MILLIONS OF ZERO STARS FOR THIS COMPANY. LIARS, POOR BUSINESS PRACTICE, FALSE PROMISES, POOR QUALITY FURNITURE. Order #73UT4GMN4U DEFECTIVE Rocker Recliner Chair ON ARRIVAL OUT OF BOX for $575.99 E... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They contacted me quickly after an issue arose. Would not hesitate about ordering from them again.
*****UPDATED***** I’m updating my review from 1 star to 4 stars. Once communication was established, I received excellent customer service and they offered an agreeable solution quickly. I will p... See more
Company replied
Recieved side table withing a few days of ordering. Easy to assemble. For the most part good quality. The top of one side table wasnt plained very well during manufacturing. The packing was superb... See more
Company details
Written by the company
Ship It Furniture is a one-stop shop for all your furniture needs. We offer a wide selection of furniture for every room in your home, from living room sets to bedroom furniture to outdoor furniture. We also have a wide selection of accessories, including lamps, wall art, and rugs.
Contact info
81666 CA-111, 92201, Indio, United States
- +1 (760) 888-5217
- help@shipitfurniture.com
- shipitfurniture.com
4.0
Great
90 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I appreciate her attention to my concerns and the effort to make things right.
I originally left my first review because I was having trouble with a return and wasn’t receiving a response. After receiving several emails, the issue has now been resolved. Sandra’s customer service was prompt, and she stayed in consistent communication with me throughout the process. I appreciate her attention to my concerns and the effort to make things right. Thank you for resolving the situation.
January 8, 2026
Reply from Shipitfurniture
Hi Carolyn,
I am very sorry for the frustration, but I assure you that we have not ignored your request! We value every customer and responded to your return inquiry for Order #3896 on January 17th.
It appears our previous emails may have been filtered into a spam or junk folder, or there may have been a carrier-side delivery failure. We have already provided two clear options for your return, and we are still waiting for your confirmation on which path you prefer.
I have just sent a fresh follow-up email to cspl72@yahoo.com with these details again. Please check your inbox (and spam folder) so we can resolve this for you immediately!
Warm regards,
ShipItFurniture
Speedy good delivery!
December 9, 2025
No problems with order or shipment.
October 21, 2025
great quality and delivery as well
October 14, 2025
The worst experience ever
No communication other than email. My husband and I drove to Lithia Springs, Georgia and returned defective merchandise to Shipit furniture warehouse. Too many manufacturing flaws inside warehouse. Upon arrival workers accepted the boxes and refused to give a receipt. We drove 13 hours from Texas! I wouldn’t recommend using this company to anyone. Highly dissatisfied with Shipit furniture.
August 29, 2025
Unprompted review
great service
August 26, 2025
The delivery was on time as promised
The delivery was on time as promised. Only minor damage to the outside of the shipping boxes with no damage to their contents.
March 15, 2025
Very fast shipping/Excellent Deals
Very fast shipping, excellent customer service and very great deals on any furniture that you need. The quality was worth it as well. I'll be a forever customer.
February 24, 2025
Better than expected!
I ordered my loveseats and fully expected to wait at least 2 or more weeks for everything to be delivered. Everything was at my door 5 days later! There was no hassle, no issues with the loveseats, they were exactly as described but better in person. They are good quality. I also didn't have to pay for shipping or delivery, which was a money saver in itself.
I'd definitely buy from them again in the future.
February 8, 2025
I love this company
I love this company
I always order my furniture from this company, and I have no complaints. It takes 1 week or less to arrive at my door whenever I order from here. Product is always as described, and I have a great experience.
January 17, 2025
Very poor quality items
Very poor quality items. Extremely unhappy with this shipment
December 27, 2024
Reply from Shipitfurniture
Dear Code Blue,
I understand your disappointment and frustration regarding the issue with your order and the impact. I sincerely apologize again for the inconvenience caused.
We also acknowledge your 1-star Trustpilot review. As a small business, we value customer feedback and are saddened to hear about your negative experience. We are continuously striving to improve our processes, especially during busy periods like the holiday season.
If you would be open to reconsidering your Trustpilot review and changing it to a positive one, we would be deeply grateful. In appreciation of your gesture, we would be happy to offer you a 10% code. Please let us know once you have updated the review, and we will provide you with the new discount code.
Thank you for your understanding.
Best regards,
Oliver
ShipItFurniture
The support center was great
The support center was great , I have a lil problem with a delay , but they find me a very quick solution, that was so amazing!!! Thank you @Shipitfurniture
January 10, 2025
Unprompted review
I have not received my package
December 26, 2024
Lack of communication resulted in a…
Lack of communication resulted in a canceled order.
December 27, 2024
Reply from Shipitfurniture
Hello there,
I hope this email finds you well. My name is Oliver, and I'm excited to be your dedicated sales representative at ShipitFurniture.
Unfortunately, I must apologize for the inconvenience you've experienced with the delivery of your order. It seems that we encountered a shipping restriction issue as we attempted to deliver the item to your specified shipping address. Regrettably, we have run out of stock for this particular item at the warehouses closest to your location. Despite our website showing "in stock" in certain areas, we have learned that, in reality, the item is not available in your region.
However, I didn't want to leave you empty-handed, so I took immediate action and have just processed a full refund for your purchase. You should see the funds returned to your original payment method within a few business days.
Although this particular item couldn't be delivered, I want to reassure you that we have an array of other fantastic products available in our catalog. I'm confident that you'll find something equally appealing for your needs. To make up for the inconvenience you experienced, I'd like to offer you a special discount code: "SHIPIT10." Feel free to use this code at checkout to enjoy a generous 10% discount on any item in our store.
We genuinely appreciate your understanding in this matter, and we value your interest in ShipitFurniture. Our team is continuously working to improve our shipping capabilities, and we hope to overcome this issue in the future.
If you have any questions, need assistance with selecting an alternative product, or if there's anything else I can help you with, please don't hesitate to reach out. I am here to ensure you have a smooth and enjoyable shopping experience with us.
Once again, I apologize for any inconvenience caused, and I want to thank you for your patience and understanding. We look forward to serving you again soon and providing you with top-notch furniture and service.
Thank you, and have a wonderful day!Best regards,Oliver
Sales Representative
ShipitFurniture
Terrible paid for expedited shipping…
Terrible paid for expedited shipping and over a week later was emailed saying they couldn’t fulfill my order right before Xmas after three emails inquiring about my order. I’ll never order from here again or recomend anyone else to order from here neither.
December 11, 2024
Reply from Shipitfurniture
Dear Ruddys Pimentel,
We are so sorry to hear about your negative experience with our company. We understand your frustration and disappointment, especially with the timing of the issue right before Christmas.
We sincerely apologize for the delay and miscommunication regarding your order. We know that this has caused you inconvenience and we take full responsibility for our shortcomings.
As a small family business, we value our customers' feedback and we are truly saddened to hear that you would not recommend us to others. We strive to provide the best possible service and we are constantly working to improve.
We hope that you will reconsider your review on Trustpilot. We understand that it may be difficult, but it would mean a lot to us.
In the meantime, we would like to offer you a 20% discount on your next order as a gesture of goodwill. We hope that you will give us another chance to earn your trust and business.
Thank you for your time and understanding.
Sincerely,
ShipItFurniture Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.