Very disappointed with the quality. The chicken and rice are of very low quality, and the dry coconut is spoiled (rotten). I wouldn't recommend buying these items from here. Poor experience!
Company replied
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See what reviewers are saying
Good place to shop online and your purchases delivered at your door step. Very helpful for those of us living a little far from Shin-Okubo. There is everything you need from almost every country. I re... See more
Company replied
I’ve been placing orders since six months and the service is good and once they had mistaken my products and sent me something else. But when I complained they refunded me immediately without the mist... See more
Company replied
I have been relying on this shopping site for my groceries and other essentials for the past 2 years, and it has always been both exciting and convenient. Shinjuku Halal Food is a store that brings... See more
Company replied
Company details
Written by the company
We sell all kinds of groceries, halal foods and electronics items. You can order from our online store and get deliveries at doorstep or visit our physical store :)
Contact info
新宿区１０, 169-0073, Tokyo, Japan
- 03-6869-6171
- contact@shinjukuhalalfood.com
- shinjukuhalalfood.com
3.9
Great
394 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Reply from Shinjuku Halal Food
Thanks for your review😍
well packed .great communication and…
well packed .great communication and very fast shipping.highly recommendable👍
June 2, 2023
Reply from Shinjuku Halal Food
Thanks for your recommendation😍
Uncleaned Telapia delivered!
I'm pleased as you handled my complaint professionally and sorted out your system problem promptly. I appreciate your positive actions towards problem solving. I'm happy to your customer dealing process. I wish your business growth and success.
June 19, 2023
Unprompted review
Reply from Shinjuku Halal Food
Dear Customer,
We are here to provide support for any order related issues. You can reach us for any order issues in future in Facebook, Instagram, Line or at our email: support@shinjukuhalalfood.com
Thanks for updating your review. We are happy to help.
Goth meat not good fat and bones also…
Goth meat not good fat and bones also not good cut gutka goth is good
May 2, 2023
Reply from Shinjuku Halal Food
Dear Customer,
We are here to provide support for any order-related issues. You can reach us for the order issues with pictures of the items in Facebook, Instagram, Line inbox or at our email: support@shinjukuhalalfood.com
Reply from Shinjuku Halal Food
Thanks for your review😍
It is very good online market and it…
It is very good online market and it deliver on time i like it very much
May 4, 2023
Reply from Shinjuku Halal Food
Thanks for your review😍 Happy online shopping with Shinjuku Halal Food.
best shopping from Shinjuku halal food
Very professional halal groceries online ordering service. Quick response.
May 5, 2023
Reply from Shinjuku Halal Food
Thanks for your review😍 Happy online shopping with Shinjuku Halal Food.
wrong items
Received wrong items many times. Most recent inaccurate order:
I ordered “bumbu oriental nasi goreng” for 10 packs. I received 4 of them correctly, but 6 of them were completely different seasonings of “bumbu kering ayam goreng” and taste weird like spicy turmeric. I can’t use them. Disappointed.
May 2, 2023
Reply from Shinjuku Halal Food
Dear Customer,
We are here to provide support for any order-related issues. You can reach us for any order issues in Facebook, Instagram, Line inbox or at our email: support@shinjukuhalalfood.com
We can provide solution for any item missing/mismatch/damage issues.
Reply from Shinjuku Halal Food
Thanks for your reveiw😍
Reply from Shinjuku Halal Food
Thanks for your reveiw😍
You have almost all the goods
You have almost all the goods, but it would be better if you had a few types of Nepali Noodles,like Current , preeti etc , the others are very good, fast delivery means that the goods will arrive on the same day. Thank you
April 3, 2023
Reply from Shinjuku Halal Food
Thanks for your reveiw😍
Reply from Shinjuku Halal Food
Thanks for your reveiw😍
Shipping fee is expensive
April 2, 2023
Reply from Shinjuku Halal Food
Per 25kg weight our shipping charge is same. Competitively our product prices are also low.
Thanks for your valuable feedback.
Reply from Shinjuku Halal Food
Thanks for your review 😍
You don't pay anything in service
You don't pay anything in service, so I don't like to order from you.
March 2, 2023
Reply from Shinjuku Halal Food
We can see from your order that the order is deliverd timely and all items delivered properly. No complaint received after delivery. Can you please specify what you what us to pay? What problem you faced?
You can directly share your complaint and suggestions if any in: sales@shinjukuhalalfood.com
thankyou halal shinjuku!
thankyou halal shinjuku!! my orders are always delivered on time and in good condition.
always keep up the good work and service.
i wish more success to the company.
February 28, 2023
Reply from Shinjuku Halal Food
Thanks for your kind review and wishes for us. Happy shopping with Shinjuku Halal Food😍
Reply from Shinjuku Halal Food
Thanks for your comment on us. We can't provide free delivery because our item's prices are competitively low and our delivery charge in convenient to weight.
Halal sausage
As a muslim, it's a natural thing that I always look for places where I can get Halal food.
So far, I'm full satisfied with your service.
May ALLAH keep pouring Hassanats on your business.
March 4, 2023
Reply from Shinjuku Halal Food
Thanks for your prayers, we are glad to see you satisfied. Happy shopping with us😍
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