Sheffieldcitytaxis Reviews 

I've been a regular customer for 2 years. I've been ordering taxi every morning to go at my work. When I was calling to order the taxi from the call center the woman was saying me good morning with my name.you can imagine how loyal customer I was. After I had to move house so I didn't needed so often taxi. But whenever from my new house now, I had to go on a trip so, I needed a taxi to go to the train station ,I was calling city taxi (3 times this happened). I was ordering the taxi saying my name,and when I was saying the home address they was telling me that this home address can't order taxi because of the background history that has. When I was asking what do you mean? They was becoming so rude and they was hanging up the phone. I was calling again they wasn't even answering after. So I called Uber. The last time that I called it was about to lose my train once again so I needed to go fast . So I called city taxi. I said the same name,phone number,home address and then again the same. Refuse sending me the taxi because of the history that the address has, refuse to give me the services that I suppose to have, I explained the guy that I have no idea what's wrong with this address before I move in. He didn't show that he cared enough. And then I said I want to speak with your manager. After a while I spoke with the manager ,I explained him the situation and I told him to check my name and my old home address to see how regular customer I am. And how you are treating me as a regular customer. I'm calling to order a taxi and I have already lost 30 minutes explaining and in the end I'm gonna lose my train. And if I lose my train that means that I will lose my flight as well. After when he see my name he said ok this time I will send you a driver ,but you need to know that next time you won't have a taxi if you haven't speak with a team of city taxi to explain them and they will change it on the system. I told them why you are not changing it now from the moment that you know the situation? He told me I have to do the complain to them. I tried to contact them ,but the form didn't allowed me. The funny thing is that now I will need to use again taxi ,at least 3 times per week,and the city taxi doesn't even have a communication service. Probably I will start use Uber again.
But from my experience even tho I was a regular customer, the way that I've been treated is bad,because of the before people that they was living in the home address they didn't offer me any service and they treat me bad ,when they was rejecting to send me taxi or answer the phone ,like I'm the last person in this earth that I don't deserve their services? I was paying them at least £10 per day
My opinion don't order from this company if you need anytime taxi. They don't apriciate at all their customers, they don't care about their loyal customers, and this is obvious from the social and the way to communicate with them .
And by the way I lost the train the day that I was talking 30 minutes to explain the situation.
If I could put - stars would be my pleasure After all this things that happened

Today, I called a cab from the Northern General Hospital. The driver was unacceptbaly rude, accusing me of not being "on time" for the cab (which was not true) and then told me the office had contacted him to cancel my car and told me to get out. Yes, mate, I will, and I will never use this company again. Disgusting behaviour.

Preorder a cab for 5 people. The operator said it will be either 2 cabs or if he can get a 5 seater, “either way we’ll be there at 18.15.”.
18.15 came and went. I called them and the operator said, “I’m trying to get you a 5 seater”. I reiterated our earlier conversation and his promise to which he replied, “I don’t know what time I can get you 2 cabs”. We waited again, nothing arrived so, I drove to our destination. It cost me £15 to park, we were soaked from a downpour and late to my wife’s 50th get together with family. When I checked my phone, I received a call from them at 18.57. ABSOLUTELY USELESS. Use Uber I implore you!!!.
I wrote a complaint on their website but no response. Useless, they just want your money. Upon discussing with family and friends there were many similar experiences.

Had some bad experiences with City on occasion but today was exceptional! Pre-booked a taxi to take my Mum for an operation in Doncaster...on time and drove through appalling rain up the Parkway and M18 to get us there swiftly and safely all the time reassuring my Mum that she would be ok.

Awful!

1. Unprofessional service: extremely slow in searching places on phone either by name or by postcode, and unaware of Sheffield landmarks like the Diamond. 15 mins delay from the taxi should had arrived to the departure time.
2. Reluctant to help with luggage.
3. No apologise for the 15 mins delayed because of his unprofessional service.

I am an ambassador from the uni and I booked a taxi for a new student. It took the driver 10 more mins after the tel told me the driver has arrived. During these 10 mins I keep speaking slowly and clearly that we are at the Broad Lane bus station near the Diamond and St George's Church for at least 6 times, but the driver said he was on West Street and seems he don't know the Diamond or the church and he don't know how to use his phone app to search for them.

After the driver arrived at the pick-up point, he refused to get out of the car and help with loading the 3 suitcases for our new student. Then it took the driver another 8 mins to search for the destination, Hillside House, on his phone. No matter how I show our new student's destination to him (by spelling 'H-i-l-l-s-i-d-e', telling the postcode again and again for 5 times, telling the location is near the Arts Tower), he couldn’t find the place on his phone. And after a lond struggle, he did not apologise for the delay at all – he left without a word.

I've been using them for years, as a visitor to UK ,and now for almost 1yr an international student. DO NOT USE, their service is extremely poor ,and as others have said different drivers charge diff prices for the same route, and they are untrustworthy.
2. Drivers like to take you on the "scenic route" racking up your fare when a straight forward route can be used, when I ask "why are you using this route?" they say traffic .
3.July 16.22 I took one at Sheffield train station. I showed the driver cell phone location, and verbal instruction of my destination to Cosmos students. He took us to the wrong place,started shouting my address doesn't exist , a HUGE student complex on the Moor, then when he gets there I have to pay for his wrong direction, UNFAIR.
ps drivers don't assume a person with an accent doesn't know where they're going. I've been coming to the UK for 31 years. DRIVER ID 18356. Will never use again.

Do not use!!! They never show up. I booked a cab the day before I needed it as it was for a medical appointment and they never even assigned a driver. Now in pain and no appointment as they can't reschedule for a month!

I’ve always used city taxis and they were a great company up until the last few years. I booked a taxi to go to work and I paid using the link they text to you before the taxi arrives, upon paying via that way the driver started having a go at me and telling me quite horribly that I shouldn’t have done that and kept repeating himself and telling me he didn’t use that app and he wouldn’t get his money for a week. I explained to him that I wasn’t told this when the booking was made. He was still having a go at me as I was getting out of the taxi.
I no longer feel safe getting a taxi with city taxis on my own again. I do not carry cash on me at all which is the reason I pay that way. Drivers seem to be charging different amounts going the same place and all complaining about the company and telling me not to to pay on the app as it charges you more however I’ve been changed more paying by cash on the one occasion I did have cash. Do not use this company.

Booked a cab using the app, was careful to check the locations, cab arrived on the app, we could not see it, my mobile rang once with the city cab number and then the app showed a message saying the driver could not find us, there was a £3 charge and if I still needed a cab I could book again. Its only £3 but I think I'll use another provider for a while

Pre booked 5 taxis for an event to arrive between 2300 to 2330 on Friday. The taxi was late then the driver told us only one taxi will be arriving and he will be doing shuttle runs. If that was the case we'd be stood there till late next morning. Why accept the booking if you can't fulfill it? According to the venue owners this happens every time. My recommendation is, if there's Uber available book that

Want a Taxi service that you cannot rely on at all?
A driver who is so ignorant of Sheffield you should get in the drivers seat and ferry him around?
Do dirty, shabby vehicles and ignorant, aggressive drivers give you a thrill?
Call handlers that lie, don't know S Yorkshire and spout nonsense float your boat?
Management that clearly have total contempt for their clients and don't give a damn when you complain?
If any of the above is what you are looking for in a taxi company then, look no further because City have all this and less, much, much less, to offer the people of S Yorkshire.
Pick up that phone and let the misery commence!

Promised a 10 minute wait, 45 minutes and umpteen calls to a very offhand call operator later the taxi eventually arrived. Driver busy using his phone whilst driving causing drift over the central white line. Car a bit grubby. All in all very disappointed, will be avoiding Sheffield City Taxis from here on in

Poor service , drivers nearly always never turn up even though you get text from them their reg number , when it's a short journey around £7 , when you complain they say sorry but never do anything about their drivers. I and hundreds of other people around Sheffield say avoid using this company , especially for hospital appointments.

Ordered 2 taxi’s and told they would be 10 min after waiting 30 mins and the venue closings on a quiet road we walked to the main road. One taxi came and my friend a male insisted I got In But the taxi driver refused and said he could only take that name.
I waited another 40 minutes in the rain told it was a white BMW this passed me with other passengers in.
I think it’s disgusting that they would leave a woman on both accounts,
I eventually got a taxi and the driver told me they put money over safety!
I also got a taxi the week before which was nearer my home that tonight’s taxi and it was £4 cheaper so rip off drivers too!! You should be ashamed and won’t be using you again.

We booked a taxi home 2 days prior to going home and on the day at the exact time they cancelled, we got no cancellation email, text or message, only knew they’d cancelled because of the app there was no driver available. Absolutely appalling service. All we wanted to do was go home and we were willing to pay £50 to do so and we were abandoned. Will never use again.

Always used city cars because I wanted to support a company from my home city, pre booked a taxi 7 hours prior to the pick up time, tge taxi was 45 minutes late, in the time it after the pre booked time called the office only to ve told they were busy, told them I know they are busy that's why I prw booked, absolutely awful service will from now on only use uber, also tried to flag black cabs with there lights on and when I told them my destination they just drove off, what's wrong with them, I always thought a black cab with a light was available for hire afraid not, done with this company, I'd be surprised I'd they last much longer, download the uber app is my advice

I would give minus 5 stars if I could.

Consistently poor pick-up rate over a number of years - drivers cherry pick work, but in reality as soon as they accept the job that's a contract, but they breach this contract by disposing of the job when they realise they have to travel out to collect a passenger. Terrible reliability especially if you're in peripheral areas of Sheffield.

Tipping point for me was an experience with a driver who not only attempted to claim I hadn't paid my fare so I pay twice but weaponised his position by telling absolute lies to the booking office when indeed it was he who was making inappropriate comments and boasting of his riches in Dubai - frankly I think this driver is a crook.

Indeed I am surprised the National Crime Agency isn't investigating this firm as the number of appalling drivers can only indicate a cabal of crooks

ONLY AS A LAST RESORT WILL I USE CITY (should be spelt with Sh) TAXIS - WORST TAXI SERVICE IN UK

I would give them no stars if I could for taking money out of my bank through the app, I’ve only used them once to go to Manchester from Barnsley quoted me £66 but came to £86 which was taken out of my bank straight away then had tue cheek to take £19 out 2 days after, Contacted them they were not bothered and wasn’t any help at all, I’m having to claim it back through my bank will never use them again

Save yourself the pain. Do not use. Unreliable, untrustworthy and useless

We had a very polite pleasant driver, the taxi was spotless. No complaints