Excellent customer service manager Dawn who helped us move our son with autism from the business rate due to his supported living charity no longer leasing his flat. His standing charge was huge as ch... See more
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Excellent help when calling however I would suggest your billing is clearer as I received nine (9) separate credit/bills which confuses every. Fortunately this time I did receive an email confirming e... See more
Company replied
Thank you Lisa Neale, you are always so helpful and provide me with first class customer service. Nothing feels too much when I need assistance. Your colleagues also are very helpful like Steffan, Aus... See more
Company replied
A pre contract setup call to make sure before our energy switched all the details were correct, nice to receive as previous supplier could not have made so many mistakes, useless throughout contract... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Energy Equipment and Solutions
- Gas Company
- Green Energy Supplier
About Shell Energy for Business Customers
Written by the company
THANK YOU FOR TAKING THE TIME TO WRITE A REVIEW
Your feedback is important to us. We learn from your comments and use them to develop our products and improve our service.
GET IN TOUCH
If you have an outstanding concern and need a quick response, the fastest way to do so is to contact our team directly at SEUKL-resolutions@shell.com. The team can resolve most queries or issues very quickly. If you add 'TRUSTPILOT' to the subject line of your email we can identify it and jump it to the front of the queue.
A BETTER ENERGY FUTURE
At Shell Energy, we offer a simple and reliable solution for managing your energy costs and planning your sustainability roadmap. We supply 100% renewable electricity as standard, gas and bespoke cleaner energy options to businesses across the UK.
Switch energy supplier to keep your business powered with energy solutions which benefit your business and the planet.
Contact our team to find out more.
ARE YOU A HOME ENERGY CUSTOMER?
Visit the Shell Energy for Home Customers page to leave a review.
The Shell Energy Team
100% RENEWABLE ELECTRICTY AS STANDARD
When you purchase renewable electricity from us, we match 100% of your electricity with Renewable Energy Guarantees of Origin (REGOs).
Find out more at https://uk.shellenergy.com/renewables
Contact info
Shell Energy UK Limited, Elder House, 586-592 Elder Gate , MK9 1LR, Milton Keynes , United Kingdom
- 0330 088 2679
- SEUKL-resolutions@shell.com
- shellenergy.co.uk/business
4.7
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Query dealt with very quickly
Query dealt with very quickly, new invoices and credits issued almost immediately. Very happy with customer services.
March 20, 2025
Reply from Shell Energy for Business Customers
Good afternoon,
Thank you for taking the time to leave a very kind review.
We love hearing when our customers receive great service from our team!
We will pass this feedback on to Steffan.
If there is anything else you need, please do not hesitate to get back in touch.
Kind Regards
Leah @ Shell Energy UK Ltd
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Leah and we look forward to speaking with you in the future.
Many thanks,
Lisa @ Shell Energy
They dealt woth it very qucikly.
March 20, 2025
Reply from Shell Energy for Business Customers
Good afternoon Faz,
Thank you for your review regarding your experience.
We are delighted to hear you are happy with the service from Lisa.
Our customer experience team are dedicated in delivering efficiency and accuracy and it is amazing to hear we have delivered first class customer service!
Your feedback will also be passed onto Lisa.
Many thanks, Leah @ Shell Energy UK Ltd
Desi Rangelova is always super…
Desi Rangelova is always super responsive and nothing is too much to ask for. Desi has helped me out numerous times so thank you!
March 19, 2025
Unprompted review
Reply from Shell Energy for Business Customers
Good morning,
Thank you for your review regarding your experience. We are delighted to hear you are happy with our support. Our customer experience team are dedicated to delivering excellent service!
Your kind feedback has been passed on to Desi.
Many Thanks
Leah @ Shell Energy
Dawn was a great help
Dawn was a great help. She was quick, efficient and sorted the request quickly. Really appreciated her support. Thank you so much Dawn.
March 3, 2025
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon Samantha
Thank you for your review, we are delighted to hear your happy with the service you received and you feedback has been passed onto Dawn.
Many Thanks
Lisa @ Shell Energy
Helpful , informative pleasant experience
Customer service advisor, Barbara went over and with very informative information, a wonderful helpful and pleasant response made my day!
February 27, 2025
Reply from Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience.
We are delighted to hear you are happy with the service.
Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Barbara and we look forward to speaking with you in the future
Kind Regards
Dawn @Shell Energy UK.
Helpful and efficient service from…
Helpful and efficient service from Desi. Thank you.
February 27, 2025
Reply from Shell Energy for Business Customers
Good Afternoon Hollie
Thank you for your review regarding your experience.
We are delighted to hear you are happy with the service you have received.
Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Desi.
If you need anything further please do get in contact again.
Many thanks,
Dawn @ Shell Energy UK Ltd
Austin
Austin
Super quick friendly service and then was so efficient when dealing with my problem.
Very impressed
February 17, 2025
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning
Thank you so much for taking time to leave such a positive review. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Austin and we look forward to speaking with you in the future.
Many thanks, Desi@ Shell Energy UK
Disgusted with Shell
After the account being close for two years we received a bill for over £1000.00 which has now finally been sorted out and credited off.
February 10, 2025
Reply from Shell Energy for Business Customers
Dear Jane
I am sorry to hear about your experience. We pride ourselves on treating our customers fairly. As per industry standards, it can take a duration to generate your final bill. Your readings cross suppliers via our Data Flows and must be validated by the industry before the reading can be used for your bill. Apologies if this wasn’t explained to you earlier, we can see this query has been resolved and would like to apologise for any hassle cause.
Many Thanks
Jonathan
Barbara was so kind and helpful
Barbara was so kind and helpful! Highly recommended!
February 6, 2025
Unprompted review
Reply from Shell Energy for Business Customers
Good afternoon,
Thank you for your review regarding your experience. We are delighted to hear you are happy with our support. Our customer experience team are dedicated to delivering excellent service!
Your feedback has been passed onto Barbara.
Many Thanks
Leah @ Shell Energy
quick and professional service for our…
quick and professional service for our business customers, always answered queries quickly and efficiently
January 27, 2025
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you for your positive feedback.
We are delighted to hear that your queries were answered quickly and efficently. Providing prompt and high quality service is our priority, and we truly appreciate your recognition.
Should you require any further assistance in the future, please do not hesitate to reach out.
Many thanks, Hasnath@ Shell Energy UK
Was able to speak to a person who's…Very Helpful
Was able to speak to a person who's mother tongue was English. Dealt with Austin. He communicated very helpfully, clearly understanding & meeting my requirements. A number of other utilities companies use overseas call centres, the operators have no grasp of english idioms, or the english way of life terminology. It ends up being a hard days work to contact them and even then touch & go whether they have understood what'sr equired.
January 24, 2025
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Austin and we look forward to speaking with you in the future.
Many thanks, Lisa@ Shell Energy UK
Great Service
As an energy consultant at Leyton UK who liaises with suppliers on a daily basis, I can confidently say that Shell Energy offers some of the best customer service in the UK industry. They consistently go above and beyond to facilitate benefits for their clients. I had the pleasure of speaking with Austin yesterday, who was incredibly helpful, and I've had similarly positive experiences with other agents in the past. Highly recommend Shell Energy for their exceptional support and dedication to their clients!
January 23, 2025
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service.
Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Austin.
Many Thanks
Lisa @ Shell Energy
Helpful and concise response to my query
December 19, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon,
Thank you for taking time to share your experience on Trustpilot. We're thrilled to hear that you found our response helpful and concise.
At Shell, we strive to provide clear and effective support to all of our customers and your kind words affirm that we're on the right track.
If there's anything else we can assist you with, please don't hesitate to reach out.
We truly value your feedback and your support.
Many Thanks
Hasnath@ Shell Energy
Untrustworthy with your data
The parent company of Shell (i.e. Shell) destroys customer data in flagrant violation of GDPR laws. Untrustworthy.
Shell will badger and intimidate and they have contacted Trustpilot to claim that I have had no dealings with them. This is following several years of abuse and threats at the hands of Shell. They just lie and lie and lie.
And now another dishonest reply from Shell to this review. Leah is the unlucky employee of Shell sent to deliver today's bout of lying. This fraudulent company owes me several thousand pounds now and its continued and egregious lying is a demonstration of how abusive and, indeed, illegitimate these monstrous entities are.
Time for abusive and public hating Shell to be dismantled. Cue more lying from them and, perhaps, another bout of aggressive messages.
November 27, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good morning Stuart,
Thank you for your review. We are truly sorry to hear about your experience and understand how frustrating this must be for you.
It seems you were a customer of Shell Energy Retail Ltd, and you believe incorrect information was provided to Octopus Energy during the sale of Shell Energy Retail.
Please note that Shell Energy Retail and Shell Energy UK were always separate entities. While we cannot directly assist with your query, we have reached out to the legal team within the wider Shell Group to try and obtain an answer to your request. Once we hear back from the team, we will contact you immediately.
Thank you for giving us the opportunity to clarify and we hope your issues are resolved soon.
Kind Regards,
Leah @ Shell Energy UK Limited
Austin was professional and very quick…
Austin was professional and very quick responding to my query Thanks
November 11, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good afternoon,
Thank you for your review regarding your experience. We are delighted to hear you are happy with our support. Our customer experience team are dedicated to delivering excellent service!
Your feedback has been passed onto Austin.
Many Thanks
Leah @ Shell Energy
Ahead of the game, with continued support.
We have the most wonderful working relationship with Shell, always happy to help and go the extra mile for any of our requests.
October 30, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good afternoon Grace,
Thank you for your review regarding your experience.
We are delighted to hear you are happy with the service from Lisa and Barbara.
Our customer experience team are dedicated in delivering efficiency and accuracy and it is amazing to hear we have delivered first class customer service!
Your feedback will also be passed onto them.
Many thanks, Dawn @ Shell Energy UK Ltd
Friendly and fast-responding service
We have been actively working with Shell for years, and they are always friendly and professional.
A special thanks to Hasnath for the amazing assistance and quick response time.
Highly recommended!
October 23, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you for taking the time to leave a very kind review.
We love hearing when our customers get great service from our team, we aim to be as efficient as possible!
We will pass this feedback on to Hasnath.
If there is anything else you need, please do not hesitate to get back in touch
Kind Regards
Dawn @ Shell Energy UK Ltd
Great support from Barbara
Great support from Barbara, who was knowledgeable, helpful, efficient and polite.
October 10, 2024
Reply from Shell Energy for Business Customers
Good afternoon,
Thank you for your review regarding your experience. We are delighted to hear you are happy with our support. Our customer experience team are dedicated to delivering excellent service!
Your feedback has been passed onto Barbara.
Many Thanks
Leah @ Shell Energy
Pre contract setup call
A pre contract setup call to make sure before our energy switched all the details were correct, nice to receive as previous supplier could not have made so many mistakes, useless throughout contract.
This fully reassured us that Shell Energy are keen to make this an easy account for us all to manage.
I look forward to seeing use via their energy management portal over the next year.
October 1, 2024
Reply from Shell Energy for Business Customers
Good Afternoon,
Thank you so much for taking time to leave such a positive review! We are thrilled to hear that you had a great experience during the pre contract setup call. Our Team strives to make the onboarding process as smooth and informative as possible and it's wonderful to know that we met your expectations.
We look forward to working with you!
Many Thanks
Desi@ Shell Energy
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