Shicken Foods Reviews 82

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the products for their delicious taste, excellent quality, and wide variety, making them a staple for quick and satisfying meals. People appreciate the ease of cooking and the versatility of the items, often highlighting the authentic flavors and high protein content. The delivery service is frequently mentioned as fast, efficient, and well-packaged, ensuring products arrive frozen and ready for the freezer. The ordering process is also described as quick and easy, contributing to an overall positive purchasing experience. However, some customers also noted issues with delivery, including defrosted items and damaged packaging upon arrival, and a few experienced difficulties reaching customer service for concerns or refunds. There were also occasional comments about certain products having a bland taste, an unusual texture, or changes in recipes and nutritional information.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the taste, texture, and flavors as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Order

People report positive experiences with ordering, with many expressing satisfaction and a desire to order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly love the texture and wow so easy to cook. Char on the outside by frying but delicious from the air frier. Tried the curries too, absolutely delicious. They also sell the plain Shicken under th... See more

Company replied

Rated 5 out of 5 stars

Amazing range of products, a lovely selection for a variety of meals that are super versatile. The products come frozen and are well packaged using a great delivery firm. Looking forward to some ver... See more

Rated 5 out of 5 stars

Shicken deliver - both in terms of to your door, when expected (important for frozen products), and in terms of taste! I keep a range of Shicken products in my freezer for everything from a qui... See more

Rated 5 out of 5 stars

Everything about the purchase worked fine. I was really impressed by the Brownies... My only complaint is that the 5 box limit on Brownies is completely unreasonable when you are buying 20 meals - I u... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

82 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Quality

Some of the nicest curries I've ever had. They are Unreal!

September 1, 2025
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Reply from Shicken Foods

Hi Paul thanks so much that definitely put a big smile on our face!

Rated 1 out of 5 stars

Tikka Biryani

Tikka biryani unfortunately is very tasteless, no tikka vibe at all. It's really dry and the shicken has a kind of crunch to it, very weird. Will not be buying that again.

August 29, 2025
Unprompted review
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Reply from Shicken Foods

Hi Sarah really sorry about the experience you had, which is not the level of service we're aiming to provide, we'll 100% take your opinion on board for the next product review & keep improving the flavour & texture!

Rated 5 out of 5 stars

Great product

Tried at a food tasting event was very impressed to placed our first order

August 5, 2025
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Reply from Shicken Foods

Hi Gary thankyou so much, glad you were impressed!

Rated 1 out of 5 stars

DPD are useless!!

The delivery arrived defrosted and 1 of the meals had burst. Inside the packaging was disgusting! To be clear, this is not the fault of Shicken (their meals and kebabs all taste amazing!), and they have said they'll replace the burst meal, but DPD are not a reliable courier - this is the 2nd time I have had a delivery issue. I'm also a bit worried that the rest of the meals were defrosted, so will they be OK to eat after being refrozen?

August 6, 2025
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Reply from Shicken Foods

Hi Beth very sorry about the delivery, we've escalated the delivery issue to DPD with their diamond team so we do hope they will improve their service!

Rated 5 out of 5 stars

Delicious game changer

Firstly love the texture and wow so easy to cook. Char on the outside by frying but delicious from the air frier. Tried the curries too, absolutely delicious. They also sell the plain Shicken under the wholesale dropdown, this will be a brilliant addition to any dish! Will definitely recommend. Customer service and communication also 1st class ⭐️

July 31, 2025
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Reply from Shicken Foods

wow our team are very flattered and almost blushing! Thank you Eva your kind words definitely keep us going!

Rated 2 out of 5 stars

I loved the teriyaki kebabs

I loved the teriyaki kebabs, but each curry tasted the same, with not much flavour and no vegetables. I'm sorry
I won't be buying the curries again.

July 3, 2025
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Reply from Shicken Foods

Hi Tracey glad that you enjoyed our Kebabs, we have taken your opinion on board for the curry so we keep pushing the taste catering for all, please allow us another chance next time to give you something new to win you back!

Rated 5 out of 5 stars

Delicious!

I recently tried Shicken for the first time. Bought packs of the 4 different kebab skewers and the curries. Haven’t tried the latter yet but the skewers are awesome.

Packaged well and delivered efficiently.

Hats off to you guys!

July 2, 2025
Rated 5 out of 5 stars

First class!

Absolutely outstanding products, really can't fault anything. Service is fast and efficient with great communication

July 7, 2025
Rated 1 out of 5 stars

Everything defrosted and inedible

Paid extra for Saturday delivery. They emailed to say despatched in error on the Thursday. Arrived late Saturday totally defrosted and really warm. All went in the bin. Can't comment on taste unfortunately

July 5, 2025
Unprompted review
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Reply from Shicken Foods

Hi Aaron, genuinely sorry about the delivery! we have escalated the issue to the courier & made a formal complaint to their regional manager.

Rated 5 out of 5 stars

Delicious …

Had previously bought Shicken kebabs from Costco and find them delicious so was very pleased to get online and find more options. The website is easy to use..I ordered 2 types of kebabs..they arrived quickly, well packaged and taste delicious. Thank you. I will certainly be ordering again.

June 2, 2025
Rated 5 out of 5 stars

Great tasting food

Great tasting food,. The kebabs were fantastic!
Prompt efficient service and quick delivery. Meals arrive well-packed, undamaged and still frozen, 2 meals to a box.
The ice packs did not say if they were recyclable, nor how to dispose of the gel inside, perhaps this could be included?

April 28, 2025

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