Shelter-Adams ltd Reviews 

416
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the polite, helpful staff who communicate clearly, arrive punctually, and work efficiently throughout the entire project. Many consumers point out that the team goes above and beyond to protect furnishings and maintain a professional attitude. Some people also felt that the pricing was very reasonable while delivering top-class results for heating systems. Reviewers frequently mention the clean, tidy finish, prompt rubbish removal, and the high standard of modern boiler and radiator installations. Clients note that everything runs smoothly from initial quotation to final completion without causing any unnecessary disruption.

What people talk about most

Service

Consumers find service to be exceptionally positive, highlighting professional advice and excellent fitting... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and great... See more

Quality

People report positive experiences with quality, noting that the workmanship is excellent and completed to a... See more

Product

Reviewers highlight positive aspects of product installations, noting that the work was smooth and... See more

Price

Clients share positive opinions on price, consistently highlighting competitive quotes and excellent value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were suddenly left (entirely at our own fault) without hot water and central heating when our ancient boiler finally gave up the ghost. This company, at their busiest time of the year, came to ou... See more

Rated 5 out of 5 stars

An amazing service from Shelter-Adams. As soon as we called Rob, we had a friendly and professional welcome. We had our old water tanks removed and a Worcester Bosch combination boiler installed. Rob... See more

Rated 5 out of 5 stars

Rob was amazing, gave me a quote and answered all my questions patiently and was so helpful. Installed my new Combi boiler as planned. No problems everything went well. Cleaned up after themselves an... See more

Rated 5 out of 5 stars

The radiators were lukewarm having been fine last Winter. We contacted Shelter Adams and Rob popped round, was very polite and knowledgeable. We received the quote, which was very reasonable. Ad... See more


Company details

  1. Gas Engineer
  2. Bathroom Remodeler
  3. Gas Installation Service
  4. Oil & Natural Gas Company
  5. Plumber

Written by the company

As industry experts, we can provide a full range of services and solutions. We ensure that all of our customers receive the very best service every time. Our team are trained to work safely and confidently within any environment, delivering efficient, tidy and certified solutions. Based in Worcestershire, we have been trusted and relied upon customers throughout the area and have developed an excellent reputation for the high quality workmanship and great customer service we consistently deliver.


Contact info

4.9

Excellent

TrustScore 5 out of 5

416 reviews

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No recent history of asking for reviews

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4.9

All reviews

(416)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Worcester Bosch breakdown

Excellent prompt service , have used Shelter Adams for annual boiler service for last 2 years . Ageing boiler developed fault - water dripping from underneath , attended first call following day , all fixed within an hour . Very happy customer .

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Professional service…

The engineer arrived very punctually having told me he could get there slightly earlier. Did the job gave advice was very professional and tidy with his work. I would recommend him to anyone and I generally don’t give recommendations. Thanks very much.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Booked in for a Bosch boiler service

Booked in for a Bosch boiler service, customer service is excellent, engineer was excellent (hubby said this, so he must have been!) Would highly recommend to other and would more than happy to give to them more work next time. Don't delay, book today.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

It was simple

It was simple. Everyone always worries about getting ripped off my 'hidden fee's' or 'call out charges'. None of that.

Rob communicated well throughout and Adam did a fantastic job.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Professional service

Shelter-Adams managed to fit in our small job really quickly and price matched another quote. We were really impressed by their diligence and professionalism and would definitely recommend.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent firm for heating & plumbing work.Rob of Shelter Adams was very helpful…

Rob of Shelter Adams was very helpful from the start. He was happy to visit site and answer any questions I had. The quote was very competitive and they stuck to it. Whenever I called or emailed, I got a quick & positive response.
When it came to the work itself, the workmen were polite, efficient & tidy. They gave me confidence that I was getting a good job done. The standard of the workmanship is excellent.
Overall, I was very happy with this firm and would highly recommend them for plumbing & heating work.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Locked out oil fired boiler

Our oil fired boiler, locked out yesterday
After speaking to the guys at Shelter-Adams ,an engineer was booked in to call out to us the following morning.
He arrived promptly as planned sorted our boiler haveing two faults!
He explained the faults to us which was appreciated.
True 5 star company

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and efficient Service.

Reliable and efficient Service.
Installed our Combi boiler and services it, our central heating and gas fire annually.
Yesterday removed an old radiater and installed a new. one.
Arrived when they said they would and cleared up once the task was done.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and friendly service provided

A really great service, friendly and efficient.
Shelter Adams fitted a new boiler for us and delivered a great job.
Executed all they specified in quote professionally and communicated well throughout the process.
Kept tidy through job and did a good clean up after work.
Would definitely recommend

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service end to end!

Shelter Adams came recommended to us from
a family member when we needed a new immersion heater installation. Rob came out to visit us and was very knowledgeable and helpful in suggesting different systems to suit our needs. The job was accepted and booked in within a fair time frame. The team then came out to complete the install. The operatives were very polite, professional and left the property clean and tidy after the works. All in all a great company to deal with and I’ll definitely recommend them!

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

I could have picked any company,

I could have picked any company as I new I needed to replace my back boiler and replace all my ancient radiators. Who to choose? Shelter - Adams Ltd was the one I chose. I would truly recommend this company. The Shelter-Adams team (William & Harry) were exceptional and worked very hard during the whole week to remove and replace, under some difficult conditions, without hassle and with ease. And tidied up along the way. I would give more than 5* if I could. So a big BIG thank you to your company Rob and your great team of workers 10/10

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Worcester Bosch Heatslave Outoor Oil Boiler

Started with a knowledgeable thorough survey. (Replacement of faulty indoor boiler). Speedy quote. Installers arrived on time. Courteous, hard working and pleasant. Professional installation completed quickly and neatly all in one day. Handed over with all paperwork finished and demonstration of how to use. A Very Good Experience. Very Satisfied.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great after service during the festive season!

Four months after a full service of our heating system by Shelter Heating we had a boiler breakdown following the fitting of a new shower by a third party plumber. The plumber couldn’t help! However during his time off, during the festive period, Rob Shelter, remotely guided us through a restart protocol and eventually we got the boiler rebooted. I couldn’t recommend this company more highly :-)

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, had a problem with boiler and an appointment was swiping. Kept me updated on ETA, arrived fixed the problem and even replaced faulty hinge. They certainly will have my business in the future.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Experience

Very professional company , explained in detail work to be carried out at every stage to completion which gave confidence and trust in there workmanship

Further to this a further problem arose which was diagnosed and completed successfully within the following 24 hours

I would highly recommend Rob and his team

December 11, 2024
Unprompted review

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