Shleppers Moving & Storage Reviews 217

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Shleppers did a wonderful job. They made a stressful experience quite smooth by taking charge! They carefully wrapped all of our large furniture pieces and assisted with boxing up last minute items. T... See more

Rated 3 out of 5 stars

Your movers, Mitch and Peter, were the most efficient workmen and the most pleasant we could have met. However, they arrived 3 hours late due to truck problems. The office should have called at 8AM wh... See more

Rated 5 out of 5 stars

I have moved many times in NYC over the past 10 years. Each time I have used a different mover because I have not been satisfied. Going forward I will only use Shleppers and will definitely request B... See more

Rated 3 out of 5 stars

Our estimator, Nicholas, was excellent throughout. Other aspects of the move were not "stress-free" as they advertise. There were communication glitches, one move took extremely longer than expected... See more

Company details

  1. Business Services

Information provided by various external sources

At Shleppers, we always remember that service is our business. It is our responsibility to satisfy and please each and every customer; that is what we strive for each and every time we say, “yes, we’ll be happy to move you.”


Contact info

3.8

Great

TrustScore 4 out of 5

217 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Initially impressed until we started unpacking

The guys worked hard - the day before to pack up our small apartment and I was advised by the foreman to tip in cash at the end of that day. We tipped well. The next morning they reappeared to move us. Again I was impressed at how hard they worked. They even scored a great parking space(on my behest) in front of the building. They reassembled our bed
and table and generally put the boxes where they belonged.
The first negative note was when I was told that it would cost an extra $150 for them to lay down some flooring cover for the building front hallway. (Took them all of 10 minutes to put down this removable covering)

Then after they left, I discovered that a large over hanging floor lamp
lying on its side on the floor was unusable. The pedestal base - heavily weighted to keep it steady was in pieces - and the long arched metal pole was bent down from the base - It could no longer stand up (A $350 lamp)
Then as we unpacked further we saw how clumsily dishes were packed - stacked eight deep with no dividers and just wrapped i heavy paper and placed in boxes. The problem is you discover these things afterwards - It always takes a day or two to unpack and by then you've tipped them and the payment has been made. What got to me was when I unpacked a record
player on the bottom of a box - no covering of any kind - simply surrounded by books - The record player did not function. The belt drive was damaged - admitedly an inexpensive item ($129)
I have already ordered a new one.
We don't anticipate any reimbursement - "Take a picture and send it to us"

I regret so readily tipping these guys whenI should have waited until I could see they job they actually did - The packing was poorly done - hasty
and sloppy We will never recommend this company.

November 7, 2016
Unprompted review
Shleppers Moving & Storage logo

Reply from Shleppers Moving & Storage

Shleppers Moving & Storage deeply apologizes for any inconvenience that you may have occurred.
Please allow us to address your issue formally & earnestly. At your earliest convenience please call Shleppers Customer Relations Manager at 212.223.4004 ext. 252
We hope to speak with you as soon as possible so we can resolve any concerns you may have. Kind Regards, Shleppers Moving & Storage

Rated 5 out of 5 stars

as expected, excellent

The men who laid our carpeting would not move a marble credenza in our living room. Shleppers came within an hour and moved the credenza and came back two hours later to put it back. What more could you ask?

November 3, 2016
Unprompted review
Rated 4 out of 5 stars

Got the job done!

I hired Shleppers because they had a decent price (wasn't the lowest quote) and the salesperson was very nice. They were flexible with my dates and revised my binding quote a few times due to my dates and going from an elevator building to a walk-up.
On the day of the move, they arrived 30 minutes earlier than expected but it worked out fine. They even assisted me by taking some garbage furniture pieces to the garbage at my old building. They worked quickly and efficiently with a foreman and 3 others. They were in such a rush to get out of the old apartment, that they left me still sweeping and didn't do a full sweep of the apartment before leaving, so I was left with carrying out more items than I could do in one trip. It would have been nice for the foreman to do a final walk through with me to make sure everything was out of closets, etc.
At the new apartment, they arrived a few minutes before me but they stopped to get lunch which helped me get settled. They were very fast unloading the truck and hauling all of my items up 3 flights of stairs. We decided where my bed was going to be placed and they put it together. The only issue I have, is that they didn't put it together completely correctly so the headboard doesn't sit on the risers. I wish they would have asked me to look at it before placing the box spring and mattress, so I could have it leveled correctly. Besides that, they would only take back the boxes which they used to pack (and I unpacked) so I was left with empty boxes to try to dispose of. Besides those small items, they did a great job moving me and I would suggest them to anyone who asks.

November 1, 2016
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Our crew was amazing. They were professional, helpful and unfailingly polite. They went out of their way to please. We would recommend Shleppers to everyone.

October 31, 2016
Unprompted review
Rated 5 out of 5 stars

Shleppers...funny name, fantastic service

We have moved times and these are the most professional, courteous, hard-working movers we have ever used. They anticipated ever need we knew we'd have and those we didn't. Their price was fair and highly competitive. No hidden agendas. Recommend them without hesitation!

October 25, 2016
Unprompted review
Rated 5 out of 5 stars

LI to NYC

The were quick, professional and polite. The price was also amazing

October 21, 2016
Unprompted review
Rated 5 out of 5 stars

Great experience

Leo and Norberto were fantastic from beginning to end and really took care of my belongings like they were their own. Highly recommend schleppers.

October 19, 2016
Unprompted review
Rated 5 out of 5 stars

They made the move completely effortless.

The whole team was incredibly friendly. They finished the move in 4 hours. They were right on time. My card was charged incorrectly but they credited me as soon as the weekend was over. Everything was effortless. I never would have been able to do the move on my own. I can't thank them enough.

October 14, 2016
Unprompted review
Rated 5 out of 5 stars

Shleppers is super!

Shannan was quick to answer the phone and politely helped me through the process even though I had to postpone twice and make several changes.

Daquan and his team were super friendly and moved quickly and efficiently to make my move a cinch.

I have used Shleppers twice and wouldn't hesitate to call them again or recommend them to a friend.

October 14, 2016
Unprompted review
Rated 5 out of 5 stars

Smooth experience throughout the whole process

Schleppers Moving Storage came highly recommended and I now know why firsthand. From the time of the initial phone call, to the pre-move estimate visit, to the actual day of the move, it was so easy and smooth. The men that came were professional and hard working. They had to contend with three flights of stairs. I would recommend them to anyone moving.

October 12, 2016
Unprompted review
Rated 5 out of 5 stars

The absolute best!

This is the third time my family and I have used SHLEPPERS. Without a doubt, they are amazing. They are efficient and on top of everything. From Steven Zimmer who comes out to give an estimate, to the movers who worked with care, to the people on the phone who handle the payment, not a complaint to be found. I would recommend them without hesitation.
We moved from NYC to Princeton, NJ, and they made every step of the way stress free.

October 10, 2016
Unprompted review
Rated 1 out of 5 stars

terrible movers

Very poor service because movers worked very carelessly. My furniture and walls sustained a lot of damage.

October 7, 2016
Unprompted review
Shleppers Moving & Storage logo

Reply from Shleppers Moving & Storage

Shleppers Moving & Storage deeply apologizes for any inconvenience that you may have occurred.
Please allow us to address your issue formally & earnestly. At your earliest convenience please call Shleppers Customer Relations Manager at 212.223.4004 ext. 252
We hope to speak with you as soon as possible so we can resolve any concerns you may have. Kind Regards, Shleppers Moving & Storage

Rated 5 out of 5 stars

Excellent!

My organizer, Rachel Sager, recommended Garcia and his team at Schleppers. I was so impressed by their fast and efficient work. They arrived on time and got to work right away. They were done in no time flat. And, they were very personable. A great experience.

October 6, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent job

Guys were quick, efficient but careful. Great job. I would recommend them to my mother

September 30, 2016
Unprompted review
Rated 5 out of 5 stars

Quick, efficient and careful.

These guys were great. And they were pretty careful with our stuff considering how fast they packed it up. Would definitely use them again

September 30, 2016
Unprompted review
Rated 3 out of 5 stars

Expensive, on time, but

Our prior movers said to fill the bureaus because moving it and unpacking would be easier.
Shleppers wanted them empty and did so while we were packing other items.

Every box they packed was labeled 'Basement'. I have to go through each one to determine the contents.

On the other hand. They showed up on time, worked hard and no furniture was damaged. Someone didn't understand that a cable that was broken with the end snapped retails for $150 - well, you'd have to be an audiophile to be aware of that.

They were the most expensive of the 3 movers we interviewed - substantially so. Which only means their rep was much better than the rest.

For the price, I would not use them again.

September 29, 2016
Unprompted review
Rated 5 out of 5 stars

Shleppers Excel!.

From the foreman who helped us put together a table that was not part of the listed inventory to the team which lifted furniture securely and expertly
it was a perfect move. The team arrived on time for the packing and the move and got us to our destination quicker than we estimated and without any glitches.

September 29, 2016
Unprompted review

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