Excellent customer service manager Dawn who helped us move our son with autism from the business rate due to his supported living charity no longer leasing his flat. His standing charge was huge as ch... See more
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Excellent help when calling however I would suggest your billing is clearer as I received nine (9) separate credit/bills which confuses every. Fortunately this time I did receive an email confirming e... See more
Company replied
Thank you Lisa Neale, you are always so helpful and provide me with first class customer service. Nothing feels too much when I need assistance. Your colleagues also are very helpful like Steffan, Aus... See more
Company replied
A pre contract setup call to make sure before our energy switched all the details were correct, nice to receive as previous supplier could not have made so many mistakes, useless throughout contract... See more
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Company details
- Energy Supplier
- Electric Utility Company
- Energy Equipment and Solutions
- Gas Company
- Green Energy Supplier
About Shell Energy for Business Customers
Written by the company
THANK YOU FOR TAKING THE TIME TO WRITE A REVIEW
Your feedback is important to us. We learn from your comments and use them to develop our products and improve our service.
GET IN TOUCH
If you have an outstanding concern and need a quick response, the fastest way to do so is to contact our team directly at SEUKL-resolutions@shell.com. The team can resolve most queries or issues very quickly. If you add 'TRUSTPILOT' to the subject line of your email we can identify it and jump it to the front of the queue.
A BETTER ENERGY FUTURE
At Shell Energy, we offer a simple and reliable solution for managing your energy costs and planning your sustainability roadmap. We supply 100% renewable electricity as standard, gas and bespoke cleaner energy options to businesses across the UK.
Switch energy supplier to keep your business powered with energy solutions which benefit your business and the planet.
Contact our team to find out more.
ARE YOU A HOME ENERGY CUSTOMER?
Visit the Shell Energy for Home Customers page to leave a review.
The Shell Energy Team
100% RENEWABLE ELECTRICTY AS STANDARD
When you purchase renewable electricity from us, we match 100% of your electricity with Renewable Energy Guarantees of Origin (REGOs).
Find out more at https://uk.shellenergy.com/renewables
Contact info
Shell Energy UK Limited, Elder House, 586-592 Elder Gate , MK9 1LR, Milton Keynes , United Kingdom
- 0330 088 2679
- SEUKL-resolutions@shell.com
- shellenergy.co.uk/business
4.7
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very helpful lady
A very helpful lady, Barbara, she helped me on the phone and on my i-pad. Sorted in a few minutes.
October 30, 2023
Reply from Shell Energy for Business Customers
Good Afternoon Wendy
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Barbara and we look forward to speaking with you in the future.
Many thanks,
Lisa @ Shell Energy UK
Quick and efficient :)
October 27, 2023
Reply from Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto the team and we look forward to speaking with you in the future.
Many thanks, Lisa@ Shell Energy UK
Imprssive COT service
I have just completed a change of tenancy for a new customer of mine with Shell. From sending the mail with the completed form to Shell, Steffan completed it into my customers name within 49 minutes. In 25 years in the industry I never seen one done as fast or efficiently as that. Great to experience.
October 26, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning Richard,
Thank you for the great review.
We love hearing when our customers get a great service from our team, we aim to be as efficient as possible! We will pass this feedback on to Steffan.
If there is anything else you need, please do not hesitate to get back in touch.
Kind Regards,
Jonathan @ Shell Energy UK
Excellent and fast customer service,
October 17, 2023
Reply from Shell Energy for Business Customers
Good Afternoon,
Thank you so much for the feedback, we love to hear that our Customer Service team is doing well. We will pass the feedback on and please do not hesitate to get back in touch if there is anything else we can help with.
Kind Regards,
Jonathan @ Shell Energy UK
Customer service is excellent
Customer service is excellent, if you have a question you don't have to spend hours waiting for your call to be answered. I was kept informed of events by emails that are simple to understand and when my request was complete. thanks to Barbara - Steffan and Jonathan.
October 11, 2023
Reply from Shell Energy for Business Customers
Good morning Iain,
Thank you for your review, it’s great to hear we have excelled in our service to customers and your feedback will be passed on to Barbara, Steffan and Jonathan!
Here at Shell Energy UK we are very passionate regarding customer service and we are very happy to hear we have got it right.
Kind Regards
Cody @ Shell Energy UK
Reply from Shell Energy for Business Customers
Good morning Pelwatte
Thank you so much for the 5* review. We love hearing how helpful the team have been and we will be sure to pass this feedback on to Barbara!
Please do not hesitate to get back in touch if you need anything else.
Kind Regards,
Cody @ Shell Energy UK
Austin from Shell Energy was very…
Austin from Shell Energy was very helpful in resolving my queries and responding extremely quickly
October 2, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning,
Thank you for the feedback.
We are really glad to hear that Austin was able to resolve this matter for you and we have passed your comments onto him.
If you need anything else in the future please do not hesitate to get back in touch!
Kind Regards,
Hasnath@ shell energy
Lisa Neale @ Shell is always very…
Lisa Neale @ Shell is always very responsive and helpful whenever we have a query.
September 14, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning Michele
Thank you for your kind words and 5 star review.
This has been passed onto Lisa.
We love to hear feed back from our customers.
Kind regards
Dawn @ Shell Energy Uk Ltd.
Excellent Customer Service
Rang and spoke to Dawn as we needed online access to our account and I was having trouble logging in.
We were wanting to print off copies of our invoices from the past 3 yrs which would have been a lengthy task but Dawn said that she could do that for me and send them to me on email, which she did straight away. Dawn also sorted out our online access too.
Great service!!
September 10, 2023
Reply from Shell Energy for Business Customers
Good Morning,
Thank you for your 5 star review regrading your recent experience with us.
We pride ourselves on excellent customer experience and your very kind comments will be passed onto Dawn.
Kind Regards
Hasnath @ Shell Energy UK ltd.
austin was very helpful and quick :)…
austin was very helpful and quick :) thanks eliese
September 5, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good morning Eliese,
Thank you for your review, it’s great to hear Austin was very helpful and quick!
Here at Shell Energy UK we are very passionate regarding customer service and we are very happy to hear we have got it right.
Many Thanks
Cody @ Shell Energy UK
Steffan is a gem!
Steffan is always a pleasure to talk to he is like a breath of fresh air and always answers queries and solves problems. I wish all energy providers had s Steffan!
August 30, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon,
Thank you for kind your review.
Your comments will be passed on the Steffan.
Kind Regards
Hasnath @ Shell energy UK Ltd
QUICK RESPONSES
I always get very quick responses when requesting information from Customer Services.
August 22, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning Loren
Thank you so much for the great review. We love hearing how helpful the team have done and we will be sure to pass this feedback on to Austin!
Please do not hesitate to get back in touch if you need anything else.
Kind Regards,
Lisa @ Shell Energy
Fantastic Customer Service
Barbara was a really good communicator - explained everything clearly and also was bright in tone and reassuring of everything. I was actually very impressed with the experience.
August 11, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon Debbie,
Thanks for the great review!
We will pass the feedback onto Barbara and we hope that if you need anything again in the future we will be able to help out!
Best Wishes
Jonathan @ Shell Energy UK
Wonderful Company
I spoke to a lovely man called Adrian who talked me through the whole process. He was kind and gave me the different options. I was with Shell at my old property and wanted to stay with them for their excellent service and customer service.
August 14, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon,
Thanks for the lovely feedback.
We will get this passed over to the relevant department and if you have any other queries please do not hestiate to reach out.
Kind Regards,
Jonathan @ Shell Energy UK
Very efficient and courteous service
My query was responded to and completed on the same day it was raised - can't get better than that!
July 27, 2023
Reply from Shell Energy for Business Customers
Good Morning Debbie.
Thank you for your review and kind words, This has been passed onto Barbara.
Our team work hard to deliver great customer services and we love to hear when we get it right.
Kinds Regards
Dawn @ Shell Energy UK
Austin was very helpful
Austin was very helpful and he was happy to provide me the invoices.
July 28, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good morning Priya,
Thank you so much for the great review. We love hearing how helpful the team have done and we will be sure to pass this feedback on to Austin!
Please do not hesitate to get back in touch if you need anything else.
Kind Regards,
Cody @ Shell Energy UK
Cody was extremely helpful and a credit…
Cody was extremely helpful and a credit to your organisation.
July 26, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Thank you so much for sharing your experience with us.
We really appreciate you taking the time to share your 5 star rating with us. Your feedback will be passed onto Cody.
Kind Regards
Hasnath @ Shell Energy UK Ltd
Liam and Sharon were so helpful to sort…
Liam and Sharon were so helpful to sort out my issues
July 17, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Thank you so much for your 5-star review! We will share this with Liam and Sharon to let them know to keep up the amazing work.
We look forward to speaking with you in the future.
Kind Regards,
Hasnath @ Shell Energy UK Ltd
Easy to deal with and quick to respond
Easy to deal with and quick to respond. Dealt with my query 1st time of asking
July 13, 2023
Reply from Shell Energy for Business Customers
Thank you for your kind words!
We are delighted to hear you had a wonderful experience with us.
If you ever need any assistance in the future please don't hesitate to reach out.
Kind Regards,
Hasnath @ Shell Energy UK LTD
Always a pleasant experience with Shell…
Always a pleasant experience with Shell Energy business team - just naming a few - Hasnath, Barbara and Austin!
July 14, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon,
Thank you for the amazing review! This feedback will be shared with the team.
If there is anything else we can help with please get in touch!
Kind Regards,
Jonathan @ Shell Energy UK LTD
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