Sheffieldcitytaxis Reviews 

My 18 year old daughter and friend had the unfortunate experience of a City Taxi on Saturday night. They asked before they got in, how much it would cost and were told £50 and CASH ONLY! My daughter was dropped off first and tried to hand the driver £25 - her share (the other £25 to be paid by her friend at his drop off next). The driver then decided that it was £50 each!!! That’s £100 to go from Sheffield to Rotherham. Sadly my daughter felt she had no choice but to pay. I wish me and my husband were there - they certainly wouldn’t have got £100!!! *** CON MEN PREYING ON THE VULNERABLE *** Do not use them - order an Uber.

Dishonest drivers.
Whilst trying to get cash, I left a £10 on the seat and forgot to pick it up when leaving, the driver refused to accept that it was there.
Try to avoid using.

Unfortunately I have to put one star.

The taxi was 1 hour late we rang 3 times to be told it was just around the corner each time. And then rang to be told the driver had cancelled it as a no show. We was stood on a one way road no cars passed us in an hour as it was 12am so the taxi driver obviously just couldn't be bothered to show up. Shocking company. This is why nobody in Chesterfield wants to use them. Horrible company with no morales. All apsolute liars and do not care.

Pre booked a taxi night before for 8.15 on my app to pick my dad up to take to an appointment at northern general hospital. Got messages from 8 to say 13 mins away and traffic light. 9am when turned up!
He told driver too late, but then had cheek to charge me £3 as said could locate. This isn't the first time this has happened. Downloading Uber app straight away, Im done with City now!!!

Pre booked a taxi the day before to get to an important meeting and they were a total no show. Second time this has happened. No apology from the operator just said they were busy!! Joke of a taxi firm. Avoid at all costs.

Overcharged!!! Driver took me the LONGEST way home from Sheffield to Rotherham. Not even asked witch way I'm usualy going home, treated me like I'm an idiot, young stupid lady who don't drive and don't know the way home! So this time my trip home last 40 mins instead of 25-30 mins at 5am. Very disappointed. Avoid this company! Never again!

Booked a six seater through the App which has a default setting to my card for payment. They called and said they were struggling for a six seater so would send 2 taxis which was agreed. Sent the ladies and child in the first taxi and demanded cash payment. Mohammed locked them in the car until payment was made. REFUSED and said if they want cash they would have to wait until the second taxi actually picked us up and dropped us off so we could pay. Called the office and told them the booking was taken on the card so take this payment from the card on the account. They would not and Mohammed subsequently held 2 ladies and a 10 year old girl hostage in a taxi. This company is a disgrace. Use UBER

This is the 2nd time I have used this taxi company this week. The 1st experience I was happy with but the 2nd not. Both taxis’s went the same route
as I had asked them to go.But today it was more expensive due to it being Friday! ( even with the extra 80p added on top)Apparently they charge an extra 80p more for this privilege. Why?It’s not a bank holiday or a late night. It’s a normal working day!
Why don’t you add this to your text message that you send to the customer when confirming taxis is on route?
Rang & spoke to an operator who put the phone down on me while in mid sentence!
Will not be using them again!
Really poor customer service!!!

Had to give one star as it wouldn't let me put one !! Booked a taxi two weeks prior to a wedding and was happy that the venue address was confirmed along with the cost of the journey. Based on this two other taxis were booked with confidence. An hour before our pick up time we were asked to pay online which we did no problem. Ten minutes after due time we checked with City and were told there were no taxis on the way as there is no pre booking system and the venue is outside the area they cover. This is nothing more than a case of fraud where City Taxis have taken payment for services they had no intention of providing. Avoid this company at all costs unless you want to be let down.

Terrible service! They don't turn up! Booked a taxi day before, never arrived, then when you ring....no can't book a set time, they just arrive when they want! Shocking service! How is this taxi company still going!?!?

Appalling! I booked a taxi 2 days prior to take me for a hospital admission at 06.10. I confirmed the day before. The taxi did not turn up. I had to scrape inches of ice and snow off my car and set off to drive myself at 06.20.At the bottom of my road I met the taxi, wound my window down & told him he was late. He shouted that he had only just been given the job and drove off leaving me to have to park my car at the hospital.

This is the last time I use City Taxis in Sheffield, because my last two experiences with them was ridiculous. First, I phoned City Taxis to pick me up from Asda in Chapeltown, the problem came when they asked me for the address of the Asda, which was stupid because the Asda I'm talking about, there is only one in Chapeltown and City Taxis didn't know the address. My second experience was quite recently, when I joined my family for a meal at The Eighteen Ten. Now, let me say, my driver was fine, he got me there quickly and he gave me correct change, my problem is with the people at City Taxis booking the taxi. Because, the person I spoke to, didn't know the address of The Eighteen Ten, even though, it is about ten minutes up the road from the City Taxis building. What a waste of time.

I ordered a wheelchair taxi through City Taxi Sheffield. There is no pre-order available so I was told to ring when ready. On the outward journey we waited 1 hr 20 minutes for the taxi to arrive. In order to predict the poor service I rang for the return journey 30 minutes before planned departure. However the taxi was in fact a 1 hr and 30 minute wait. The staff on the phone were incredibly unhelpful and showed little compassion towards my mums situation as a wheelchair user. I would not recommend and I would urgently advise City Taxi's to review the services they offer to vulnerable people.

Terrible, do not use this company . Thanks to Sheffield city taxi our Mother’s Day has been ruined . After excepting my elderly parents booking to take them into Sheffield for our family meal the taxi did not turn up . When I called and asked where the taxi was they replied that it would be at least 45 more minutes WHY when they had excepted their booking . We then had to find an alternative way to get my mother into Sheffield , by this time we had missed our table booking . My mother is 81 and was stressed and heartbroken . If u cannot do the job please do not except the booking . You have ruined what should have been a lovely day .

Booked a taxi through the app 2 hours in advance. At the time my taxi was scheduled no driver was assigned so I called to find out what was happening. I was told there were no taxis available - no apology.
So I don’t understand the point in scheduling taxis through the app if they don’t show up anyway?
Why does the app let you book taxis that aren’t available?
When I called their excuse was ‘well it is a Friday night’ which I don’t think is acceptable in the slightest.
And to add insult to injury, I was charged for the journey.

Left a very sick person just discharged from Weston Park hospital waiting half an hour and was lied to by dispatcher

This used to be such a reliable, reputable company. I have used them for years and and they very rarely let me down. Then the pandemic happened....and now they have emerged as a completely unreliable company. I've used them 4 times in the last 4 weeks. Every time they have turned up at least 10 or 15 minutes late. I almost missed my train last week, it was so stressful. The driver made a million excuses as to why he was late, blaming the company saying that they were disorganised and booking in too many jobs without having enough drivers! Last week they turned up half an hour late and we had a restaurant booking. As we arrived at the restaurant late we lost our table booking and it completely spoiled our night. I will not use them again I'm afraid, I am now at the mercy of Uber. If you need a reliable service and need to get somewhere at a specific time then don't use this company, you have absolutely no chance at all. And also their App is hopeless, you think you've pre-booked well trust me, pre booking makes no difference at all!!

Terrible terrible service. Booked taxi online for 5.30 am collection. Confirmed verbally the night before for 5.25. Waiting outside and no taxi. Called office who confirmed I had a booking but no taxi available and no time given. They had not bothered to call or message me. It was a 5 min drive to station so I did it myself. I was told that I should have allowed 1 hour for this trip..so it was my fault!! Speechless. Will not use again.

ZERO STARS....DON'T RECOMMEND ANYMORE. After years and years of regularly using this company, I've seen it go from friendly drivers and efficient service, good phone service, to..... many rude and nasty drivers, bad service not turning up even after booking and no point ringing them. Absolutely useless. Whatever happened to this once good, friendly and reliable company? I never use them now.

I rely on City for work and because they pay the drivers so little they’re leaving. Up their pay! I am a care worker, this is an essential service. I can’t get a taxi for love nor money lately. It takes a ridiculous amount of time because a large percentage of the workforce has left. The company does nothing but leech from the drivers, would it hurt your bottom line that much to increase their pay?