Excellent customer service manager Dawn who helped us move our son with autism from the business rate due to his supported living charity no longer leasing his flat. His standing charge was huge as ch... See more
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Excellent help when calling however I would suggest your billing is clearer as I received nine (9) separate credit/bills which confuses every. Fortunately this time I did receive an email confirming e... See more
Company replied
Thank you Lisa Neale, you are always so helpful and provide me with first class customer service. Nothing feels too much when I need assistance. Your colleagues also are very helpful like Steffan, Aus... See more
Company replied
A pre contract setup call to make sure before our energy switched all the details were correct, nice to receive as previous supplier could not have made so many mistakes, useless throughout contract... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Energy Equipment and Solutions
- Gas Company
- Green Energy Supplier
About Shell Energy for Business Customers
Written by the company
THANK YOU FOR TAKING THE TIME TO WRITE A REVIEW
Your feedback is important to us. We learn from your comments and use them to develop our products and improve our service.
GET IN TOUCH
If you have an outstanding concern and need a quick response, the fastest way to do so is to contact our team directly at SEUKL-resolutions@shell.com. The team can resolve most queries or issues very quickly. If you add 'TRUSTPILOT' to the subject line of your email we can identify it and jump it to the front of the queue.
A BETTER ENERGY FUTURE
At Shell Energy, we offer a simple and reliable solution for managing your energy costs and planning your sustainability roadmap. We supply 100% renewable electricity as standard, gas and bespoke cleaner energy options to businesses across the UK.
Switch energy supplier to keep your business powered with energy solutions which benefit your business and the planet.
Contact our team to find out more.
ARE YOU A HOME ENERGY CUSTOMER?
Visit the Shell Energy for Home Customers page to leave a review.
The Shell Energy Team
100% RENEWABLE ELECTRICTY AS STANDARD
When you purchase renewable electricity from us, we match 100% of your electricity with Renewable Energy Guarantees of Origin (REGOs).
Find out more at https://uk.shellenergy.com/renewables
Contact info
Shell Energy UK Limited, Elder House, 586-592 Elder Gate , MK9 1LR, Milton Keynes , United Kingdom
- 0330 088 2679
- SEUKL-resolutions@shell.com
- shellenergy.co.uk/business
4.7
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Account update
Clear communication and timely resolution to request, great work.
March 5, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you for taking the time to leave a very kind review.
We love hearing when our customers get a great service from our team, we aim to be as efficient as possible!
We will pass this feedback on to Steffan.
If there is anything else you need, please do not hesitate to get back in touch
Kind Regards
Dawn @ Shell Energy UK Ltd
Austin dealt with all my queries…
Austin dealt with all my queries efficiently and productively.
March 5, 2024
Reply from Shell Energy for Business Customers
Good Morning Caroline,
Thank you for the feedback, we love to hear how well our team are doing!
We will make sure to pass the feedback onto Austin.
If there is anything else you need help with, please do not hesitate to reach out!
Kind Regards, Dawn @ Shell Energy UK
Unclear communication from meter reads advisor
Unclear communication from the Meter reads Advisors- took a week to get answers we required, and were assisted by Customer Service Advisor Barbara instead, she helped get everything confirmed and explained. With multiple meters and them previously not explaining that the multiple readings per meter is required and just responding with 'Sadly we are unable to apply these reads due to missing reads'... With eventual assistance this was rectified, but it took a long time until I picked up the phone and verbally spoke with Barbara.
February 27, 2024
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are sorry to hear your initial experience was not good but happy to hear that this has since been rectified and you had a more positive experience with Barbara.
Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto the two team members you interacted with on your query and we look forward to speaking with you in the future.
Many thanks,
Lisa@ Shell Energy UK
Reply from Shell Energy for Business Customers
Good Morning,
Thank you for taking the time to let us know about your recent interaction with our customer experience team.
Your comments have been passed onto Austin.
Please feel free to reach out to us again if we can be of any further assistance.
Kind regards
Dawn @ Shell Energy UK Ltd
Reply from Shell Energy for Business Customers
Good Afternoon Shristy
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto the team and we look forward to speaking with you in the future.
Many thanks, Lisa@ Shell Energy UK
The customer services representative… Barbara
The customer services representative (Barbara) was extremely helful and spoke clearly and helped me to understand what I needed to do to move forward.
February 2, 2024
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you for taking the time to give us your feedback. Our team work hard to ensure our customers are looked after.
Your comments have been passed onto Barbara.
Kind regards
Dawn @ Shell Energy Uk Ltd
Very quick and efficient customer…
Very quick and efficient customer service, my questions were answered, nothing was too much trouble. Waiting time practically ZERO once I called. Would recommend .Other companies should take note
February 2, 2024
Reply from Shell Energy for Business Customers
Good Afternoon June
Thank you for your 5 Star review.
Our customer experience team are dedicated in delivering efficiency and accuracy!
Your comments have been passed onto Steffan.
Kind Regards
Dawn @ Shell Energy Uk Ltd.
Guy at call centre knew exactly Half hourly data request for the whole yearwhat…
Guy at call centre knew exactly what information I required and it was emailed to me within minuets
January 26, 2024
Reply from Shell Energy for Business Customers
Good Afternoon,
Thank you so much for the feedback, we love to hear that our Customer Service team is doing well. We will pass the feedback on and please do not hesitate to get back in touch if there is anything else we can help with.
Kind Regards,
Cody @ Shell Energy UK
Thank you Lisa Neale!
Thank you Lisa Neale, you are always so helpful and provide me with first class customer service. Nothing feels too much when I need assistance. Your colleagues also are very helpful like Steffan, Austin, Dawn, Barbara and of course our main contact - Jonathan. Please keep doing what you are doing as you shine for it.
January 25, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good afternoon,
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service from Lisa, Steffan, Austin, Dawn, Barbara and Jonathan! Our customer experience team are dedicated in delivering efficiency and accuracy and it is amazing to hear we have delivered first class customer service!
Your feedback will also be passed onto the team.
Many thanks, Cody @ Shell Energy UK
Austin gave excellent service
Austin gave excellent service, very helpful and friendly. Chris.
January 24, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good afternoon Christopher,
Thank you for your review, thank you for your kind feedback for Austin! Your feedback will be passed on.
Many Thanks
Cody @ Shell Energy UK
Perfect
We had a meeting earlier this week with a client to get their acocunt setup exactly how they would need it and be able to suit all the different companies needs. She was able to explain all the different aspects of the account and what they would be able to do.
Both myself and the client was well informed and came out of the meeting knowing our accounts are well looked after.
January 15, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon,
Thank you for the feedback, we love to hear how well our team are doing!
We will make sure to pass the feedback onto Lisa.
If there is anything else you need help with, please do not hesitate to reach out!
Kind Regards, Hasnath @ Shell Energy UK
Very helpful
Very helpful, friendly, understanding and was able to advise on the issue.
Thank you
January 15, 2024
Reply from Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto the Team and we look forward to speaking with you in the future.
Many Thanks
Hasnath @ Shell Energy
Timely response.
January 4, 2024
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto the team and we look forward to speaking with you in the future.
Many thanks, Lisa@ Shell Energy
Great service and helpful staff
Austin provided fantastic customer service, and I expect the portal issue to be resolved soon. In the meantime, he was able to assist with providing access to what we needed whilst we wait for IT to sort the issue.
January 4, 2024
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning.
Thank you for taking the time to leave a very kind review.
We love hearing when our customers get a great service from our team, we aim to be as efficient as possible!
We will pass this feedback on to Austin.
If there is anything else you need, please do not hesitate to get back in touch
Kind Regards
Dawn @ Shell Energy Uk Ltd
Good impressions from a new customer
Early days in our relationship but so far so good. Great to have a named person to contact.
December 29, 2023
Reply from Shell Energy for Business Customers
Good Morning Tony.
Thank you for your kind review.
We work hard to ensure our customers have a great experience.
This will be passed onto Barbara.
Kind regards
Dawn @ Shell Energy Uk Ltd
Really prompt and purposeful responses…
Really prompt and purposeful responses and detail provided
November 28, 2023
Reply from Shell Energy for Business Customers
Good Morning,
Thank you for the feedback.
We love to hear that we are doing well and you were happy with the service that was provided.
Please let us know if there is anything else that you need help with.
Kind Regards
Jonathan @ Shell Energy UK
Dawn was so helpful and went above and…
Dawn was so helpful and went above and beyond to help. So refreshing for an energy company.
November 21, 2023
Reply from Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Dawn and we look forward to speaking with you in the future.
Many thanks, Lisa@ Shell Energy UK
Reply from Shell Energy for Business Customers
Good Morning,
Thank you for your review, it’s great to hear we have excelled in our service to customers and your feedback will be passed on to our team.
Many Thanks
Hasnath @ Shell Energy UK
Best support in the business
As ever, superb, speedy service from the CS Team. 5 stars for Barbara.
November 6, 2023
Reply from Shell Energy for Business Customers
Good Morning
Thank you so much for taking the time to leave a really positive rating and feedback. We really appreciate it. Your feedback will also be passed onto Barbara and we look forward to speaking with you in the future.
Many thanks
Hasnath @ Shell Energy
I received an estimated bill but should…
I received an estimated bill but should have received a bill based on the actual meter reading that I had already submitted. I spoke to Lisa Neale in customer services who rectified the problem while I remained on the call. Thank you Lisa, excellent service.
November 2, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you for your amazing 5 star review, this has been passed onto Lisa.
We work hard to ensure our customer receive great service and are happy that we have achieved this for you.
Please let us know if there is anything else we can help with.
Kind regards
Dawn @ Shell Energy Uk Ltd
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