Excellent customer service manager Dawn who helped us move our son with autism from the business rate due to his supported living charity no longer leasing his flat. His standing charge was huge as ch... See more
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Excellent help when calling however I would suggest your billing is clearer as I received nine (9) separate credit/bills which confuses every. Fortunately this time I did receive an email confirming e... See more
Company replied
Thank you Lisa Neale, you are always so helpful and provide me with first class customer service. Nothing feels too much when I need assistance. Your colleagues also are very helpful like Steffan, Aus... See more
Company replied
A pre contract setup call to make sure before our energy switched all the details were correct, nice to receive as previous supplier could not have made so many mistakes, useless throughout contract... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Energy Equipment and Solutions
- Gas Company
- Green Energy Supplier
About Shell Energy for Business Customers
Written by the company
THANK YOU FOR TAKING THE TIME TO WRITE A REVIEW
Your feedback is important to us. We learn from your comments and use them to develop our products and improve our service.
GET IN TOUCH
If you have an outstanding concern and need a quick response, the fastest way to do so is to contact our team directly at SEUKL-resolutions@shell.com. The team can resolve most queries or issues very quickly. If you add 'TRUSTPILOT' to the subject line of your email we can identify it and jump it to the front of the queue.
A BETTER ENERGY FUTURE
At Shell Energy, we offer a simple and reliable solution for managing your energy costs and planning your sustainability roadmap. We supply 100% renewable electricity as standard, gas and bespoke cleaner energy options to businesses across the UK.
Switch energy supplier to keep your business powered with energy solutions which benefit your business and the planet.
Contact our team to find out more.
ARE YOU A HOME ENERGY CUSTOMER?
Visit the Shell Energy for Home Customers page to leave a review.
The Shell Energy Team
100% RENEWABLE ELECTRICTY AS STANDARD
When you purchase renewable electricity from us, we match 100% of your electricity with Renewable Energy Guarantees of Origin (REGOs).
Find out more at https://uk.shellenergy.com/renewables
Contact info
Shell Energy UK Limited, Elder House, 586-592 Elder Gate , MK9 1LR, Milton Keynes , United Kingdom
- 0330 088 2679
- SEUKL-resolutions@shell.com
- shellenergy.co.uk/business
4.7
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Call with Stefan 1st October
Stefan really went above and beyond in helping me with the queries I had and getting me set up on the portal so that I can have the information available to me when I need it.
October 1, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you so much for your kind words and fantastic review. We are thrilled to hear you had a great experience with us.
Your feedback will also be passed onto Steffan.
Many Thanks
Desi@ Shell Energy
Fantastic customer Service
Just setting up a large and a little complicated account. The contact, information and helpfulness of Leah has, so far, been outstanding. I look forward to a continued good working relationship. Many thanks.
September 25, 2024
Reply from Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Leah.
Many Thanks
Lisa @ Shell Energy
Good customer experience
Thanks, Austin! Austin was incredibly responsive and helpful. Their timely assistance in resolving the issues was much appreciated. I highly value the support provided. Keep up the great work!
September 25, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good afternoon,
Thank you so much for the feedback, we love to hear that our customer service team is doing well.
We will pass the feedback onto Austin, and we look forward to speaking with you in the future.
Kind Regards,
Lisa @ Shell Energy UK
Barbara was very helpful and clear
September 20, 2024
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Barbara.
Kind Regards
Dawn @ Shell Energy UK Ltd
Thank you Lisa!
Lisa Neale and the team has shown impressive levels of support which set Shell all other suppliers. Your support is greatly appreciated thank you!
September 13, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning Julien
Thank you for your review regarding your experience.
We are delighted to hear you are happy with the service you have received.
Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Lisa and the team.
If you need anything further please do get in contact again.
Many thanks,
Dawn @ Shell Energy UK Ltd
Really helpful gentleman on the phone.
Really helpful gentleman on the phone.
September 10, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning James.
Thank you for taking the time to let us know of your recent experience with us.
Our team work hard to ensure our customers receive a great level of service.
Your comments have been passed onto Steffan.
Please feel free to reach out, if we can be of any further assistance.
Kind regards
Dawn @ Shell Energy UK Ltd.
Reply from Shell Energy for Business Customers
Good Afternoon Vicki,
Thank you so much for the feedback, we love to hear that our Customer Service team is doing well.
We will pass the feedback on to Steffan and please do not hesitate to get back in touch if there is anything else we can help with.
Kind Regards,
Dawn @ Shell Energy UK
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Barbara and we look forward to speaking with you in the future.
Many Thanks
Lisa @ Shell Energy
Honest advice to my benefit as the…
Honest advice to my benefit as the consumer, not the company's benefit.
August 9, 2024
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Barbara and we look forward to speaking with you in the future.
Kind Regards
Dawn @ Shell Energy UK Ltd
Great customer service and responses
August 6, 2024
Reply from Shell Energy for Business Customers
Good Morning
Thank you for taking the time to leave us a 5 star review.
Our team work hard to ensure our customers receive the best possible service.
Your comments have been passed to Lisa and Barbara.
Kind Regards
Dawn @ Shell Energy UK Ltd.
Send relevant info
Please ensure you send the correct information with invoices and credit notes to prevent being requested for additional information, which was misconstrued as no knowledge, when the lack of knowledge was on the Shell side...
August 6, 2024
Reply from Shell Energy for Business Customers
Good Morning
Thank you for your Review.
I am truly sorry that you have not received the level of service that we strive to deliver. We appreciate your review and that you have alerted us to the areas that have caused you inconvenience. Please know that your feedback has been taken onboard and delivered directly to our Senior Management Team.
I appreciate that you have already contacted us but, if you do have anything that we can help you with, please do email
SEUKL-feedback@shell.com with your full name, first line of your address and post code.
Thank you.
Dawn @ Shell Energy UK Ltd
Very helpful and resolved in a timely…
Very helpful and resolved in a timely manner.
May 16, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon Richard
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Hasnath and we look forward to speaking with you in the future.
Many thanks, Dawn@ Shell Energy UK
It was a pleasure to deal with Dawn
It was a pleasure to deal with Dawn, knew exactly what my query was about and dealt with it promptly and efficiently!
May 15, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon,
Thank you so much for the feedback, we love to hear that our Customer Service team is doing well. We will pass the feedback onto Dawn, and please do not hesitate to get back in touch if there is anything else we can help with.
Kind Regards,
Karina @ Shell Energy UK
Reply from Shell Energy for Business Customers
Good Afternoon Bev
Thank you for taking the time and leaving a 5 Star review for Barbara.
Your comments have been passed onto her.
If you require anything further please feel free to call us again.
Kind regards
Dawn @ Shell Energy UK Ltd
Copy invoice request was dealt with…
Copy invoice request was dealt with really quickly and the missing data provided
May 3, 2024
Reply from Shell Energy for Business Customers
Good Morning
Thank you for taking the time to review the service you have received.
Your kind words will be passed onto Barbara.
If you require anything further please do not hesitate to get in contact again.
Kind regards
Dawn @ Shell Energy UK Ltd
Recent Review
Support team responded very quickly and with a suitable conclusion, taking my reading via email and setting me up with my own customer portal login. Very helpful.
May 1, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Steffan and we look forward to speaking with you in the future.
Many thanks, Lisa@ Shell Energy UK
Great customer service
Austin in Customer Services was brilliant. He answered the call and replied to my email within 5 minutes! Super helpful - thank you!
April 23, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good morning Sally,
Thanks for the lovely feedback.
It's great to hear we are excelling in our service with brilliance and speed! I will be sure to let Austin know.
Kind Regards,
Cody @ Shell Energy UK
Austin was quick to respond and very…
Austin was quick to respond and very helpful
April 19, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning Julien.
Thank you for taking the time to let us know of your recent experience with us. .Our team work hard to ensure out customer receive a great level of service.
Your comments have been passed onto Austin.
Please feel free to reach out if we can be of any further assistance.
Kind regards
Dawn @ Shell Energy UK Ltd.
Absolutely fantastic help quick…
Absolutely fantastic help quick response went above and beyond to help
April 11, 2024
Reply from Shell Energy for Business Customers
Good Morning Scott
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Austin and we look forward to speaking with you in the future.
Many thanks,
Lisa@ Shell Energy UK
A helpful and prompt reply
April 10, 2024
Reply from Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto the team and we look forward to speaking with you in the future.
Many thanks,
Lisa@ Shell Energy UK
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