I spoke to Heinz in Customer Services regarding cleaning our sink in a hard water area. He was so helpful, with good advice, that helped me to solve the problem and restore the sink to its original... See more
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after a rough start, when we finally got to Clare things started moving and have now been resolved.
Installed sink several years ago. The unit does not drain well, there's no fall to the plug hole so water pools. Glazing crazed within 12 mths of installation and areas now chipped despite fitting a m... See more
Company replied
After our builders departed we were left with some marks on the sinks which the cleaner was unable to remove after multiple attempts with her regular cleaning products. A quick call to Shaws, no wait... See more
Company replied
Company details
Information provided by various external sources
Fireclay Sinks - For over 120 years, we have manufactured fireclay kitchen and bathroom sinks in Darwen, Lancashire. Each one is finished by hand by a master craftsman, whose name is stamped underneath as a personal guarantee of quality.
Contact info
Waterside, BB3 3NX, Darwen, United Kingdom
- 01254 775111
- sales@shawsofdarwen.com
- shawsofdarwen.com
4.5
Excellent
303 reviews
Hasn’t replied to negative reviews
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Beautiful sinks but rubber protectors a disappointment
I purchased two mini sink soap dishes and a white protective mat for my kitchen ceramic sink. The items looked great and I was very pleased. However, the sink protector started to pucker after a few weeks of use and today after just 4 months of having it, it is going in the recycling (or bin). Sadly, the rubber type material has gradually softened, consequently ripped in places and basically has fallen apart, with little rubber crumbs left in my sink. I would have expected more life for the item. I will be emailing Customer Services to enquire but if this is a reflection of its longevity I’m not sure this product is up to Shaws standards. Delivery was fast, and well packaged.
May 30, 2021
Reply from Shaws of Darwen
Thank you for taking the time to provide such detailed and helpful feedback. We're sorry to hear about your unhappiness with the rubber mat. Do please contact our Customer Services team about that. Hopefully we can sort that out for you. The number is 01254 775111, or email sales@shawsofdarwen.com.
Belfast sink
Love my beautiful belfast sink and really appreciate how quickly it was delivered after I had been let down by another supplier. Great service!
May 26, 2021
Reply from Shaws of Darwen
Dear Sheila,
Thank you for taking the time to write a review. We're really pleased that you're happy with your new Belfast - an excellent choice! - and of course we're delighted to help out with delivery. Enjoy your new sink, and do let our Customer Services team know if we can offer any further assistance or advice, at any point in the future.
outstanding quality product
May 8, 2021
Reply from Shaws of Darwen
Dear Neil,
Just a brief note to thank you for posting a Trustpilot review. As a small British manufacturer, each review makes a real difference to us. We're delighted that you're happy with the product. Please contact our Customer Services team if you need any advice or assistance in the future.
Everything arrived on time and as…
Everything arrived on time and as expected, despite BREXIT difficulties in relation to customs controls etc. Thank you.
May 8, 2021
Reply from Shaws of Darwen
Thank you for taking the time to post a review of Shaws on Trustpilot. We're delighted to hear that your sink arrived on time. Logistics are definitely more complicated at the moment. If you need any further advice or assistance, please do not hesitate to contact our customer services team in Darwen.
Excellent quality
Excellent quality, chrome sink accessories
Very good service. Thank you
April 30, 2021
Reply from Shaws of Darwen
Dear Susan,
Just a quick note to say thank you for taking the trouble to post a review of Shaws on Trustpilot. As a small British manufacturer each review makes a real difference. We're delighted that you were happy with the service and the quality of the accessories. If you need any further advice or assistance, please do not hesitate to contact our Customer Services team in Darwen.
Very professional service
Very professional service , excellent communication throughout the sales process.
April 26, 2021
Reply from Shaws of Darwen
Dear Mr Bancroft,
Just a brief note to say thank you for taking the time to write a Trustpilot review of Shaws. It is very much appreciated, and we are delighted that you were happy with our service. Please do not hesitate to contact us at any point in the future if we can be of further assistance.
Shaker 600 sink
My Shaker 600 sink was as expected great quality, well packed and delivered. I already have a Shaker 900 double sink which is why I chose to buy from them again. The free care pack is a nice touch aswell.
April 24, 2021
Reply from Shaws of Darwen
Dear Liz,
Many thanks for taking the time to write a review of Shaws. As a small British manufacturer, each review makes a real difference. We're especially delighted to hear from customers who have chosen Shaws again - there is no better endorsement of what we do. Hopefully you enjoy your new, smaller Shaker as much as your large one. Remember that we are here at any point in the future should you need advice or assistance. Just contact our Customer Services team at Darwen. Thank you once again.
Excellent, efficient and friendly service
Two years ago I had a Shaws of Darwen kitchen sink installed in Germany with which I am still very happy. Recently there was a minor issue with a gasket of the drain, most probably caused by a mistake of the kitchen builder. When I got into contact with Shaws of Darwen, they responded quickly and extremely friendly and they sent me a new gasket without charge.
April 23, 2021
Unprompted review
Reply from Shaws of Darwen
Dear Hans,
Many thanks for posting a Trustpilot review of Shaws. You're part of a small and exclusive club of Shaws owners in Germany! We're delighted to hear that you are happy with your Shaws sink after 2 years, and pleased that our Customer Services team could assist. Feel free to contact us in the future if you need further advice or help, and thank you once again for writing.
I love my new sink
I love my new sink, we had our last sink from Shaws 30 years and it still looked as good as the day it went in. So when we moved I didn’t consider any other make. Fantastic personal service
April 21, 2021
Unprompted review
Reply from Shaws of Darwen
Dear Kate,
Thank you for your review of Shaws. We do delight in hearing from people who have owned Shaws sinks for years and years, and we're pleased to hear that the new one measures up to the old one! Thank you too for the kind words about our Customer Service, which I'll pass on to the team. These reviews really do make a difference to a small manufacturer like Shaws, and we very much appreciate you taking the time.
I work for a reputable kitchen company…
I work for a reputable kitchen company who have high-end clients. We ordered a sink from Shaw's, and unfortunately it had a scratch on it. Being a little up against it in regard to organizing other trades in quite a tight schedule. Shaw's (specifically a lady called Sandra) helped us immensely in getting a new sink out to our valued customer to ensure that the fitting didn't delay which could have been extremely inconvenient and costly. I can't thank Shaw's enough for how they dealt with this problem and the personal service I received with regular updates without being prompted, honest and realistic responses and actually one person who I could talk to about the problem rather than being passed around from rep to rep. This kind of service reflects their high quality products. The whole package is here with these guys. I would recommend them in a heart beat to not only other businesses but customers too. Thanks, Sandra and Shaw's, keep up the good work.
April 13, 2021
Unprompted review
Reply from Shaws of Darwen
Dear Pete,
Many thanks for taking the time to write in such detail. We're sorry that the first sink you received was scratched, but very pleased that you were happy with our response. Your kind words about our Customer Services team are much appreciated, and I will of course pass your thanks directly on to Sandra. Shaws continues to be a small manufacturer making all its sinks in Darwen, Lancashire, as we have since 1897. Reviews like this are a great help in sustaining and growing our business. Thank you once again.
Fantastic service as always.
April 12, 2021
Reply from Shaws of Darwen
Dear Maureen,
Just a brief note to say thank you for posting a Trustpilot review of Shaws. Each one really does make a difference to us, and we really appreciate it. We're glad you're happy with our service, and of course you can talk to our Customer Services team at any point in the future if you need further assistance or advice.
Belfast sink biscuit colour
I ordered unseen as we have no showroom available on the Isle of Wight. I particularly didn't want white and took a bit of a risk with "biscuit". I am not disappointed, it's a lovely Ivory colour and a really nice quality sink. We are, unusually, installing it with the overflow back against the wall and wall mounted Bib taps to give it the "scullery" look we are creating in our utility room which also is the most used entrance to our house. Well done Shaw's and also for not making delivery to the IOW prohibitive.
April 11, 2021
Reply from Shaws of Darwen
Dear Mrs Goodbourn,
Thank you very much for taking the time to write a Trustpilot review of Shaws. We do appreciate it, especially as you are one of the minority of customers who choose a 'Biscuit' finish. You're right, 'Ivory' would be a better description of the colour! It's also interesting that you have transverse mounted your sink, with the overflow against the wall. This can work very well - some people do this with our Bathroom Belfast sinks. We'd love to see a picture, if you feel like sharing one! Do enjoy your new sink, and if you need any advice or assistance please do not hesitate to contact our Customer Services team.
We have recently installed your…
We have recently installed your Whitewell taps in our kitchen and just wanted to say they are the most wonderful taps we have ever had!! They make washing up a joy. So smooth and easy to use especially with all the handwashing we are now doing and can be flicked on and off easily with your little finger. Fabulous! Thank you all so much
April 9, 2021
Unprompted review
Reply from Shaws of Darwen
Dear Julie, thank you very much for finding the time to repeat the kind comments you sent to our Customer Services team here on Trustpilot. It's very much appreciated. Most reviews focus on our sinks, so we're delighted to receive such positive comments on our taps. Do not hesitate to get in touch again if you need any advice or assistance.
Poor quality, not value for money
Installed sink several years ago. The unit does not drain well, there's no fall to the plug hole so water pools. Glazing crazed within 12 mths of installation and areas now chipped despite fitting a metal cradle to protect base. Calls to Shaw's within warrantee period were rebuked with 'This is normal'. Gave up chasing. They clearly have quality control issues.
March 24, 2021
Unprompted review
Reply from Shaws of Darwen
Thank you for taking the time to write a review of Shaws of Darwen. We do read every one, and note comments both positive and negative. We're sorry that you've been disappointed in your sink. Our sinks follow a traditional fireclay design with a relatively flat base, so many owners do wipe around with a cloth after use. Crazing is not normal, but can occur in any ceramic sink. No manufacturer has yet discovered a method of preventing it entirely, nor can crazing be predicted in advance. Very few Shaws sinks develop crazing, but if yours has, you may be able to make a warranty claim. Chips are also rare, and its surprising that you've had problems given that you have a sink grid. Your review suggests that you made a claim within the warranty but it was rejected, and now your warranty has expired? Are you a UK customer? If so, we'd be happy to take another look at this if you email your details to our Customer Services team at sales@shawsofdarwen.com. If you're an international customer please email so we can advise you further.
Doesn’t fit the Bill
March 24, 2021
Reply from Shaws of Darwen
Many thanks for posting a review on Trustpilot. We do genuinely appreciate feedback, and we're always keen to identify areas for improvement. In that spirit, would you be kind enough to explain your comment? Was the sink the wrong size, or did it fail to meet your expectations in some other way? Feel free to respond here, or email our Customer Services team with your complaint sales@shawsofdarwen.com. Thank you.
I had expected better quality & customer service
I had expected a much better customer service and build quality. The weir overflow is not fit for purpose and does not have the flow capacity to prevent flooding. Too our cost on two occasions. We brought this to the attention of Shaws sadly no response. The overflow outlet so small in diameter at the base it cannot cope as intended.
UPDATE .. 2021 The sink is now blocked in the overflow and giving off terrible smell. Have to clean out almost daily. Company not interested in rectifying the issue. Poor customer service in my opinion. Avoid buy a Franke sink instead
March 24, 2021
Unprompted review
Reply from Shaws of Darwen
Dear Chris,
First, thank you for writing a Trustpilot review. We do appreciate it, even when the comments are negative. We're sorry to hear that you had a disappointing customer service experience with Shaws, and especially sorry that you are not happy with your sink. The issue you raise is genuinely not something we come across very often, if at all.
No overflow that we're aware of offers 100% protection against flooding. Most modern taps, paired with high water pressure, are capable of filling a sink quicker than an overflow can drain it. The overflow weirs on our Belfast and Pendle sinks are design features, based on sinks that have been made for over 120 years. We don't specifically promote them as more resistant to flooding than other sinks. But you raise a fair point - could we make the overflow work better, given the design of the sink? We will look at it, although I'm afraid it will not help your current situation.
Thank you once again for taking the time to review Shaws of Darwen.
Reply from Shaws of Darwen
Dear Donna,
Just a quick note to say thank you for taking the time to write. As a small British manufacturer, every review makes a difference to us, so it's much appreciated. We're delighted that you're happy with your Shaws product and the service you received. You can of course contact our Customer Services team at any point should you need further help or advice.
Reply from Shaws of Darwen
Dear Stef,
Thank you for taking time to write a Trustpilot review of Shaws. As a small British manufacturer, every review counts, so it's very much appreciated. We're delighted that your happy with your product and the service you received. Feel free to contact us again in the future if you need any advice or assistance.
Brilliant customer service!
Needed some spare parts quite urgently. Customer services were incredibly helpful making sure I got the right parts with incredibly fast next day delivery! Parts arrived as promised and were perfect.
March 6, 2021
Unprompted review
Reply from Shaws of Darwen
Dear Sarah,
A quick note to say thank you for posting a review on Trustpilot. We appreciate you taking the time, and we're pleased we could help. Hope you have everything sorted now. Do feel free to contact our Customer Services team if you need further advice or assistance.
we have asked for help
we have asked for help. our belfast sink is badly damaged.
we have had no help!
February 26, 2021
Reply from Shaws of Darwen
Thank you for taking the time to write a Trustpilot review of Shaws. We're sorry that your Belfast sink has been damaged, and especially that you've not had the help you expected from us. Our Customer Services team have been in communication with you, but to progress the matter further we do need a proof of purchase. Obviously that can be a rather frustrating stipulation, but some of our sinks are essentially unchanged in design for over 100 years and our Lifetime Warranty is a relatively recent introduction. Hopefully you can locate your receipt, or identify the retailer or showroom your purchased it from, and we'll be very happy to take things further.
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