Excellent customer service manager Dawn who helped us move our son with autism from the business rate due to his supported living charity no longer leasing his flat. His standing charge was huge as ch... See more
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Excellent help when calling however I would suggest your billing is clearer as I received nine (9) separate credit/bills which confuses every. Fortunately this time I did receive an email confirming e... See more
Company replied
Thank you Lisa Neale, you are always so helpful and provide me with first class customer service. Nothing feels too much when I need assistance. Your colleagues also are very helpful like Steffan, Aus... See more
Company replied
A pre contract setup call to make sure before our energy switched all the details were correct, nice to receive as previous supplier could not have made so many mistakes, useless throughout contract... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Energy Equipment and Solutions
- Gas Company
- Green Energy Supplier
About Shell Energy for Business Customers
Written by the company
THANK YOU FOR TAKING THE TIME TO WRITE A REVIEW
Your feedback is important to us. We learn from your comments and use them to develop our products and improve our service.
GET IN TOUCH
If you have an outstanding concern and need a quick response, the fastest way to do so is to contact our team directly at SEUKL-resolutions@shell.com. The team can resolve most queries or issues very quickly. If you add 'TRUSTPILOT' to the subject line of your email we can identify it and jump it to the front of the queue.
A BETTER ENERGY FUTURE
At Shell Energy, we offer a simple and reliable solution for managing your energy costs and planning your sustainability roadmap. We supply 100% renewable electricity as standard, gas and bespoke cleaner energy options to businesses across the UK.
Switch energy supplier to keep your business powered with energy solutions which benefit your business and the planet.
Contact our team to find out more.
ARE YOU A HOME ENERGY CUSTOMER?
Visit the Shell Energy for Home Customers page to leave a review.
The Shell Energy Team
100% RENEWABLE ELECTRICTY AS STANDARD
When you purchase renewable electricity from us, we match 100% of your electricity with Renewable Energy Guarantees of Origin (REGOs).
Find out more at https://uk.shellenergy.com/renewables
Contact info
Shell Energy UK Limited, Elder House, 586-592 Elder Gate , MK9 1LR, Milton Keynes , United Kingdom
- 0330 088 2679
- SEUKL-resolutions@shell.com
- shellenergy.co.uk/business
4.7
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding Lisa
Not for the first time Lisa Neale has provided outstanding customer service. What a pleasure to work with such a professional.
July 13, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning Steve,
Thanks for the 5* review, we will be sure to pass this feedback on to Lisa!
Please let us know if there is anything else you need help with.
Kind Regards,
Jonathan @ Shell Energy UK Ltd
Barbara is the most pleasant
Barbara is the most pleasant, helpful Shell representative I've spoken with since inheriting a contract.
Barbara can see the common sense of a problem.
The highest praise is not enough.
July 12, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon David,
Thank you for the great review. We love hearing how well the team have done and we will be sure to pass this feedback on to Barbara.
Please do not hesitate to get back in touch if you need anything else.
Kind Regards,
Jonathan @ Shell Energy UK LTD
Excellent customer service from Barbara
Excellent customer service from Barbara.
I had a number of queries relating to inability to submit meter readings through the B2B Portal. Barbara responded and resolved all the queries promptly. Having dealt with many utilities companies over a number of years, I have to commend Shell as they are a breath of fresh air to deal with !
July 5, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you for your 5 Star review.
This has been passed onto to Barbara.
Here at Shell Energy UK we work hard to ensure our customers have the very best service.
Kind Regards
Dawn @ Shell Energy UK Ltd
BEST SUPPLIER FOR CUSTOMER SERVICE - FACT!
Full disclosure, I'm an energy broker. So this review is based on 10 years experience in dealing with energy suppliers and how Shell compare to the others. I deal with suppliers day in and day out, they are all terrible. That is apart from Shell, who have the best customer service of any electricity supplier. Others should learn from them on how to delivery excellent customer service. As an example today I was able to email Shell, get several responses within minutes and have my detailed query resolved within an hour. Love this supplier, wish the others were the same.
July 5, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning Steven
Thank you for your taking the time to leave a 5 star review and kind words.
Our team work hard to deliver outstanding customer service, i am pleased you had a great experience with our team.
your comments have been passed onto Steffan.
Kind Regards
Dawn @Shell Energy UK ltd
Reply from Shell Energy for Business Customers
Good Afternoon Mr O'Brien
Thank you for your kind 4 Star review.
Here at Shell Energy UK Ltd We work hard to ensure our customer's feel supported and Valued.
This has been passed onto Stefan.
Kind Regards
Dawn @ Shell Energy UK Ltd
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you so much for taking the time to leave a really positive rating and feedback. We really appreciate it. Your feedback will also be passed onto Steffan and we look forward to speaking with you in the future.
Many thanks
Lisa @ Shell Energy
Jonathan picked up straight away and…
Jonathan picked up straight away and was really helpful. Fixed my issue quickly, great customer service.
June 7, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning
Thank you for the great review.
We will make sure your feedback is passed onto Jonathan.
Please let us know if there is anything else you need.
Kind Regards,
Lisa @ Shell Energy
Many thanks Austin for the quick reply…
Many thanks Austin for the quick reply which included all the information required
June 5, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning Carrie,
Thank you for the great review.
We will make sure your feedback is passed onto Austin.
Please let us know if there is anything else you need.
Kind Regards,
Jonathan @ Shell Energy UK
Barbara was fantastic and so helpful
June 1, 2023
Reply from Shell Energy for Business Customers
Good Afternoon Nigel.
Thank you for kind your review.
Your comments will be passed on the Barbara.
Kind Regards
Dawn @ Shell energy UK Ltd
Austin
Austin, an absolute star, query sorted in amazingly fast time, a credit to your team and organisation.
May 31, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon Caroline.
Thank you for your 5 star review regrading your recent experience with us.
We pride ourselves on excellent customer experience and your very kind comments will be passed onto Austin.
Kind Regards
Dawn @ Shell Energy UK ltd.
Dealing with Cody at Shell business…
Dealing with Cody at Shell business energy has been an absolute pleasure, great to have a receptive person looking after our accounts. Keep it up!
May 17, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Thank you so much for taking time out to leave a wonderful review. We are thrilled to hear you had a great experience with Cody. We will make to pass the feedback to Cody.
Kind Regards
Hasnath @ Shell Energy UK Ltd
Dawn Rice
Dawn Rice, our account manager at Shell Energy, has been exceptional. She consistently demonstrates a high level of professionalism and responsiveness, ensuring our customers' accounts are well-organised and managed efficiently. Her proactive approach to addressing any concerns or issues is greatly appreciated. We highly recommend Dawn's services to anyone in need of a knowledgeable and dedicated account manager.
April 27, 2023
Reply from Shell Energy for Business Customers
Good Afternoon,
Thank you for the feedback, we love to hear how well our team are doing!
We will make sure to pass the feedback onto Dawn.
If there is anything else you need help with, please do not hesitate to reach out!
Kind Regards, Jonathan @ Shell Energy UK
Quick response Customer Service
Submitted various forms to Shell Customer Services for action on the Gas account. I received immediate receipt notification and a follow up email shortly after when the action had been completed. Very slick :-)
April 28, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon.
Thank you for your 5 Star review.
We pride ourselves on great customer service.
Your comments have been passed to the Customer Service team.
Kind Regards
Dawn @ Shell Energy Uk Ltd
Very quick response
Very quick response to a business request.
Clear communication and issue solved within a day
April 26, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon Debbie.
Thank you for your kind review, Our team work hard to ensure our customers receive a good experience with us.
Your comments have been passed to Austin.
Kind Regards
Dawn @ Shell Energy UK Ltd.
best website
April 11, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good morning Thomas,
Thank you for the 5* Review! Glad to hear you like our website.
I will be sure to pass on the feedback to the teams at Shell Energy UK.
Many thanks,
Cody @ Shell Energy
Friendly quick service on the telephone.
April 5, 2023
Reply from Shell Energy for Business Customers
Good Morning,
Thank you for taking time to write such a positive review. We truly appreciate your feedback and are thrilled to hear you had a great experience with us.
Kind Regards
Hasnath @ Shell Energy
Reply from Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Our customer experience team are dedicated to acknowledging our customers’ requirements, and we are always happy to help!
Your feedback will also be passed onto the team and we look forward to speaking with you in the future.
Kind Regards
Hasnath @ Shell Energy
The easiest COT I've ever done.
The easiest COT I've ever done.
Dawn Rice has been an excellent contact since my company transferred our Gas accounts to yourselves, and keeps me updated to any issues or changes
March 23, 2023
Reply from Shell Energy for Business Customers
Good morning Lesley,
Thank you for your review!
I am so glad to hear Dawn has been great at account managing your accounts!
We really appreciate your 5 star review, and we will make Dawn aware. If you need anything else in the future please do not hesitate to get back in touch!
Many thanks,
Cody @ Shell Energy UK Limited
Great communication and very helpful
Great communication and very helpfull
March 15, 2023
Unprompted review
Reply from Shell Energy for Business Customers
Good morning David,
Thank you for a 5* review. We are delighted to hear we were helpful and had great communication with you.
I will make sure this feedback is passed to the team.
Many thanks
Cody @ Shell Energy UK Limited
Very helpful and knowledgable staff
Very helpful and knowledgable staff. Problem easily solved
March 10, 2023
Reply from Shell Energy for Business Customers
Good Morning,
Thanks for the feedback.
We are really glad to hear that Barbara was able to resolve this matter for you and we have passed your comments onto her.
If you need anything else in the future please do not hesitate to get back in touch!
Kind Regards,
Dawn @ shell energy
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