Received my order (SGS-13128433303934) in less than 24h, geniune hookah, super well packed, got some presents for free (thank you) as a bonus. Its been a while since an online transaction went... See more
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See what reviewers are saying
I had a very disappointing experience with this website. I received the wrong items, which is why I contacted customer service in the first place. Unfortunately, they didn’t really try to help me a... See more
Best spot it UK for online Tangiers, proper coal and Wookah apparatus. Some job to be done on ‘subscription perks’, but I hope my favourite suppliers will keep the prices smartly reasonable to compens... See more
I’ve been buying from Sisha Gear UK for over 3 years now and I can honestly say they’ve been consistently excellent. I purchased my shisha, the XKAH set, and all my tobacco from them, and every sin... See more
Company details
Written by the company
Shishagear, Starbuzz, Savacco, Fumari, Tangiers, Hookah, Shisha, Apple on Top, Kaloud Lotus, Khalil Mamoon, Al Fakher, Art Hookah, Blazn Burner, Blue Mist, Double Apple, Overdozz, Alpaca, London, UK
Contact info
East Lane Business Park, HA7 2JD, Wembley, United Kingdom
- 0800 0487458
- cs@shishagear.com
- shishagear.com
Hasn’t replied to negative reviews
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Always quick deliveries and very good…
Always quick deliveries and very good customer service.
Update
Update.
I have recieved a broken bowl and shishagear replaced it with new one. Thanks
Still waiting to receive my order from…
Still waiting to receive my order from 23/12, no goods no money. What a customer service !!!!!
The variety of products and customer care
I've been searching on the internet a specific part for my shisha - a magnet connector that you place inside of a Mattpear shisha. The problem is that it's impossible to find spare parts like this one that can be shipped to Spain (yes, believe me Spain doesn't have those). So, these guys helped me out. Although I am having problems with the shipping, this doesn't have to do with them, as it's mostly related to an awesome infrastructure of Spanish customs. Even with this problem I am receiving enough help and assistance from Shishagear, so I can't realy say anything else but big "Thank You"! I am definitely coming back to this shop because they've got some awesome things that we don't have here in Spain.
My item went out of stock
Good service delivery come on time they…
Good service delivery comes on time they no problem customer like me are so very happy and looking forward to see they item thanks to shishagear big👍up and also the product are totally legit Definitely I would online shopping with shishagear
Good sale and very quick delivery
Good sale and very quick delivery, overall great service 👍
untill this day i did not received my…
untill this day i did not received my package
I never had any problems with shishagear
Excellent Place
I’ve ordered from them a few times. Has been perfect each time, with excellent customer service.
Required manual confirmation of my age
Required manual confirmation of my age, which caused some delay, but it was not critical. We solved that via emails.
Thanks you!
Good quality and reliable
Everything I purchased arrived in time and in good order. Recommend!
Excellent quality
All sorts of tobaccos and flavors always available, which is great. Excellent quality products, never disappointed ☺️ delivery is faster even than expected. Will keep buy stuffs from ShishaGear
good prices
good prices, big selection of shishas, fast delivery, and well packaged, i cant ask for more
Got what I wanted, when I wanted it
I got a Kaloud Lotus III Niris + Argis Stainless Steel Body and a Kong Razor Bowl. Very happy with the availability (I couldn't find it anywhere else). Delivery was fast, packaging was perfect

Reply from Shisha Gear
Products are brilliant high quality
Products are brilliant high quality. and delivery speed and service very quick. Came next day which wasn’t expecting .

Reply from Shisha Gear
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