Very disappointed with the quality. The chicken and rice are of very low quality, and the dry coconut is spoiled (rotten). I wouldn't recommend buying these items from here. Poor experience!
Company replied
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See what reviewers are saying
Good place to shop online and your purchases delivered at your door step. Very helpful for those of us living a little far from Shin-Okubo. There is everything you need from almost every country. I re... See more
Company replied
I’ve been placing orders since six months and the service is good and once they had mistaken my products and sent me something else. But when I complained they refunded me immediately without the mist... See more
Company replied
I have been relying on this shopping site for my groceries and other essentials for the past 2 years, and it has always been both exciting and convenient. Shinjuku Halal Food is a store that brings... See more
Company replied
Company details
Written by the company
We sell all kinds of groceries, halal foods and electronics items. You can order from our online store and get deliveries at doorstep or visit our physical store :)
Contact info
新宿区１０, 169-0073, Tokyo, Japan
- 03-6869-6171
- contact@shinjukuhalalfood.com
- shinjukuhalalfood.com
3.9
Great
394 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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This company is very good in selling…
This company is very good in selling good food products and they are good in delivery fast without any complain I have also recommended them to my friends living in japan. Thank you. Keep it up
January 5, 2024
Reply from Shinjuku Halal Food
We appreciate your review ❤
Thank you very much.
I always shop from here and on time my…
I always shop from here and on time my food are deliver,the owner also good if any problem,he will call us to confirm if some product is out of stock,so I love shopping with this shop…thanking u always
January 5, 2024
Reply from Shinjuku Halal Food
We appreciate your review ❤
Thank you very much.
Reply from Shinjuku Halal Food
We appreciate your review ❤
Thank you very much.
This shop has proven to be excellent incredibly…
This shop has proven to be incredibly beneficial, offering a convenient and efficient way for people to access a wide variety of products from the comfort of their homes. The platform provides a seamless shopping experience, allowing users to browse through extensive catalogs, compare prices, and make informed decisions. Additionally, the convenience of doorstep delivery saves valuable time and effort, making it an ideal solution for busy individuals. The availability of diverse products, categories, and specialty items further enhances the appeal of this shop, catering to a broad range of tastes and preferences. Overall, this shop has revolutionized the way people procure and enjoy their favorite items, offering a modern and user-friendly approach to shopping.
December 5, 2023
Reply from Shinjuku Halal Food
Thank you for your wonderful review! We're thrilled to hear about your positive experience with our shop. It's great to know that our wide product range and convenient doorstep delivery have made your shopping experience both enjoyable and efficient. Thanks again for choosing us and for taking the time to share your thoughts!
The garlic is old all the garlic is bad
December 6, 2023
Reply from Shinjuku Halal Food
Sorry to hear about your received items.
We will contact you regarding your order issues via email. Please reply to us over there.
Hope your issues will be resolved as soon as possible.
Reply from Shinjuku Halal Food
Thank you for your review😍
Even if it's frozen,always check the colour,freshness if the product,manufacture and expiry dates.
So far so good.I think you should add more variety of vegetables and goods because the international population is growing.Not only from Asia but if possible from other countries too.
My main concern is the packaging boxes,they are not presentable to the customer being that the delivery fee is already set.Presentation of a good and a service is very important otherwise the product inside also sets the same image as the outside.
I was very disappointed when I received an unsealed product and the feedback about it came weeks later.I think assuring and follow up with the client is important too otherwise you loose them.
December 4, 2023
Reply from Shinjuku Halal Food
We apologize for the delayed response and any inconvenience caused by the packaging and product presentation.
Due to a time delivery absence, frozen items started melting that's why the packaging started looking bad.
Additionally, we appreciate your input regarding the variety of our offerings.
Thank you for bringing these issues to our attention, and we hope to serve you better in the future.
Shinjuku act of reliability and prompt…
Shinjuku act of reliability and prompt delivery make it recommendable to our close friends and colleagues.
However, appreciating your customer by giving incentives at end of each year will boost the company reputation.
Thank you
December 5, 2023
Reply from Shinjuku Halal Food
Thank you for your wonderful review! Yes, for every occasion we provide special coupon discounts for every order.
Reply from Shinjuku Halal Food
Thank you for your review😍
Ease of use and convenient payment on delivery
All the items were in great shape and condition at delivery. it's convenient and easy to use the website
November 4, 2023
Reply from Shinjuku Halal Food
We're thrilled to hear about your positive experience with our shop. Thanks again for choosing us😍
good food
good food, highly recommended, especially those who are seeking for halal food.
November 28, 2023
Unprompted review
Reply from Shinjuku Halal Food
Thanks for your recommendation, We are happy to have you with us. 😍
Reply from Shinjuku Halal Food
Thank you for your review😍
Their products and prices are good.
Their products and prices are good.. delivery is cheap.. and their treatment is sophisticated.. and they return them to the customer quickly.
October 4, 2023
Reply from Shinjuku Halal Food
Thank you for your wonderful review! We're thrilled to hear about your positive experience with our shop. 😍
Very convenient, true, and on time
Very convenient, true, and on-time.
Convenient: Cash-on-delivery options available
True: Accurate to product descriptions. Food comes refrigerated if needed.
On-time: Delivery is fast and not late.
October 5, 2023
Reply from Shinjuku Halal Food
Thank you for your wonderful review! We're thrilled to hear about your positive experience with our shop. 😍
Excellent
Pros: Excellent product collection. Reasonable price.
Cons: shipping charge is high. Can be reduced alonside reducing maximum weight of 25 to 20
October 4, 2023
Reply from Shinjuku Halal Food
Thanks for sharing your thoughts!
We are sorry to say the shipping charge is different from our order item's price. We can't reduce the shipping charge by our own.
From our end, you can get discount using our coupons.
Reply from Shinjuku Halal Food
Thank you for your review😍
Good quality supplies and reliable
September 4, 2023
Reply from Shinjuku Halal Food
Thank you for your review😍
Good product but bad delivery
The products were good but we ordered frozen food, and when the delivery arrived one of the items was half defrosted.
September 3, 2023
Reply from Shinjuku Halal Food
Dear Customer,
We can see from your order details that the order shipped and was delivered on time. Please share with us what type of delivery problem you faced. We have dedicated support for after-service problems and issues. Please feel free to share your concerns at: support@shinjukuhalalfood.com
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