Quality is good. Just don't understand.... Free delivery online if you spend €80 and over, but get charged 15 cent for a paper carrier bag when you spend €235. In store 🤔
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had to report a faulty item I had bought online at Shaws Department store's before Christmas. I put off emailing Shaws as I did not need the inconvenience of it so close to Christmas. However, m... See more
I rang Shaws electrical Athy at 11am on Tuesday 5 August to enquire about the availability of an undercounter freezer. I spoke to Tate who informed me that the particular freezer was in stock. Not onl... See more
I met a lady called Sharon who works in Lingerie Department in Shaws of Drogheda. She did a bra fitting for me. She was very helpful and I got what I needed - She was a pleasant and professional assis... See more
Company details
Written by the company
Shaws is an Irish family owned business established in 1864 that launched online in September 2021. All products shipped from Ireland and packed with care. Presently, Shaws operates 15 stores in the main provincial towns of Ireland and employs almost 1000 people. We remain a family-run business, with many Shaw family members work in various positions throughout the company. As the company has grown, so too has the depth and range of the products we offer; expanding to now include Womenswear, Menswear, Childrenswear, Schoolwear, Footwear, Beauty, Electrical Appliances, Jewellery, Home Solutions, Gifting and more. Being a service-led business, our people have always been vital to our success, with many dedicating their entire careers to Shaws. This loyalty, and their dedication to our customers, is a key factor in our long-standing success. Such commitment to our customers was recognised in 2020 when we were awarded the ‘Best Brand in Retail Sector’ in the CXi Ireland Customer Experience report. Contact us anytime at online@shaws.ie and please visit our new website www.shaws.ie For generations our customers have trusted us with their loyalty and continued support. It is this trust we pride ourselves on. People matter to us at Shaws, which is why when you shop with us, whether in-store or online, we guarantee you quality and care, from our family to yours.
Contact info
Shaws Department Stores, Tea Lane, Portlaoise, Co. Laois, R32X973, Portlaoise, Ireland
- 057 850 7197
- online@shaws.ie
- shaws.ie
3.9
Great
220 reviews
Replied to 14% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service
Delivery promt.But was sent wrong size , rang shaws to hold right size, drove in especially. They wouldn't do direct swap. Only would return dress which refund would take 5 days and I would have to buy the dress again and the sale was over so it was back up to full price. Ridiculous offering online but you can't do a exchange/size swap in store and it was there fault as they sent the wrong dress.
October 28, 2025
Shaws has always been a good shop
Shaws has always been a good shop, always willing to help, with actual people behind the brand, and on-line assistence.
October 28, 2025
Unprompted review
Efficient service
I met a lady called Sharon who works in Lingerie Department in Shaws of Drogheda. She did a bra fitting for me. She was very helpful and I got what I needed - She was a pleasant and professional assistant and I would advise my sisters and daughters of this efficient service.
October 25, 2025
Unprompted review
Poor customer service
Asked a assistant for help with an item and she grunted at me, I find staff overall in the men's department have very poor customer service.
October 17, 2025
Unprompted review
What made the five stars was Sheila who…
What made the five stars was Sheila who had a wonderful approach and solution to my problem and the staff member in the cosmetics department who put me in touch with her. I give a one star to both the process to contact Shaws by phone and the internal feedback form. The telephone number on the website is not operational. Very frustrating.
The internal feedback form states after one has assigned stars that the stars are for staff cooperation. This is useless because if one is frustrated with the process of contacting staff one cannot express it. I gave a one star on the internal feedback form before reading the star was for staff. I spent over two hours on the web and telephone before I could reach Sheila who promptly solved my problem and I have the missing item this morning. One can have wonderful staff but antiquated or non existent contact processes. Please streamline your processes to protect your staff from built up frustration in trying to connect with you. CAB.
October 7, 2025
Unprompted review
Delighted with my orders
Delighted with my orders. Well wrapped etc. Quality of products.. excellent 😁
September 26, 2025
Great delivery time
September 26, 2025
Recently bought the duck feather 13.5…
Recently bought the duck feather 13.5 tog duvet.. it’s awful.. I saved up for these,I bought single,double and superking and they only on the bed 4days and the feathers are poking out, the duvet is very noisy.. waste of my money😔 no wonder they were on sale they ain’t worth it
September 5, 2025
Unprompted review
Bemused
Quality is good.
Just don't understand....
Free delivery online if you spend €80 and over, but get charged 15 cent for a paper carrier bag when you spend €235. In store 🤔
September 16, 2025
Unprompted review
Bedroom delight
I bought a duvet set and mattress topper both great quality and very fast delivery, I will definitely buy from shaws again
August 22, 2025
Staff going that extra mile
Having visited Lingerie department today,I was very happy with way the members of staff treated me. Nothing was too much trouble. Friendly and experienced ,both ladies made my visit seamless,and I bought exactly what I needed.
September 3, 2025
Unprompted review
Visit 29/08/25
Visited Shaws in Waterford on 29/08/25. Lovely store & lovely staff. Had a tasty scone & coffee. When I needed to use the loo, I was given a code to a door on the ground floor. As soon as I opened it, the most disgusting smell nearly overwhelmed me. All the surfaces were filthy & the roll of toilet paper was stained with brown bits. I turned on my heel & left immediately. What a pity to get this small but important detail so so wrong.
August 29, 2025
Unprompted review
Acces to the back of shaws is hard to…
Acces to the back of shaws waterford is hard to negotiate . A large BPerfect stand just inside the door is hard to get around. Being disabled, I use a mobility scooter. It’s like this store doesn’t want disabled people or parents with twin buggies. Who thought this was a good idea?
August 26, 2025
Unprompted review
Reply from Shaws Department Stores
Hi Catherine,
Thank you for bringing this feedback to us. We apologise for any inconvenience caused during your experience in-store. Please know that, following your feedback, we have reviewed the space and have made changes in the area. We would love you to revisit us and give us an update on your experience. Please get in touch if you require further assistance.
Kind regards,
Béibhinn
Waited in a 5 HOUR QUEUE for to be told…
Waited in a 5 HOUR QUEUE for to be told I’m not qualified for a item when I was 50 in the queue when I first showed up and everyone skipped ahead , and not in the terms and conditions that you need a ticket , absolutely shit store , against policy
August 7, 2025
Unprompted review
Very quick and helpful staff
I rang Shaws electrical Athy at 11am on Tuesday 5 August to enquire about the availability of an undercounter freezer. I spoke to Tate who informed me that the particular freezer was in stock. Not only was it in stock but it could be delivered the same day, and it was delivered by 4.30pm, and of course my old freezer was collected. Very impressed with Tate, very helpful and very pleasant to deal with.
August 5, 2025
Unprompted review
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