking the time to leave a review of our Mullingar store. We are very pleased to hear that you enjoyed your visit to the store, and hope that you choose to shop with us again 😊
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Good follow up customer service
A misunderstanding with an order was rectified and even a phonecard followed up. Very good customer service
July 5, 2023
Unprompted review
Reply from Shaws Department Stores
Hi there,
Thank you so much for providing us with feedback of your customer support experience. If there is ever anything we can assist you with, you can always contact us at online@shaws.ie 😊
Dealt with beibinn
Dealt with beibinn, with online sales, item I purchased hadn't arrived in my local shop, she followed up with courier company and organised a replacement, as it transpired item was delivered. I found her the most helpful, efficient and pleasent lady, exceptional service. I think every business interested in real customer service should have a beibinn. I could only give five stars as a rating, but she deserves more. Thank you shaws.
June 8, 2023
Unprompted review
Reply from Shaws Department Stores
Hi Niamh,
Thank you so much for taking the time to leave a review for us. We are so happy to hear that you had a positive customer service experience, and hope that you choose to shop with us again in future 😊
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Shopped in Castlebar last week
Shopped in Castlebar last week, looking for black clothes for funeral. (difficult to find Summer) A young lady, Isobel, helped me by searching the shop floor and the stores to find me an appropriate outfit. Isobel was so friendly and accommodating that I hope her efforts are recognised by Shaws. She really offered top notch customer service.
May 4, 2023
Unprompted review
Reply from Shaws Department Stores
Hi Alice,
Thank you for taking the time to leave a review for us. We are very pleased to hear about your experience in our Castlebar store, and have been sure to pass on your feedback to the management of the store.
If there is anything we can assist you with, please contact us at online@shaws.ie
Missing Parcel
So helpful & professional,My problem dealt with within an hour,which was caused by my item going missing through a carrier company 3months ago & refused to deal with me.actully hung up.So grateful to customer service at Shaws..
April 17, 2023
Unprompted review
Reply from Shaws Department Stores
Hi Veronica,
Thank you so much for taking the time to leave us a review. We are very pleased to hear that your issue was resolved efficiently, and hope that you choose to shop with us again 😊
If there is ever anything we can assist you with, you can always contact us at online@shaws.ie
I had ordered 2 products online
I had ordered 2 products online. Realised when I opened one it was the wrong product. I contacted customer service and Meg very speedily rectified the situation. Very happy with her correct and immediate response.
February 21, 2023
Unprompted review
Going above and beyond to assist! I purchased a pillow for my Mam b4…
I purchased a pillow for my Mam b4 Christmas. These pillows are hard to get.I found one in Shaws online. Then I needed 2 more as gifts and contacted Shaws. They were out of stock but Meg went out of her way to source them for me. What an excellent service. So much appreciated. Thank you so much Meg. 10 stars 🌟
February 20, 2023
Unprompted review
Reply from Shaws Department Stores
Hi Deirdre, thank you so much for taking the time to leave a review for us. We are so happy to hear that you were able to find what you needed, and had a positive customer service experience 😊 We hope that you choose to shop with us again!
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Staff member named Biehinnn went over…
Staff member named Biehinnn went over and beyond to help me 5 star 🌟
February 18, 2023
Unprompted review
Reply from Shaws Department Stores
Hi Deirdre, thank you so much for taking the time leave us a review! We are so pleased that you had a positive experience with us, and hope that you choose to shop with us again 😊 If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Bought 5 rugs just after Christmas
Bought 5 rugs just after Christmas. They were left outside in the rain on delivery and when I opened, one was discoloured, stained and crumpled. I decided to return 3 rugs which was organised through customer service. All three picked up however the largest was undelivered by the company they hired who because I didn't initiate would not speak to me about lost item. 2 rugs were delivered and refunded but the largest one wasn't. I'm without a rug or money and currier company won't speak with me and shaws are not refunding. I gave them every screen shot with currior company and tracking number. Had to escalate with bank.
January 3, 2023
Unprompted review
Beibhinn got back to me right away with…
Beibhinn got back to me right away with precise concise info with a genuine concern.
Appreciate very much
December 28, 2022
Unprompted review
The service was fantastic
The service was fantastic. Everything I ordered for Christmas was delivered on time. I would highly recommend this company and will order again in the future.
December 22, 2022
Unprompted review
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