I ordered and paid for trainers and was issued a dispatched notification. After a few days I emailed to enquire about the status of my order. Callum was extremely quick in responding. It turns out t... See more
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Amazing service, I have to admit my mouth was wide open when the doorbell rang and Royal Mail was delivering my parcel which I only ordered the morning before, so thank you Shipmates. Hubby was al... See more
Company replied
Purchased an inflatable stand up paddle board from Shipmates. I signed up as a new customer but the discount code didn’t work. I emailed the company on a weekend, not expecting a response but I had a... See more
I live 200 ish miles west in Fowey but between here and Cowes you’ll not find a more honourable sales team at a company who’s ethics are 100% Customerservice. Their excellent product knowledge mak... See more
Company details
Written by the company
The Shipmates Group was established in 1975 by Clive Johnson close to Eel Pie Island in Twickenham. Since this time the Group has had many stores including three Musto ‘concept’ stores. We have also exhibited at most major boat shows in Europe. Over the years we have served many high profile customers including Sir Edward Heath, Alan Bond, Bill gates, Denis Connor, Jude Law and Pete Townsend to name but a few!
Contact info
4 High Street, po31 7sa, Cowes, United Kingdom
- 01983 280730
- shipmatescowes@gmail.com
- shipmatesonline.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Good service.
Very swift delivery and arrived as described. Would buy again from this company
Have always visited this shop when on…
Have always visited this shop when on the island, excellent quality clothing and footwear, however this time was an online shop experience, pleasantly surprised all went as planned without a hitch.
Thanks Shipmates.
Another happy customer 10/10
Easy to order cheaper than other…
Easy to order cheaper than other places
Delivery was as stated came quick definitely order from Shipmates again
Very helpful both on the phone and…
Very helpful both on the phone and computer .
Small company that worth supporting ,big is not always best .

Reply from Shipmates
Excellent service and product as always.
Excellent service and product
Great service all round easy to use and…
Great service all round easy to use and quick delivery
great service
Although I returned the shoes due to…
Although I returned the shoes due to size not being right, the quality of shoe is very good and the customer service is also very good and friendly. They made every effort to help. I would definitely recommend them.
Order arrived quickly and safe
Order arrived quickly and safe. Will order from this company again, thank you
Quick delivery and quality goods
Very quick delivery. It was birthday present and she loved it. Good quality glass as well.
I purchased a wetsuit from Shipmates
I purchased a wetsuit from Shipmates. The wetsuit was excellent value and the customer service was very good. I'm really pleased with the product.
Great product great price great…
Great product great price great communication. What more could you want !!!
Very happy with the lighter purchased
Very happy with the lighter purchased, well made...
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