First of all the customer service is excellent! They are kind, understanding, professional, and friendly. The ring is ordered is just as pictured and even more beautiful than I expected. The process o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had great experience with She Said Yes. All jewelry custom made arrived as ordered. I ordered several items and each one looks beautiful, great work, nice colours and I’m very happy. After I mad... See more
Company replied
So much fun to shop around and look for a ring for your special day and this site has made it exciting and easy to use. Of course I had to pick like five different things but process of elimination. O... See more
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I found the perfect ring and was able to customize it to my preferences with the color of gold and stones because we are not diamond people. It was quick and easy and the site has regular discounts.... See more
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Company details
Written by the company
She Said Yes is a jewelry brand built on a double promise: love for each other and care for the planet. We specialize in engagement rings crafted with lab‑grown diamonds and 100% recycled gold. Every piece is conflict‑free, fully traceable, and ethically made. We believe a true commitment should not only shine on your finger but also help protect the world we share. From design to delivery, we walk with you through every meaningful moment. Because your “yes” deserves a symbol that is as responsible as it is beautiful.
Contact info
United States
- 1-888-300-2383
- service@shesaidyes.com
- shesaidyes.com
4.7
Excellent
942 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to use
February 6, 2026
Unprompted review
Reply from SHE SAID YES
Thank you so much for your positive review! We're thrilled to hear our website is very easy to use and that you enjoyed a smooth and pleasant shopping experience. We truly appreciate you taking the time to share your feedback with us.
beautiful quality jewelry
Found beautiful quality jewelry. My favorite part is that I can customize it exactly how I want it. Love everything about this site!
February 5, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your wonderful review! We're thrilled to hear you found beautiful, high-quality jewelry on our site. It's especially gratifying to know you appreciate our customization options - we believe that personalization adds a special touch to every piece. We're delighted that you love everything about our site. Thank you again for choosing us for your jewelry needs!
Cheap costume jewelry
Found this site and saw some ring styles I loved online. Ordered one. When it was received I was in shock. I knew I wasn’t getting any “high quality fine jewelry” based on the price, but the ring has no weight to it and feels like something you could buy at Claire’s for $15. Exchanged it for a different one and had the same experience when I received the second one. I foolishly tried one last time and am now stuck with two rings that I would be embarrassed to wear in public. The pictures on the site do not accurately represent what you will receive, please check the many negative reviews available before you buy from this company. I would post photos, but see nowhere to do that here on trustpilot.
October 4, 2025
Unprompted review
Reply from SHE SAID YES
We sincerely appreciate your feedback and want to clarify the situation to ensure transparency for both you and future customers.
Our records indicate that in August, you ordered a Replica Ring from our "Try at Home" program. These replicas are made from alloy and simulated stones, designed solely to help customers test style, fit, and sizing before committing to a fine jewelry purchase. Importantly:
Replica rings are free—the full amount is refunded upon shipment.
They are not intended for daily wear and are marked as such in product descriptions.
In October, you used the refunded store credit to purchase a fine jewelry ring (not the same design as your replica). This order was successfully delivered on October 15th, and as per our policy, you had 30 days to return it if unsatisfied. Unfortunately, your request for a return came on February 4th, well beyond this window.
While we’re unable to process a refund now, we’d still like to help. Please contact our team directly, and we’ll explore alternative solutions.
We regret any confusion and encourage all customers to review product details (including our Replica vs. Fine Jewelry distinctions) before purchasing. Thank you for giving us a chance to address your concerns.
Very disappointed with my experience
Very disappointed with my experience. I paid £960 for a ring that I never received. The parcel was released without ID being checked, and the Post Office confirmed this in writing. Despite this, the company refused to issue a full refund and instead asked me to pay 50% for a replacement.
I have had to chase this multiple times, visit the Post Office twice, and now open a bank dispute to get my money back. Poor customer service and poor responsibility for delivery issues. I would not recommend.
February 5, 2026
Unprompted review
Reply from SHE SAID YES
We sincerely apologize for the frustration this situation has caused. We understand how disappointing it must be to pay for an item you never received, especially after providing written confirmation from the Post Office that the parcel was released without proper ID verification.
While we fully believe you did not receive your order, our fraud prevention policy requires a police report reference number to process refunds or replacements in cases where a parcel has been collected but cannot be verified. This is a standard procedure to protect both our customers and our business.
To resolve this quickly:
A police report can usually be filed online or by phone in minutes.
Once received, we will immediately issue a full refund or send a free replacement—your choice.
We regret that this additional step is necessary, but it ensures a fair and secure resolution for all parties. Our team is happy to assist if you need.
Finally, a birthstone ring!!
I enjoyed choosing stones and settings....and I've wanted a birthstone ring for a few years!
February 4, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your enthusiastic review! We're delighted you found the perfect ring after searching for years. It's wonderful to hear you enjoyed our customization process, selecting both stones and settings. We hope your new ring brings you joy every time you wear it. If you have any questions about your purchase, please don't hesitate to contact our customer service team. Thank you for choosing us for this special purchase!
Reply from SHE SAID YES
Thank you for your positive feedback. We're glad you had a good experience with us and appreciate your support.
Amazing and easy
February 3, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your positive feedback. We're thrilled to hear that you found our service amazing and easy. At SHE.SAID.YES, we strive to make the process of selecting and purchasing fine jewelry as smooth and enjoyable as possible. Your feedback is greatly appreciated, and we're glad we could meet your expectations. We hope you'll think of us for your future jewelry needs.
Amazing experience
Amazing experience
I have bought 2 beautiful pieces for a solitaire heart for my wife to be and also a ring for myself and the jewelry sent is just incredible thank you ssy for being part of this special moment for us
February 1, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for sharing your amazing experience with us! It's wonderful to know that our jewelry has met your expectations and will be part of a special moment in your lives. We take great pride in crafting high-quality pieces that can symbolize love and meaningful occasions.
We appreciate your trust in SHE.SAID.YES for such important purchases. We hope that both pieces will bring you and your wife-to-be joy for years to come.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again for other special occasions.
Do not buy Trust Me Deceptive lieing people
(Update) After your response from my other 1 star review. Your platform is NOT transparent of stones.. RIP OFF not only that. Why are u using the words precious. A cz is not precious. A cz is a piece of plastic hypothetically speaking but not plastic. you do not write in (CZS Cubic zarconian) wich is gum ball machine stone ring for 1500 hypothetically. You dont pay for a 1500 dollar 10k rose gold ring with complementary stones that are czs. And they dont state the complamentery stones are czs. But u state the the other stones and make up using the same words for the czs making individual think there getting a high quality stone. Before i purchased i knew the stones because i looked every one up and its hardness. U never stated the complimentery was czs until it was to late. I purchased because of how yall stated everything making it look as if best other than a cz which is cubiczarconian. Do not buy from these scammers. They prey on people by what and the way they advertise. After your response. Ive caught yall in lies and have proof. No one would pay 1500 dollars for czs 10k rose gold ring if they new the riality these days then you sucker them by insinuating these stones are of worth quality. They are not and I would have never purchased this ring if you would have stated they were czs because before i purchased i looked up the stones and qualities but u never said czs. like other customers were and have stated. What yall are doing is wrong and are baiting people. I have documents of yall lieing to me about the ring. Yall state the composition of ther other stones but not the words czs because like yall stated cheap zarconians. Yall are lires and yall will be exposed shame on you for preying on people. Yall even know not to state cubic zarconian probably because you know they are cheap cheap very easy like plastic but WRITE LAB CREATED under LAB GROWN. CZS say would scratch break and cloud. CZS ARE RIGHT NEXT TO PLASTIC IN MY OPINION NOT only that just research the pros and cons and chemical make. Look up how much czs are worth these days.... ask a local jewelry store..... They pretty much put plastic in the ring id compare. Me purchaseing the ring of complementary stones is not the point. Ididnt think yall would go as low as what you did the way you labeled everything. ONLY THAT I HAVE YOUR STATEMENTS LIEING TO ME!!!. THERE ARE MUCH BETTER QUALITY LAB CREATED STONES THAN CZS. THATS WHY YOU GAVE FOR FREE BECAUSE CZS ARE CRAP. AND U LEAVE THE IMPRESSION UNDER THE WORD LAB CREATED LIKE WERE GETTING HIGH QUALITY AND IN REALITY WERE GETTING POOP. WITH SOME GOLD. YALL ARE LIERS MEANING YOU HIDE WHAT SHOULD BE DESCUSED AND MANIPULATE
January 25, 2026
Unprompted review
Absolutely stunning jewelry
Absolutely stunning jewelry. 10/10 recommend.
January 31, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your glowing review! We're delighted that you love our jewelry. Your recommendation means a lot to us, and we're grateful for your support. We hope to continue exceeding your expectations in the future.
I had a very disappointing experience…
*Update: I am unsure why this platform wont allow me to reply or add photos, but your reply makes it seem like it is a perfect match in natural lighting. That is not the case. I just happen to notice the difference under a florescent light. As is human, now that I have noticed it, it is glaringly obvious. I was never told that when the repair is completed that a different stone would be used. As your company is the one who made the ring in the first place, I am confused why you would imply you're unable to replace the stone with the correct one. It is not discontinued or old, it was well within the warranty time, and I still had to chase down answers every step of the way. I would also like to note, since you looked into the issue after I gave you the order number, that I had to ask multiple times and even convince the customer service representative I was dealing with to a) refund the cost of shipping, b) that the ring even still needed to be repaired, and c) had to clarify multiple times that it would be handled correctly the second time around. Your response makes it sound as though you put all the effort in to resolve the issue, when in fact you did not. If you really wish to discuss it further, you're more than welcome to contact me, but I will not chase down responses again. I need a company that is transparent and honest and responsive when they've made an error. Not trying to deny a mistake was made in the first place.*
I had a very disappointing experience with She Said Yes.
I sent my wedding ring in for repair and it was returned to me not fixed. After pushing back, the company agreed to redo the repair and refunded the cost of shipping.
However, a few days after receiving the ring back, I noticed under fluorescent lighting that a different-colored stone had been installed during the repair. The mismatch is obvious and was never disclosed to me. This was not the ring I sent in.
At that point, I no longer trusted the company with something as important and sentimental as my wedding ring, so I took it to a local jeweler to have it professionally fixed instead.
Between sending the ring back unfixed the first time, the back-and-forth required to get the issue addressed, and ultimately having the appearance of my ring altered without my consent, this was an exhausting and unacceptable experience. I would strongly caution anyone considering sending an important or sentimental piece here for repair.
November 22, 2025
Unprompted review
Reply from SHE SAID YES
We truly appreciate you taking the time to share your feedback, and we want to sincerely apologize for the frustration and disappointment this repair process has caused you.
We understand how important your wedding ring is to you, and we want to assure you that we made every effort to resolve each issue you encountered:
1. When the ring initially wasn't properly repaired, we immediately offered to redo the work at no cost
2. We covered all return shipping expenses as our responsibility
3. When the original stone couldn't be returned to us, we provided a complimentary replacement
Regarding the color variation under fluorescent lighting, we want to explain that this is indeed an optical phenomenon. While the replacement stone is an exact match in natural light, subtle differences in composition between stone batches can sometimes cause minor variations under specific lighting conditions.
We completely respect your decision to have the work completed locally after these experiences. Your trust means everything to us, and we're using this as an opportunity to improve our communication and repair processes, especially for sentimental pieces like your wedding ring.
If you'd be open to it, we'd welcome the chance to discuss this further with you personally.
Fantastic service and ability to…
Fantastic service and ability to customise ring.
January 30, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your fantastic review! We're delighted you enjoyed our service and customization options. Your satisfaction is our priority, and we're glad we could meet your expectations.
No problems
January 27, 2026
Unprompted review
Reply from SHE SAID YES
Thank you! We're glad you enjoyed our service and customization options.
Reply from SHE SAID YES
Thank you for your kind words! We're delighted you had an amazing experience with us.
Highly recommend
Super easy to use the website and design the perfect ring
January 27, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your recommendation! We're thrilled you found our website user-friendly and were able to design your perfect ring. We appreciate your feedback and are glad we could meet your expectations.
Reply from SHE SAID YES
Thank you! We're pleased you enjoyed our website and found our assistance helpful.
It was great experience and easy to…
It was great experience and easy to figure everything out
January 25, 2026
Unprompted review
Reply from SHE SAID YES
We're delighted you had a great experience! Thank you for appreciating our user-friendly approach. We strive to make the process smooth for all our customers.
Love it here
January 23, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your kind words! We're delighted that you love our jewelry and service. Your satisfaction is our top priority, and we look forward to serving you again soon.
Surprising my Girlfriend with this…
Surprising my Girlfriend with this promise ring
January 22, 2026
Unprompted review
Reply from SHE SAID YES
We're excited for you and your girlfriend! Surprise gestures like this are so special. We hope the promise ring brings joy to both of you. Thank you for choosing us for such a meaningful purchase.
It was very easy to customize my ring
It was very easy to customize my ring, pricing was acurrate and I’m hoping for fast shipping
January 22, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your feedback! We're pleased to hear that you found our customization process easy and our pricing accurate. We aim to make creating your perfect ring as smooth as possible. Please note that custom rings require a processing time before shipping. Our team is working diligently to prepare your ring. Once it's ready, we'll ship it out promptly. If you have any questions about your order status, please don't hesitate to contact our customer service team. We appreciate your business and hope you'll love your custom ring!
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